The Futon Shop Reviews 

Product not as advertised. Not 100% organic cotton, terrible customer service as they will not respond about a refund/return and they forgot to ship my order when it was placed. I had to call in to figure out what was going on and ask that they ship it.

The mattress was only delivered to our door, we need to carry it ourself to upstairs. The service is not acceptable.

Great Buy! The futon cover was well made, true to size, and looks great!

Your customer service is completely untrained and does not respond to emails.

No follow up in delivery schedule to the retail store. Called the store and they didn’t even have the order showing up as coming in. It’s been 2 weeks and I still have not received the pillow I ordered

The futon organic cover is beautiful and came quickly.
I have not put it on the mattress, since I cannot do it myself.

Love my futon. Order one from someone else did not like it returned & ordered from the futon store very happy.

The mattress arrived quickly in great shape and is very comfortable.

The cover was a cheap piece of garbage that felt like a thin polyester suit. The rtn policy is horrific- exchange only and a 20percent restocking fee, that's after i paid 25$ shipping in the first place. I buy almost everything online and this is, by far, the biggest rip off i have experienced. So disappointed. I just threw away $75.

I am very upset with the futon shop experience. I ordered a 1400$ coir kingsize mattress. The mattress arrived yesterday and is very good. But i am yet to review it and will do so in a few days. My contention is with the delivery. They charge additional 200$ for shipping and there is no white glove delivery included in it!! The fine print expects me to rip up the entire packaging my myself and inspect it. It also expected me to carry the extremely heavy kingsize mattress over 3 flight of stairs to the bedroom. So why the 200$ charge??? All other mattress shops give a white glove service for the 200$ shipping. I ll never shop again from this site just for this reason.

Organic Cotton and Wool Shikibuton is fabulously comfortable

Organic Cotton cover in Khaki is beautiful and Chris in the store was very helpful fielding my queries over the phone!

UPS delivery was a little frustrating, but that's not the fault of the futon shop- I'm loving my mattress, the futon is just the right feel and the addition of the springs add a nice bounce you don't get in regular futons.

Organic cotton futon cover. Organic wool & Cotton futon mattress and pillows. Love everything I ordered. The mattress is comfy and warm without making me sweat. The pillows are perfect- I ordered medium firmness. The cover is fairly easy to put onto the mattress- it Is a futon, after all, so it takes some maneuvering. Customer service was helpful and friendly when I needed to make changes to my order. I will order from them again and highly recommend!!

Purchase was easy and delivery was quick! We LOVE our futon mattress! It's so comfy! One of the best purchases ever!

Everything was perfect. Thank you guys!

Well made! Delivered quickly. Thanks.

We got a quality product with quick delivery!! We are super satisfied with our outdoor twin matress cover!! It's really nice!

Very nice piece of furniture, couldn't be happier, put it together in about a 1/2 hour. Picked it up without a problem.

No order has been delivered yet. Customer service is out of reach.

The futon cover appears to be good quality but I ordered and paid for an organic product and nowhere on the product or packaging does it indicate organic .When I attempted to do a live chat support I started a chat with someone but they did not reply to my question on how did I know if it were organic. Also false ads because hey advertise a sale as ending on a certain date to prompt you to order right away. I did so wanting to save 50% and put it on a high interest credit card while I was waiting for my interest free credit card to come in. I logged into the futon shop site after the sale end date and see the same sale going on with a future end date........so much for a sale or saving money!