Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to i... See more
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Review summary
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Reviews shaping this summary
Platform is great and made wedding planning easier. My only complaint is I had to use a different platform for seating arrangements. It would b nice to have a drop and seat arrangement included. Our s... See more
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I love using the knot for any wedding designs. I used their save their date and wedding invite templates. I also have used the ability to create my own website and online RSVP. Their customer service... See more
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I did not like the app at all. Most vendors that are listed "affordable" or " inexpensive " were quite the opposite. Many vendors take days to reply and some don't at all. I found this to be daunting... See more
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Company details
Written by the company
Browse Wedding Dresses and Wedding Cakes - Planning a wedding is easy with unique wedding ideas and resources online from The Knot.
Contact info
United States
- www.theknot.com
3.5
Average
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Wedding invitations came with the wrong…
Wedding invitations came with the wrong address to my wedding. Have not heard back from anyone from the website to help me or offer a refund or offer to fix the issue. Beautiful invitations otherwise
6 May 2026
Reply from The Knot
Hi, we’re very sorry to hear about the issue with the wedding address on your invitations, and we understand how upsetting and stressful that must be. We’re also sorry for the delay in receiving support while trying to get this corrected.
We’re glad you loved the overall look of the invitations, and we’re currently reviewing the order concerns you mentioned to ensure the appropriate team follows up to assist further.
Sarah @ The Knot Customer Support
I purchased a registry item that the…
I purchased a registry item that the couple had removed. Somehow it was still on the registry but I had no way of knowing they had removed it. They never received the item, and the vendor and The Knot deemed it non-refundable. So a wasted $100 except for the vendor that kept it. I will never engage nor recommend The Knot again and will be sure to warn people about using its registry services.
13 May 2026
Reply from The Knot
Hi, we’re sorry to hear about this experience and understand why this situation would be so frustrating and disappointing. We appreciate you sharing your feedback regarding virtual gift cards, registry item visibility, and the overall resolution process.
Sarah @ The Knot Customer Support
Bad Experience
Ordered a gift for a friend from the knot. Had it shipped to myself as it was a part of a larger gift. I was informed when it was shipped but never given tracking information. Apparently UPS wouldn’t deliver the package unless I was home (no indication on why) but left a note. It took 3 days to get the package because I didn’t have my tracking number to provide them for verification and they put a different name above mine on the address listed. I don’t think I’ll purchase directly from the knot again.
13 May 2026
Reply from The Knot
Hi, we’re sorry this delivery experience was so frustrating. We understand how difficult it must have been trying to locate and receive the package without tracking information, especially with the added confusion around the shipping details and delivery requirements.
Your feedback regarding shipment visibility and tracking communication has been shared internally as we continue working to improve the ordering and delivery experience.
Sarah @ The Knot Customer Support
The invitations were exactly as shown
The invitations were exactly as shown, came as told, and were very quality material. Love the free guest address printing.
12 May 2026
Reply from The Knot
Hi, thank you so much for the lovely feedback. We’re so happy to hear your invitations arrived just as expected and that you were pleased with the quality and guest addressing service.
Sarah @ The Knot Customer Support
Customer service person very helpful
Customer service person very helpful, kind & considerate! Keep up the great responded!
12 May 2026
Reply from The Knot
Hi, thank you so much for the kind words. We’re delighted to hear the support you received was helpful and thoughtful throughout your experience. We truly appreciate the encouragement!
Sarah @ The Knot Customer Support
we had a mis print on our invitations
we had a mis print on our invitations, the customer service was amazing! they were so nice and helpful! we got a free reprint and our new invitations were mailed to us within a few days! very happy with the service and how our invitations turned out!!
12 May 2026
Reply from The Knot
Hi, we’re so glad the team could quickly help resolve the misprint and get your new invitations out to you without added stress. It’s wonderful to hear you were happy with both the support you received and the final result. Thanks so much for sharing your experience.
Sarah @ The Knot Customer Support
Outstanding customer service!!
Outstanding customer service!!! We had a horrible turn of events when our wedding venue unexpectedly closed and cancelled our event 4 months prior to our reception- we already had our Knot invitations printed and prepared to mail out... We went to the Knot with hat in hands to ask for reprints, and braced ourselves, thinking we were about to lose money on unusable invitations. But they reprinted them with our new location, free of charge!! Words cannot express how grateful we are. Thank you so much to the Knot for generously accommodating us!
12 May 2026
Reply from The Knot
Hi, we’re so sorry you experienced such a stressful and unexpected change so close to your reception. We can only imagine how overwhelming that must have been.
We’re truly glad the team could help make one part of the process a little easier by getting your invitations reprinted quickly. Thank you so much for sharing such thoughtful feedback, and we’re wishing you all the very best for your celebration.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re really glad to hear you had a positive experience with the team and that everything was handled smoothly for you.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, we’re sorry to hear you experienced difficulties during checkout and understand how frustrating that must have been. We appreciate you sharing your feedback regarding international payment support and the assistance you received while trying to complete your purchase.
