I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had never order from HIP before and order a pair of Nike air force 1 as they had the best price. I can honestly say my experience was amazing from ordering to recieving item, tracking Information w... See more
Company replied
Fantastic value on Hoka trainers so good I bought 2 pairs for less than the original price for one pair. Both items delivered promptly and at the time and date specified. No complaints good service t... See more
First time ordering from HIP. All the way through journey HIP kept me informed. Paid for next day, parcel force let HIP and me down. Arrived the day after. My son was delighted with his surprise!! C... See more
Company replied
Company details
- #44 of 68 best companies in Streetwear store
- #435 of 596 best companies in Clothing Shop
- #193 of 239 best companies in Men's clothes shop
- #157 of 218 best companies in Shoe shop
- #180 of 253 best companies in Ladies' clothes shop
About HIP
Written by the company
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good service
27 July 2026
Easy to navigate and the trainers…
Easy to navigate and the trainers arrived in very good condition and nicely wrapped
3 August 2026
Excellent service and quick refunds
27 July 2026
Great online store......Will miss it....
3 August 2026
First time buying from Hip I
First time buying from Hip I've had very good experience. Decent communication and quicker dispatch than anticipated. Love my new Hoka trainers at a bargain price.
27 July 2026
Everything ok
27 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Only part order is fulfilled
Only part order is fulfilled , rest of the order still pending after weeks , no email , nothing
27 July 2026
Reply from HIP
Dear Jibin,
I'm sorry that you've been waiting for weeks without receiving the remainder of your order or any updates from us.
I can see this has been concerning for you. To look into this further and provide you with an update on the outstanding items, I'd recommend contacting our Customer Care team directly. They'll be able to access your full order details and investigate what's happened with the rest of your items. You can reach them by completing our Customer Service form, and we'll aim to reply within 48 hours. Alternatively, you're welcome to ring our team on 0161 393 7057. Our opening hours are Monday to Friday: 08:00-20:00 and Saturday: 09:00-18:00.
Kind regards,
Jimmy,
The Hip Store Customer Care.
Extraordinary fast delivery service.
3 August 2026
refund process
Return has been received by HIP on 23/07, and 5 working days have passed, but no refund received yet.
25 July 2026
Reply from HIP
Dear customer,
I'm sorry that you haven't received your refund yet following your return being received on 23rd July.
I can confirm that once your return arrives at our warehouse, it can take up to 14 days for our returns team to process this. As your return was received on 23rd July, we're still within this timeframe for processing your refund.
To check the current status of your return and provide you with a more specific update, I'd be happy for you to get in touch with our team directly. You can contact us on 0161-393-7057 – our opening hours are Monday to Friday, 8am to 7pm, and Saturday, 9am to 6pm. Alternatively, you can reach us through our web form at https://www.thehipstore.co.uk/customer-service/contact/, and we'll be happy to look into this further for you and provide an update on your refund.
Kind regards,
Jimmy,
The Hip Store Customer Care.
Reply from HIP
Dear Craig,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Second order never came
Second order never came, no way to track it or escalate the issue either. Such a pity since the first time I bought something from HIP went perfectly 😞
*Update: After posting the review got a comment from HIP rep and when I logged in to follow the instructions saw the order is now showing as cancelled. Some clarity at least but still no pants 😆
18 July 2026
Unprompted review
Reply from HIP
Dear Val,
My name is Anthony from The Hip Store Trustpilot Team.
I'm truly sorry that you have not received your order and we haven't got back to you regarding this. I completely understand how concerning this must be, and we want to put this right for you as quickly as possible.
To help resolve this straight away, I'd like to invite you to get in touch with our team directly. Please visit https://www.thehipstore.co.uk/customer-service/contact/ where you can contact us, and we'll be able to look into this for you immediately.
We're committed to providing you with the quality and service you deserve, and our team will be happy to assist you further with this.
If you have any further questions or immediate concerns, then please do let me know.
Kind regards,
Anthony,
The Hip Store Trust Pilot Team
Still missing three pairs of trainers…
Still missing three pairs of trainers from two orders and no one responding to my emails 😢
26 July 2026
Reply from HIP
Dear Craig,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Reply from HIP
Dear James,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Reply from HIP
Dear (Enter name)
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Great business. Sad to see it go
26 July 2026
Reply from HIP
Dear Lakey
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Reply from HIP
Dear Muhammad,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
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