Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
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I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot thank you enough for your help…
I cannot thank you enough for your help and support. The Knot provided excellent care with my order and shipment.
Thank you!
Thank you!
21 May 2026
Reply from The Knot
Hi, thank you so much for your incredibly kind words. We’re delighted to hear the team was able to provide the support and care you needed throughout your order and shipment experience.
Wishing you all the very best, and thank you again for choosing The Knot.
Sarah @ The Knot Customer Support
Awesome experience with all the help…
Awesome experience with all the help throughout the whole process!
21 May 2026
Reply from The Knot
Hi, thank you so much for the lovely feedback. We’re thrilled to hear you had such a positive experience and felt supported throughout the process from start to finish.
Sarah @ The Knot Customer Support
I failed to sign my name when I gave…
I failed to sign my name when I gave the gift. I contacted The Knot and they corrected it for me. Very thankful to Yugantar!!
21 May 2026
Reply from The Knot
Hi, we’re so glad the team could help quickly update the gift details for you. Small moments like that matter, and we’ll be sure to share your kind words with Yugantar.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
Meuy in customer service help
Meuy in customer service assisted us with an issue with our order of escort cardsl. Meuy was kind and very helpful!
18 May 2026
Reply from The Knot
Hi, we’re so pleased to hear Meuy was able to assist with your order and provide such helpful support along the way. We’ll be sure to share your kind words with her and the team.
Thank you for taking the time to leave such thoughtful feedback.
Sarah @ The Knot Customer Support
Tamara Z. is the best!
Tamara was highly responsive and went out of her way to fix an error that I had made. We are so incredibly grateful. Thank you so much!
20 May 2026
Reply from The Knot
Hi, we’re delighted to hear Tamara was able to step in and help resolve the issue for you. Knowing her attentiveness and support made the experience easier truly means a lot to us.
Thank you for taking the time to share such thoughtful feedback.
Sarah @ The Knot Customer Support
Credentials deactivated
deactivated credentials but i am not getting help to reset it and i urgently need to make some corrections on the site.
20 May 2026
Reply from The Knot
Hi, we’re sorry to hear you’re having difficulty regaining access to your account, especially while trying to make urgent updates to your site. We understand how stressful and time-sensitive that situation can be.
Your feedback regarding the support and credential reset experience has been shared for further review.
Sarah @ The Knot Customer Support
Excellent customer service
Assistance on the phone was critical but easy to get someone knowledgeable and very helpful. All arrived in time and was beautifully matched through the few days.
13 May 2026
Reply from The Knot
Hi, we’re so pleased to hear the team was able to provide the guidance you needed and make the process feel smooth and reassuring. It’s wonderful to know everything arrived on time and came together beautifully for your event.
Thank you for sharing your experience with us.
Sarah @ The Knot Customer Support
The Knot failed to reply to written…
The Knot failed to reply to written e-mail requests and also messages sent on their website within 24 hours. Trying to call the customer service phone number with all the various voice prompts is frustrating and a waste of time. If The Knot does not reply to written requests within 24 hours then I doubt they will reply voice mail messages within 24 hours.
12 May 2026
Reply from The Knot
Hi, we’re sorry to hear the support experience felt frustrating and difficult to navigate. We understand how disappointing it is when you don’t receive the level of responsiveness you were expecting across email, messaging, and phone support.
Your feedback regarding response times, communication expectations, and the phone support experience has been shared internally as we continue working to improve the customer experience.
Sarah @ The Knot Customer Support
No international transfer of funds
The app and instructions were good, however, I was disappointed that I couldn't transfer money to the registry from a UK bank account. I did reach out to customer service to be told that the Knot does not support international transfers at this time.
14 May 2026
Reply from The Knot
Hi, thank you for sharing your feedback. We’re glad to hear the platform and instructions were helpful overall, though we understand the inability to transfer funds internationally from a UK bank account was disappointing.
We appreciate you reaching out to the team, and your feedback regarding international payment support has been shared internally as we continue evaluating future improvements for global users.
Sarah @ The Knot Customer Support
Buggy interface, lost work multiple times, terrible customer service
Buggy interface, lost work multiple times, terrible customer service.
I've ordered a sample and we will see how that looks but at this point more likely we go in a different direction for invitations.
Multiple times while working on the draft the website would crash and we would lose unsaved progress.
Started saving much more frequently, but then after checking out with my sample, it deleted my fully saved draft.
Customer Service basically ignored the question and suggested that I "take screenshots" just in case.
19 May 2026
Reply from The Knot
Hi, we’re sorry to hear about the frustration you experienced while working on your invitation drafts. We understand how upsetting it is to lose saved work, especially after spending significant time customizing your design.