Sarah @ The Knot Customer Support
Overall it was great
Overall it was great. A little disappointed in waiting 5 days after purchase before hearing back with the first draft. Invitations were turned around much quicker, especially given the complexity of the invitations vs place cards. Place cards only had a first name and only 23 of them.
8 May 2026
Reply from The Knot
Hi, thank you for sharing your feedback. We’re glad to hear the overall experience was positive, though we understand the delay in receiving the first draft for your place cards was disappointing, especially compared to your earlier invitation experience.
We appreciate the feedback regarding turnaround expectations and production timelines, and we’ll be sharing this with the team as we continue working to improve the experience.
Sarah @ The Knot Customer Support
Such an easy process and made shopping…
Such an easy process and made shopping a great experience experience!
12 May 2026
Reply from The Knot
Hi, thank you so much for the lovely feedback. We’re so happy to hear the process felt easy and helped make the shopping experience enjoyable from start to finish.
Sarah @ The Knot Customer Support
They called me at 6 am for sales…
They called me at 6 am for sales boycott thus invasive practice. Companies must abide by the law this is illegal.
15 May 2026
Unprompted review
Reply from The Knot
Hi, we’re sorry to hear about this experience and understand why receiving a call at that hour would be frustrating. We appreciate you bringing this feedback forward, and your concerns regarding communication practices have been shared internally for review.
Sarah @ The Knot Customer Support
My item from a bridal registry was available then the order was refunded!
My item from a bridal registry was available when I purchased it. Twelve days later I would receive a refund and an email stating that the product was available any longer. Your inventory should know at the time of purchase if it can fill the order placed! Waiting almost 12days to inform me causes me to try and order something else for my niece in time for the shower. This is not the kind of service I expect from the Knot!the only reason I gave it two star is because you issued the refund automatically and I didn’t have to track it down.
12 May 2026
Reply from The Knot
Hi, we’re sorry for the frustration and inconvenience this caused, especially with the timing so close to your niece’s shower. We understand how disappointing it must have been to learn the item was unavailable so long after the order was placed.
We appreciate your feedback regarding inventory visibility and order communication, and we’re glad the refund was processed automatically once the issue was identified. Your comments have been shared internally for review.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for the lovely feedback. We’re so happy to hear the experience felt easy to use and that the communication throughout was helpful.
Sarah @ The Knot Customer Support
I ordered something not on the bridal…
I ordered something not on the bridal registry and immediately called and they said they couldn’t cancel my order and I would try again. Because of this experience I would never buy from this store nor would I recommend it to my friends!! It was an honest error using your website and my payment went through and the gal said I will let them know and call u back to cancel my first order and let me try again. Never heard anything more!!
12 May 2026
Reply from The Knot
Hi, we’re sorry this experience initially caused frustration, especially while trying to quickly correct an honest ordering mistake. We understand how important timely communication is in situations like this.
We’re glad the team was ultimately able to cancel the order and process the refund for you. We also appreciate your feedback regarding the follow-up experience and overall process.
Sarah @ The Knot Customer Support
responsive and professional
1 May 2026
Reply from The Knot
Hi, thank you so much for the kind feedback. We’re really glad to hear you had a positive experience with the team.
Sarah @ The Knot Customer Support
Reply from The Knot
Hi, thank you so much for taking the time to leave a review. We really appreciate your support and are glad you had a positive experience with our customer service team.
Sarah @ The Knot Customer Support
Good and recommendations
Easy to find vendors and communicate with them. Need work on integrating a seating chart GUI which seems easy to do using people who have responded with "accepted". Seating chart should be able to import floor plans, drag/drop icons, place people. By extension, this could help formulate what tables would look like with chargers, centerpieces, votives, silverware, etc. this could integrate with creating a "vision" that vendors can see.
Wish we had been able to send custom mass emails and SMS messages
11 May 2026
Reply from The Knot
Hi, thank you for taking the time to share such thoughtful feedback and ideas. We’re glad to hear the vendor search and communication tools were helpful throughout your planning process.
Your suggestions around a more interactive seating chart experience, floor plan integration, and enhanced guest communication tools are incredibly valuable. We can absolutely see how features like drag-and-drop layouts, visual table planning, and custom messaging could further support couples and vendors during planning. We’ll be sharing these ideas with our product teams for consideration.
Sarah @ The Knot Customer Support
I appreciate how The Knot was willing…
I appreciate how The Knot was willing to reprint our wedding reception invitations after a misprint issue.
21 April 2026
Reply from The Knot
Hi, we’re so glad the team could help make things right for you after the misprint issue. We know how important those details are, and we’re happy we could support you with the reprint process.
Sarah @ The Knot Customer Support
I tried to cancel my order
I tried to cancel my order, but that did not work. I am not a fan of the policy, and will be careful not to order again.
4 May 2026
Reply from The Knot
Hi, we understand how frustrating this experience must have been. We work closely with our suppliers to ensure orders are processed and shipped as quickly as possible, and in this case, the order had already moved into fulfilment.
We know that wasn’t the outcome you were hoping for, and while a return and refund option was offered, we appreciate you sharing your feedback regarding the overall experience and policy.
Sarah @ The Knot Customer Support
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