Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
Fantastic value on Hoka trainers so good I bought 2 pairs for less than the original price for one pair. Both items delivered promptly and at the time and date specified. No complaints good service t... See more
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
Company replied
Company details
- #46 of 69 best companies in Streetwear store
- #435 of 596 best companies in Clothing Shop
- #191 of 237 best companies in Men's clothes shop
- #157 of 218 best companies in Shoe shop
- #180 of 252 best companies in Ladies' clothes shop
About HIP
Written by the company
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About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from HIP
Dear James,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Reply from HIP
Dear (Enter name)
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Great business. Sad to see it go
26 July 2026
Reply from HIP
Dear Lakey
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Reply from HIP
Dear Muhammad,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Excellent service at bargain pricw.
Very happy with the whole process.
My order arrived promptly and and I’m very happy with my purchase
2 August 2026
Reply from HIP
Dear Gail,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trustpilot Team
Closing down sale
Closing down sale. Bought a pair of hoka trainers and uggs at a third of the price. Good stock information and great tracking a++++
2 August 2026
Reply from HIP
Dear Mathew
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Reply from HIP
Dear Andrea
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trustpilot Team
Reply from HIP
Dear Theo,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Anthony
The Hip Store Trust Pilot Team
Reply from HIP
Dear Tracey,
My name is Anthony from The Hip Store Trust Pilot Team.
I hope this message finds you well. I wanted to reach out to say a sincere thank you for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continue to improve our service and product offerings.
We're delighted to have had the opportunity to serve you, and we truly hope that your experience with us has been a positive one. Should you need anything in the future, whether it's assistance with an order, product information, or simply browsing our latest collections, we'd be more than happy to help.
We very much look forward to welcoming you back to The Hip Store soon.
If you have any further questions or immediate concerns then please do let me know.
Kind regards,
Anthony
The Hip Store Trust Pilot Team.
SENT WRONG SIZE AND IGNORED
I ordered a pair of Nike shox in a 5 and the shoes in the box are 4.5
Customer services have ignored my email
Now I have a pair of trainers I can’t wear as they’re too small
@Farhan I have filled the web form in and nobody has replied
31 July 2026
Unprompted review
Reply from HIP
Dear Helen,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our web form.
You can access the web form by clicking on the following link: https://www.thehipstore.co.uk/customer-service/contact/
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
HIP STORE Online Reviews Team.
Reply from HIP
Hi Sarah,
I would like to express my gratitude for the positive feedback you provided with your 5-star review.
We hope you have a lovely day!
Regards,
Farhan,
HIP STORE Online Reviews Team.
Empty box delivery
Purchase a Nike short online, but when I received the parcel, the box is empty, nothing inside. I called HIP CS they just reply they send the item correctly and it shown delivery successful, so there is nothing they can do. I just lost my item and got no refund.
25 July 2026
Reply from HIP
Dear Wing,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our web form.
You can access the web form by clicking on the following link: https://www.thehipstore.co.uk/customer-service/contact/
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
HIP STORE Online Reviews Team.
Cancelled my order saying it’s out of…
Cancelled my order saying it’s out of stock, but the item is still in stock on their website store.
1 August 2026
Unprompted review
Reply from HIP
Dear Elena,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our web form.
You can access the web form by clicking on the following link: https://www.thehipstore.co.uk/customer-service/contact/
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Kind regards,
Farhan,
HIP Store Online Reviews Team.
Reply from HIP
Hi Ms Jillian,
Thanks for the 5* review!
I am delighted to hear that you are happy with your new trainers.
Regards,
Farhan,
HIP Store Online Reviews Team.
Reply from HIP
Hi Tracy,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Reply from HIP
Hi,
Thanks for the review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Very easy to use web pages
31 July 2026
Reply from HIP
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Greay value products.
31 July 2026
Reply from HIP
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Reply from HIP
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Poor communication!
Placed several orders as item showed in stock but every time my order was cancelled, but no contact from the store to tell me about this, only when I tracked my parcel did I find out the status!
I tried several avenues to make contact, to understand if my order was cancelled or just a system glitch. I placed the order more than once in the hope I might still get the shoes I wanted at a great price, but not to be.
I understand you’re closing but surely you still have a duty to keep people informed and I still don’t know when I can expect a refund!
30 July 2026
Unprompted review
Reply from HIP
Hi,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you an issue with your order.
So we can discuss this further, please can you email us at onlinereviews@jdplc.com and quote us the Trust Pilot reference number TP6645 along with full name the order number and the full billing address including postcode.
Kind regards,
Dayle,
HIP STORE Online Review Team
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