I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... See more
Company replied
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Review summary
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What people talk about most
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Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident... See more
Company replied
I spoke to two people. The first to discuss my eligibility for a mortgage product that I found online and then the second being the consultant later on that day. Both were clear, succinct and patient... See more
Company replied
Laura McBurney was amazing! She was able to help me complete all the information by telephone because I am very bad at technology and I didn't have access to a computer. Laura was very patient an... See more
Company replied
Company details
- #14 of 25 best companies in Mortgage Lender
- #62 of 104 best companies in Financial Institution
About The Mortgage Works
Written by the company
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Contact info
Pipers Way, SN38 1NW, Swindon, United Kingdom
- www.themortgageworks.co.uk
4.6
Excellent
3k reviews
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Reply from The Mortgage Works
thanls for taking the time to leave review
I cannot praise the service I received…
I cannot praise the service I received this morning enough. The young lady 'Lydia' who answered my call was not only incredibly polite but was able to answer my issue efficiently and effectively pointing me in the right direction and answering my questions perfectly.
She was able to look further into my request and investigate what I was asking for finding a solution and as far as I am concerned went above and beyond. She is an absolute testament to the firm and what customer service is all about. Thank you.
28 August 2026
Unprompted review
Reply from The Mortgage Works
We are so happy to hear about your excellent experience with our team member. It's wonderful to know that we could efficiently resolve your issue and provide such helpful assistance. We truly appreciate you sharing your positive feedback.
I already had existing TMW mortgages
I already had existing TMW mortgages, and wanted to secure another purchase, Daniel Morris always makes the whole process a lot easier, great communication every step of the way and quick to respond and makes the whole process and application complete smoothly ....would strongly recommend Daniel at TMW. 5*.
27 August 2026
Unprompted review
Reply from The Mortgage Works
We are so pleased to hear that we could make the process of securing another purchase a lot easier for you. It's wonderful to know that our team provided great communication and quick responses, ensuring a smooth application.
Very good communication and got…
Very good communication and got everything sorted on time. Very patient and very good at her job.
25 August 2026
Reply from The Mortgage Works
We're so pleased to hear that you experienced such good communication and that everything was sorted on time. It's wonderful to know that our team member was patient and excellent at their job.
Professional
Friendly.
Professional and very knowledgeable.
Fast and easy to go through.
Excellent service from Laura McBurney.
Laura made the process easy for me and was very informative.
17 August 2026
Reply from The Mortgage Works
We're delighted to hear that you found our team to be friendly, professional, and knowledgeable. It's wonderful that the process was easy and informative for you. Thank you for your kind words!
I can only talk about Daniel who was…
I can only talk about Daniel who was looking after me he was excellent professional and friendly explained everything and made sure I understood.
I would 100% use TMW again mainly due to Daniel and I would like to have him dealing with me again
25 August 2026
Reply from The Mortgage Works
We're so pleased to hear about your excellent experience with one of our team members! It's wonderful to know that their professionalism and clear explanations made such a positive impression. Thank you for your kind words and for recommending us.
Excellent advise and good communication…
Excellent advise and good communication of products available
The advisor was very helpful
25 August 2026
Reply from The Mortgage Works
We're so pleased to hear that our advisor provided excellent advice and communicated our products so well. Thank you for your kind words!
Daniel explained everything great happy…
Daniel explained everything great happy with the mortgage .Thankyou.
24 August 2026
Reply from The Mortgage Works
We are so pleased to hear that everything was clearly explained and that you are happy with your mortgage. Thank you for your feedback!
Darren has been professional and super…
Darren has been professional and super efficient throughout, guiding us through the process
24 August 2026
Reply from The Mortgage Works
We're delighted to hear that you found our service professional and efficient, and that we were able to guide you through the process effectively. Thank you for your positive feedback!
Beth Carter was very helpful and…
Beth Carter was very helpful and informative. She made the process run quickly and smoothly.
25 August 2026
Unprompted review
Reply from The Mortgage Works
We're so pleased to hear that our team member was helpful and informative. It's wonderful to know that the process ran quickly and smoothly for you!
Spoke to Callum a few days ago and he…
Spoke to Callum a few days ago and he was very helpful and understanding. Great customer service👍🏻
25 August 2026
Unprompted review
Reply from The Mortgage Works
We're so glad to hear that our team member was helpful and understanding. We appreciate you taking the time to share your positive experience with us!
Daniel was very helpful
Daniel was very helpful, and easy to talk to. Thankyou Daniel.
25 August 2026
Unprompted review
Reply from The Mortgage Works
We are so glad to hear that our team member provided such helpful and engaging assistance. We truly appreciate your kind words.
Daniel at the Mortgage works…
I spoke to Daniel at the Mortgage works today. He was great. Talked about what was available to me and explained this clearly and thoroughly. He made the whole process easy to understand.
24 August 2026
Unprompted review
Reply from The Mortgage Works
We're delighted to hear that our colleague provided such clear and thorough explanations, making the process easy to understand for you. Thank you for sharing your positive experience!
Good phone calls both times
Good phone calls both times, with knowledgeable agents. Helpful, clear explanations, straightforward.
14 August 2026
Reply from The Mortgage Works
We're so glad to hear that you had good phone calls and found our agents knowledgeable and helpful. It's wonderful that you received clear and straightforward explanations!
Reply from The Mortgage Works
We are so pleased to hear that you found our service clear, friendly, and very professional. Thank you for your wonderful feedback!
Highly recommended when applying n in person
Made my application in person. Very clear communication and easy process, well explained. I’d highly recommend!
21 August 2026
Reply from The Mortgage Works
We're happy to hear that our in-person application process was clear and easy for you. We appreciate your recommendation!
Excellent service from Richard B in the…
Excellent service from Richard B in the mortgage consulting team
21 August 2026
Reply from The Mortgage Works
We are delighted to hear about your excellent experience with our mortgage consulting team. Thank you for sharing your positive feedback!
Reply from The Mortgage Works
We're so glad to hear you had received a good service and thank you for taking the time to share your positive experience.
Darren was helpful
Darren was helpful, efficient and explained the process very thoroughly.
19 August 2026
Reply from The Mortgage Works
We're so pleased to hear that our team member was helpful and efficient. We appreciate you acknowledging their thorough explanation of the process.
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