We also appreciate your feedback regarding the support experience and the guidance you received when reporting the issue. Your comments around site stability, draft saving, and customer support handling have been shared internally for further review and investigation.
Sarah @ The Knot Customer Support
Not a worldwide site...that's a lie
Despite stating "The Knot Worldwide", your site does not accept credit cards from Canada. VALID credits cards like VISA, MASTERCARD, etc. Funny, other "worldwide" sites have no problems accepting credit cards from Canada.
15 May 2026
Reply from The Knot
Hi, we understand how frustrating this experience was, especially when using an international card that works successfully on other platforms. We appreciate you sharing this feedback regarding international payment support and checkout accessibility for Canadian customers.
Your comments have been shared internally as we continue evaluating improvements for a more globally accessible experience.
Sarah @ The Knot Customer Support
Took too long to get design team to…
Took too long to get design team to asked question about design. The card was a folded card, but they didn’t print messages on the inside of the card.
Bad experience.
Will think hard before using The Knot again.
I have used Zazzle, although a little bit more expensive, but cards and drains are explane well on the website.
19 May 2026
Reply from The Knot
Hi, we’re sorry to hear this experience was disappointing. We understand how frustrating it must have been to wait for clarification from the design team and then receive cards that did not match your expectations for the inside printing.
We appreciate you sharing your feedback regarding design communication, product clarity, and the overall ordering experience. Your comments have been shared internally as we continue working to improve both the design process and website guidance for customers.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re really glad the team could help get your website issue resolved and make the experience a positive one for you.
Sarah @ The Knot Customer Support
Very helpful
Very helpful. I ordered my wedding invites through the knot. There was a typo. I spoke with a rep, she jumped on it and made me very comfortable.
I also, love the wedding website that comes along with it and makes it very easy to manage your guest list and RSVP
11 May 2026
Reply from The Knot
Hi, it’s wonderful to hear the team was able to quickly step in and help correct the typo on your invitations while making the process feel reassuring and easy. We’re also so happy the wedding website and RSVP tools have helped keep planning organised and manageable for you.
Sarah @ The Knot Customer Support
Jaici did such a wonderful job of…
Jaici did such a wonderful job of helping get my invitations just right before printing! Really appreciate all the feedback and professional help! Many thanks for your assistance and attention to detail! Mother of the groom ☺️
18 May 2026
Reply from The Knot
Hi, thank you so much for sharing this lovely feedback. We’re delighted to hear Jaici helped make sure your invitations were perfect before printing and provided such thoughtful support throughout the process. We’ll be sure to pass along your kind words and appreciation to her. 😊
Sarah @ The Knot Customer Support
User friendly and very organized
I really enjoyed using the Knot for my wedding registry! It was really easy to use, and I love that all of our wedding information was on one website :)
Thanks for your support during our wedding planning!
19 May 2026
Reply from The Knot
Hi, we’re so happy to hear The Knot helped make your wedding planning feel organised and easy to manage. Having everything in one place can make such a difference during such a busy and exciting time.
Thank you for letting us be part of your journey, and we truly appreciate your kind words about the support you received along the way.
Sarah @ The Knot Customer Support
I am very saddened on how my issue was…
I am very saddened on how my issue was handled. The knot should be better for screening and not just assume people are robots. My account was banned from messaging vendors because you guys assumed I was spam not cool.
18 May 2026
Reply from The Knot
Hi, we’re sorry to hear how upsetting this experience was. We understand how frustrating it must have been to lose access to vendor messaging, especially when you were actively planning your wedding.
We appreciate you sharing your feedback regarding the spam detection and account review process, and we’re reviewing the concerns raised around how this situation was handled.
Sarah @ The Knot Customer Support
Treazure and Carlie need a raise 😩
Treazure and Carlie in customer service! Saved my whole damn wedding honestly. ✌️💕
13 May 2026
Reply from The Knot
Hi, this absolutely made us smile 😄 We’re so happy Treazure and Carlie were there when you needed them most, and we’ll make sure your kind words are shared with both of them. Wishing you an amazing wedding celebration!
Sarah @ The Knot Customer Support
Use TheKnot if you want easy and stress free planning!
TheKnot has made everything from keeping track of all the planning that’s being done to making everything for guests simple and easy to access. TheKnot delivered PERFECT invitations, envelopes, and seamless set up for our website. The knot has made everything so easy and stress free so THANK YOU!!
13 May 2026
Reply from The Knot
Hi, thank you so much for such wonderful feedback. We’re delighted to hear the planning tools, website, and stationery all helped make the process feel easier and less stressful for you. It means a lot to know we could be part of such an exciting time.
Sarah @ The Knot Customer Support
Great customer service!
13 May 2026
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re really glad you had a great experience with our customer service team.
Sarah @ The Knot Customer Support
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