The Lovely Keepsake Company Reviews 

888
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the remarkably fast delivery service and the exceptionally careful packaging used to protect all of their delicate memorial items. Consumers often highlight that the products are beautifully crafted, of wonderful quality, and successfully bring genuine comfort during very difficult life events. Some reviewers were not happy with the print quality, noting that pictures appeared quite dull, streaky, or did not match website representations at all. A few other people also mentioned that certain items required unexpected adjustments, or that the product sizing did not fully meet their initial expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, describing items as beautifully made and exactly... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the beautiful finishes and sturdy... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting the impressive speed and... See more

Order

Users describe positive interactions with order, highlighting fast shipping and helpful customer service.... See more

Service

Clients share positive opinions on service, noting that staff are very quick and polite. Consumers appreciate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At the most difficult time in my life I placed an order for a wooden casket for my brother’s ashes. It arrived within just a few days, safely posted and packed with great care. I can’t tell you how th... See more

Company replied

Rated 5 out of 5 stars

I wanted to change the personalisation on the large botanical wedding box as I didn’t like the one in the picture. Louise at customer services was an absolute star in making sure my order was amende... See more

Company replied

Rated 5 out of 5 stars

My Paws2Rescue handmade Christmas bauble arrived today! Over the moon with the quality of this hand made treasure! and knowing my purchase helps the charity to neuter makes this meaningful too. Thank... See more

Company replied

Rated 5 out of 5 stars

I bought the feather balls for my friends family who lost there Mammy They loved them My sister n law lost her Father and bought the ladies in immediate family the beautiful angels with feathers ,... See more

Company replied


Company details

  1. #234 of 372 best companies in Gift shop

Written by the company

Shop for personalised gifts, keepsake and jewellery boxes, unique mementos, anniversary photo frames, hand drawn sketches, signature bears and memory cushions


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

888 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(888)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personalised solid oak ashes box

Ordered a personalised solid oak box for my father ashes and it was beautifully made. Order was shipped quickly and I was kept up to date with delivery details.
Very happy with my order, thank you!

5 August 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you Carol , we are so pleased that you were happy with you order , it really is a beautiful box ❤️ x

Rated 5 out of 5 stars

The gift is beautiful.

The gift is beautiful.
Very good quality.
Thought it would be acrylic but it’s glass.

25 July 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

We are so pleased to hear that you love your crystal token Andrea 💕

Rated 5 out of 5 stars

Memorial box made and filled with love

After seeing a post on FB by a previous customer, I purchased a large wooden memorial box with a photo on the lid as a memorial for my pet rabbit who died suddenly in February. My ordered arrived really very quickly and I was delighted with the box. It's very special and filled with some of my Jack's toys, water bowl and there was enough space to put in a small blanket too. I'm looking forward to coming back to The Lovely Keepsake Company for a few more special pieces.
Thank you so much.

28 July 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

That sounds lovely Wendy , we are so happy to hear that your keepsake box has bought you comfort ❤️x

Rated 5 out of 5 stars

Lovely gift item

Lovely gift item, very good value and prompt delivery.
Sorted Rodney!!
Thank you 👍

28 July 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Fabulous! Thank you for your fab review 🙌x

Rated 5 out of 5 stars

Absolutely Fantastic

I recommend this company to anyone who’s looking for a remembrance item to safely contain the remains of a loved one, or indeed, in my case, my beloved retriever Cupar, who was my best friend for 15 years. The efficiency in delivery and the quality of the wood is second to none. THANK YOU 5/5.

28 July 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for writing such a lovely review Craig, we are so pleased that you had such an excellent experience x

Rated 5 out of 5 stars

Really Pleased

I ordered a few pet memorial items at a very sad time. When they arrived, which was very quick, I was absolutely delighted with the quality of everything received. Thank you so much I wouldn't hesitate to recommend you!

25 July 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank so much for your lovely review at such a sad time ❤️x

Rated 5 out of 5 stars

Thank you

Thank you , great communication and fast delivery

25 July 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you Danny , we really appreciate you taking the time to leave your review x

Rated 2 out of 5 stars

Seat/Bench is the size of a Plaque.

Seat/Bench is the size of a Plaque.
It would suit a child but never an adult or definitely 2!
We have it hanging on the Fence.
It looks really nice there.
Wish I could show a photo.
My dad I’d happy with it and happy with his Candle.
I was disappointed for him and mums anniversary.
Mum passed in January 2021 and dad is still struggling.
Overall it’s now a lovely Plaque with beautiful words.
I should have checked the measurements but advertising as Seat/Bench I thought it was all good.

11 July 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

We are so sorry to hear that you are disappointed with your seat , we do try & make as clear as possible the dimensions of the products so you can measure the space available prior to ordering , but we are happy to hear that you & your dad are happy with the quality & it is bringing some comfort . xx

Rated 5 out of 5 stars

I ordered a memorial slate for my…

I ordered a memorial slate for my brothers grave. The delivery was so quick and it was exactly how I wanted it. Thank you!

23 July 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for taking time to leave a review at this difficult time, we really appreciate it xx

Rated 5 out of 5 stars

Delivery was super quick and the…

Delivery was super quick and the quality is amazing I would highly recommend.

15 July 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for taking the time to leaving a fabulous review x

Rated 5 out of 5 stars

Personalised Slate Pet Photo Paw Shaped Grave Marker

I purchased a Personalised Slate Pet Photo Paw Shaped Grave Marker and I cannot fault it. I cried the minute I opened it. It was everything I expected and more! Such fast delivery as well. I will without a doubt be order again!!

10 July 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you so much for your lovely review Kirsty, so pleased it lived up to expectations x

Rated 5 out of 5 stars

Keep Safe Boxes

Lovely gifts for my granddaughters.

24 June 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you Marion, a lovely keepsake for your granddaughters x

Rated 5 out of 5 stars

Wonderful site and service

Wonderful site and service. Bought a necklace for holding ashes and a candle holder as a present for my daughter who has just lost her 17 year old dog. The prices were very reasonable and the quality great. Speedy delivery and well packed too. Have bookmarked the site for other, happier purchases in the future.

25 June 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for such a lovely review Elle, we hope they bought comfort to your daughter x

Rated 5 out of 5 stars

Everything was really easy to arrange

Everything was really easy to arrange. I am absolutely delighted with my items. They took such care and precision to make something that helps me feel closer to a missed loved one. Thanks so much.

25 June 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

So pleased to hear that you are delighted , thank you for taking the time to leave a review Louise x

Rated 5 out of 5 stars

My purchase of a graveside vase was…

My purchase of a graveside vase was perfect. I had a couple of queries before ordering and these were answered immediately. I also had a communication straight after the order to confirm my concerns had been addressed. The item arrived within a couple of days and I was so pleased with the final product which was exactly what I wanted.

2 July 2025
Unprompted review
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you for taking the time to leave a positive review Stuart , we are so pleased that we were able to assist you x

Rated 5 out of 5 stars

First class quality

Quality of bears and service was first class

25 June 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

Thank you Carol, we have to agree , they are so soft & cuddly 😍x

Rated 5 out of 5 stars

Absolutley over the moon with my childs…

Absolutley over the moon with my childs leavers box. We have been able to fit in all his treaured memories form primary school. Its such a beautiful box. It was better than expected. Absolutley delighted! Thank you

24 June 2025
The Lovely Keepsake Company logo

Reply from The Lovely Keepsake Company

So pleased to hear that you love your school leavers box Colleen, they are perfect as you say for treasured memories x

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