I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
- #47 of 117 best companies in Perfume store
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191k reviews
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Super amazing service,....
12 September 2026
Speed
Speed, fantastic packaging, extra gift and cool pricing for quality brands. Over all deliverying beyond expectations.
9 September 2026
Experience
I love the fragrance shop because of their staff good behaviour he is so humble and kind and I also love to see their new collection every time.
9 September 2026
I already knew the perfume that I…
I already knew the perfume that I wanted and thankfully it was in stock. I didn’t need any help or advice but the young lady that served me was very kind and polite 🙌🏻
8 September 2026
Experience was very good and customer…
Experience was very good and customer care was over 10/10.
8 September 2026
The shop was lovely and clean
The shop was lovely and clean. It smelt divine! I was lured in by the scent. The guy who served us was absolutely lovely, he couldn't have been any more helpful than he was. He introduced me to new scents I've never had before, one of which I purchased. The whole experience was top of the shop from start to finish!!
11 September 2026
Very helpful shop assistant
The shop assistant was very helpful and allowed me to sample all the perfumes before choosing the best one, and she was very patient.
4 September 2026
Very helpful assistant took time to…
Very helpful assistant took time to show me different perfumes & didn’t feel
Rushed at all.
10 September 2026
Worst customer service!!!!!
Worst customer service...they delivery company they used delivered to the wrong address..no photo proofs...I dont have what I paid for...cant call customer services email only...which they dont respond too ...a lot of money down the drain...wont be using again !!!!!!!
7 September 2026
Unprompted review
Lady was realy helpful
Lady was realy helpful, great service, served with a friendly smile, and even got some free samples!! That will have me buying one off them as it smells lovely
29 August 2026
Response should be quicker
8 September 2026
Lovely member of staff
Lovely member of staff, very helpful lovely smile and bent over backwards to help me that’s why I love shopping in that shop
11 September 2026
The Staff was really helpful to buy my…
The Staff was really helpful to buy my products . And really friendly I will be back there soon to buy on the shop in Rhyl.
11 September 2026
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