Ordered some other shoes. Was excited to receive them, just to be told they’re out of stock when I’ve already paid for them Update: did get my money refunded
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I sent back two pairs of Addidas but only got a refund for one pair so I am owed £69 Order no. 346047654. If someone from customer services is reading this please call me on 07780 695 471 to arra... See more
Company replied
Fantastic value on Hoka trainers so good I bought 2 pairs for less than the original price for one pair. Both items delivered promptly and at the time and date specified. No complaints good service t... See more
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment. I have emailed but had no reply. Disappointed as I have previously purchaser from th... See more
Company replied
Company details
- #46 of 69 best companies in Streetwear store
- #435 of 596 best companies in Clothing Shop
- #191 of 237 best companies in Men's clothes shop
- #157 of 218 best companies in Shoe shop
- #180 of 252 best companies in Ladies' clothes shop
About HIP
Written by the company
Shop Mens
Shop Footwear
Shop Clothing
Shop Latest
Download The App
About Us
We were founded in Leeds in 1987 and have been at the heart of the UK's contemporary fashion scene ever since. HIP is built on curation - we introduce our audience to style profiles, craftsmanship, and the unique storytelling that underpins our roster of brands from around the world. Alongside our online presence, covering heritage, streetwear, contemporary and technical brands, we have two stores: one in Leeds city centre and the other in Manchester's Northern Quarter.
Contact UsContact info
49-51 Vicar Ln, LS1 6DS, Leeds, United Kingdom
- 0161 393 7057
- info@thehipstore.co.uk
- www.thehipstore.co.uk
4.1
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to use web pages
31 July 2026
Reply from HIP
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Greay value products.
31 July 2026
Reply from HIP
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Reply from HIP
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Dayle
HIP STORE Online Review Team
Poor communication!
Placed several orders as item showed in stock but every time my order was cancelled, but no contact from the store to tell me about this, only when I tracked my parcel did I find out the status!
I tried several avenues to make contact, to understand if my order was cancelled or just a system glitch. I placed the order more than once in the hope I might still get the shoes I wanted at a great price, but not to be.
I understand you’re closing but surely you still have a duty to keep people informed and I still don’t know when I can expect a refund!
30 July 2026
Unprompted review
Reply from HIP
Hi,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you an issue with your order.
So we can discuss this further, please can you email us at onlinereviews@jdplc.com and quote us the Trust Pilot reference number TP6645 along with full name the order number and the full billing address including postcode.
Kind regards,
Dayle,
HIP STORE Online Review Team
THANK YOU HIP LEEDS …
Got 2 pairs of Nike in the closing down sale well packaged and spot on delivery time and unmissable price. So sad ANOTHER INDEPENDENT STORE CLOSING FOR GOOD
29 July 2026
Great service overall
Goods sent quickly, correctly and packaged well.
The return was easily processed.
I spoke to a delightful UK based customer service lady about a query I had , she was extremely helpful.
Great dealing with this company.
30 July 2026
Always had a great service
Always had a great service, if ever had to return anything which is rare I've never had any issues.
Great service all round from looking through the site right up to delivery.
Thanks.
Sorry to see you go.
23 July 2026
Returned Item
I returned the item on the 23rd of July, as they didn’t fit. I returned them via Evri, but no acknowledgment.
I have emailed but had no reply.
Disappointed as I have previously purchaser from this company.
1st August 2026
I received an email from Hip, advising the refund policy, I have since received my refund. Thank you, for getting back to me.
30 July 2026
Reply from HIP
Dear Anne,
I'm sorry to hear you haven't received confirmation of your return yet, and I appreciate you taking the time to reach out to us about this.
I can see you returned your items on 23rd July as they didn't fit. Our carrier can take up to 10 days to deliver your parcel to our warehouse, and once received, our returns team can take up to 14 days to process your refund. As today is 31st July, your return is still within this timeframe, and we'd ask you to allow a little more time for this to be completed. You can expect to see your refund processed by 16th August at the latest.
If you don't receive your refund within this timeframe, we're here to help. You can get back in touch with our Customer Care team either via webform or directly over the phone at 0161 393 7057, and we'll be happy to look into this further for you.
Our Customer Service opening hours. Monday to Friday: 08:00-19:00 | Saturday 09:00-18:00
Kind regards,
Jimmy,
The Hip Store Customer Care.
communication was great
communication was great, order arrived when stated and packaged perfectly
30 July 2026
Always prompt delivey
Always prompt delivey, never had an issue. Shame they are closing down
30 July 2026
Hip is one of my favourite stores
Hip is one of my favourite stores . Always great products and quick delivery . Sad they're closing down
30 July 2026
An easy site to use with a wide range…
An easy site to use with a wide range of trainers at great prices with fast delivery.
30 July 2026
New Balance 204L Women's
Bought these amazing trainers in the sale at a great price. Super quick delivery, thank you!
29 July 2026
Shopped online- great price fast…
Shopped online- great price fast delivery and free returns. The return hasn’t been processed yet as I only sent it off a few days ago. Hopefully will be smooth.
29 July 2026
Great service ,you deserve better …
Great service ,you deserve better sorry your closing
29 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.