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The Mortgage Works Reviews 

2,806
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 695 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and patient throughout the entire mortgage process. People also deeply appreciate the quick response times and clear communication, which make complex applications feel completely straightforward and manageable. However, some customers also noted frustrating delays, poor communication, and unhelpful interactions with certain staff members. A few reviewers experienced administrative confusion between different teams and perceived a noticeable lack of proper guidance during their applications. These individuals felt that the support provided fell short of expectations, leading to unnecessary stress and complications.

What people talk about most

Staff

Users describe positive interactions with staff, praising advisors for being helpful, professional, and... See more

Service

Clients share positive opinions on service, noting that staff make the application process straightforward,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and genuinely helpful... See more

User experience

Customers had positive experiences with user experience, finding the mortgage application process simple,... See more

Response time

Reviewers highlight positive aspects of response time, consistently noting prompt replies and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... See more

Company replied

Rated 5 out of 5 stars

Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident... See more

Company replied

Rated 5 out of 5 stars

I spoke to two people. The first to discuss my eligibility for a mortgage product that I found online and then the second being the consultant later on that day. Both were clear, succinct and patient... See more

Company replied

Rated 5 out of 5 stars

Laura McBurney was amazing! She was able to help me complete all the information by telephone because I am very bad at technology and I didn't have access to a computer. Laura was very patient an... See more

Company replied


Company details

  1. #12 of 25 best companies in Mortgage Lender
  2. #50 of 103 best companies in Financial Institution

About The Mortgage Works

Written by the company

The Mortgage Works is the buy to let lender of Nationwide Building Society.

Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.

We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.6

All reviews

(2,806)

680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service provided from Beth Carter

Good service provided from Beth Carter. Very clear, professional a helpful in her approach.

8 September 2026
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Reply from The Mortgage Works

We're so pleased to hear that our team member provided such clear, professional, and helpful service. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Helpful and clear process and people

I found the advisor very helpful, clear and supportive. The application process was easy to follow and the service prompt and professional. It's also refreshing to talk to a person not a bot.

7 September 2026
Unprompted review
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Reply from The Mortgage Works

We're so pleased to hear that you found our advisor to be helpful, clear, and supportive. It's wonderful that the application process was easy to follow and that you appreciated the prompt and professional service. We're glad you enjoyed speaking with a person!

Rated 5 out of 5 stars

Great staff

After a very stressful time trying to sort out some issues we were having, Cindy from Mortgage Works went above and beyond to help me and I'll be forever grateful. 5 stars for Cindy!!

2 September 2026
Unprompted review
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Reply from The Mortgage Works

We are so pleased to hear that our team member provided exceptional support during a challenging time. We appreciate you sharing your positive experience.

Rated 5 out of 5 stars

Thank you Tilly

Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident and in great hands. Thank you.

7 September 2026
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Reply from The Mortgage Works

We're so pleased to hear about your positive experience with our team member. It's wonderful that you found their information clear, honest, and easy to understand. We're glad you feel confident and in great hands after your call.

Rated 5 out of 5 stars

Further Borrowing made easy

I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me some details before our initial meeting and this made everything very easy. Any enquiries were dealt with in good time and I am now completing my transaction and it could not have been easier . Thank you

8 September 2026
Unprompted review
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Reply from The Mortgage Works

We're so pleased to hear about your positive experience with your further borrowing application. It's wonderful to know that our team member was helpful, calm, and made the process easy for you. Thank you for sharing your feedback.

Rated 5 out of 5 stars

10/10 Customer Service!

Laura Mcburney our mortgage consultant is absolutely brilliant at her job. Her knowledge is exceptional and her customer service is out of this world! It’s been an absolute delight sorting out our buy to let mortgage with The Mortgage Works and will certainly recommend the company. Again, the experience has been top drawer, made that way by Laura and her professionalism and sheer friendliness. We will return!

4 September 2026
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Reply from The Mortgage Works

We're delighted to hear about your exceptional experience. It's wonderful to know that our consultant's knowledge and customer service made your buy-to-let mortgage process a delight. We truly appreciate your kind words and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Tilly was fabulous!

Tilly was fabulous! Rang exactly on time and ran through various figures for me so I could compare products appropriately. The product range is good value and I’m very happy with my purchase.

4 September 2026
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Reply from The Mortgage Works

We're so pleased to hear that you had such a positive experience! It's wonderful that our team member was able to provide you with the information you needed to compare products effectively. We're delighted you're happy with your purchase!

Rated 5 out of 5 stars

Leanne Harvey was excellent.

Leanne Harvey came across as professional and friendly. Her explanations were clear and I had a very good understanding of the process. Exactly what I wanted from the telephone call.

3 September 2026
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Reply from The Mortgage Works

We're so pleased to hear that you found our team to be professional and friendly. It's wonderful that the explanations were clear and that you had a very good understanding of the process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Informative and quick

The people were easy to talk to and I was able to enquire to get the information I wanted.

3 September 2026
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Reply from The Mortgage Works

We're glad we could provide the information you needed. We appreciate your kind words!

Rated 5 out of 5 stars

Daniel was very helpful

Daniel was very helpful, informative and patient, would highly recommend, The mortgage works

3 September 2026
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Reply from The Mortgage Works

We're delighted to hear that your experience was so positive and that you found our team member to be helpful, informative, and patient. Thank you for your kind recommendation!

Rated 5 out of 5 stars

My Mortgage advisor Daniel was…

My Mortgage advisor Daniel was excellent, and was nice enough to reschedule the first call I had to cut short due to conflicting commitments.

He explained everything very clearly and accomdated my requested changes.

A professional personable employee who well represents himself and your company.

Kind regards
Nikki

4 September 2026
Unprompted review
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Reply from The Mortgage Works

We're so happy to hear about your positive experience with our mortgage advisor! It's wonderful to know that we could accommodate your schedule and clearly explain everything. We truly appreciate your kind words and feedback.

Rated 5 out of 5 stars

Outstanding customer service

I would highly recommend Richard Buttling. He was incredibly helpful throughout the whole mortgage process and made everything feel straightforward and much less stressful.

I had a financial adviser when I arranged my previous mortgage, but honestly, I really didn’t feel that I needed one this time around. Richard was knowledgeable, approachable, and always happy to answer my questions and explain things whenever I wasn’t sure about something.

He went above and beyond to help us get the mortgage sorted, and I really appreciate all the time and effort he put into it. It was a pleasure dealing with him, and I wouldn’t hesitate to recommend Richard to anyone looking for help with their mortgage.

Thank you so much, Richard, for all your help! ⭐⭐⭐⭐⭐

4 September 2026
Unprompted review
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Reply from The Mortgage Works

We are so pleased to hear about your positive experience with our team member. It's wonderful to know that our support made the mortgage process straightforward and less stressful for you. We always aim to provide knowledgeable and approachable assistance, and we truly appreciate you recognizing the effort put in to ensure everything was sorted. Your kind words are greatly valued, and we are delighted that you would recommend our services.

Rated 5 out of 5 stars

Excellent service

Excellent service! A representative called Chris helped me today. He was efficient and concise in explaining the process, taking the information and making the application. It made dealing with The Mortgage Works easy and straight forward. Much appreciated!

2 September 2026
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Reply from The Mortgage Works

We're so pleased to hear that our representative made your experience easy and straightforward! It's wonderful to know that the process was explained clearly and efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Extremely helpful Olly F

Extremely helpful Olly F, clear, concise and talked us through each stage making it all so easy to understand.

Thank you

2 September 2026
Unprompted review
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Reply from The Mortgage Works

We're so glad to hear that our team provided such clear and helpful guidance, making everything easy to understand. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

friendly staff

friendly staff, efficient process. would recommend

26 August 2026
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Reply from The Mortgage Works

We're delighted to hear that you had such a positive experience with our friendly staff and efficient process. Thank you for your recommendation!

Rated 5 out of 5 stars

Very easy process

Very easy process. James on the initial call and Frances on the appointment we're both very helpful and easy to deal with.

2 September 2026
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Reply from The Mortgage Works

We're so pleased to hear that the process was easy for you. It's wonderful to know that our team members were very helpful and easy to deal with. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Frankie was amazing at helping me…

Frankie was amazing at helping me through the process of applying for an advance on my mortgage

2 September 2026
Unprompted review
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Reply from The Mortgage Works

We're so pleased to hear that our team member was amazing and helpful throughout your mortgage advance application process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Really straightforward experience

Really straightforward experience, Natasha has helped with a couple of remortgages and has been fantastic. Will use again.

2 September 2026
Unprompted review
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Reply from The Mortgage Works

We're so glad to hear about your positive experience with our remortgaging process. We appreciate your kind words and look forward to assisting you again.

Rated 5 out of 5 stars

Good customer service

Good customer service: smooth communication, prompt response, clear instructions and straight forward process of application.

24 August 2026
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Reply from The Mortgage Works

We're so pleased to hear that you experienced smooth communication, prompt responses, and a straightforward application process. Your positive feedback is truly appreciated!

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