Thepissedoffbarber Reviews 

189
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with customer service, often finding it unhelpful, unresponsive, or even rude when trying to resolve issues, process returns, or get replacements. Consumers frequently reported receiving faulty products that did not work as expected, such as clippers that pulled hair, had battery problems, or were flimsy and cheap. Additionally, orders often contained incorrect or misrepresented items, leading to further frustration. However, some customers also noted satisfaction with certain products, describing them as quiet, efficient, and reliable, and expressed intent to continue doing business with the company.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and functionality, with many expressing significant... See more

Customer service

Customers consistently express dissatisfaction with customer service, often describing it as terrible, awful,... See more

Quality

Users consistently express disappointment with product quality, with many reviewers reporting receiving... See more

Order

People report negative experiences with order, with many customers encountering issues such as receiving... See more

Staff

Customers had ambiguous experiences with staff, with some reviewers reporting positive interactions, such as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered a razor last week which I received. I took the shrink wrap off and decided I wanted a different set so ordered another from their company. The original was unused and had the sticker... See more

Company replied

Rated 1 out of 5 stars

Been charged 7 quid for next day delivery and received the item over 6 days after Update : received the good, which was faulty and loud and asked the customer service for a return label, 4 times em... See more

Company replied

Rated 1 out of 5 stars

Received the 'Candy Pack' of three trimmers. I opened the foil shaver first and it didn't cut a single hair, flimsy cheap rubbish. I didn't even bother opening the other two items. I have since com... See more

Company replied

Rated 1 out of 5 stars

Bought clipper that came broken! Contacted customer service they said it’s not a biggy and they should cut hair fine!After that “as a one off” they suggested to send me a replacement blade only and... See more

Company replied


2.1

Poor

TrustScore 2 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(189)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best value professional clippers and…

Best value professional clippers and trimmers on the market

1 March 2024
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Hi Julian,

Thank you for your fantastic feedback! We truly value your trust in our products, and we're committed to enhancing them further to deliver the best and most affordable items in the future. Your support means the world to us, and we look forward to continuing to serve you with excellence.

Rated 1 out of 5 stars

DO NOT do business with these guys

DO NOT do business with these guys. you have been warned. Read their returns policy carefully if you really want to buy their products and good luck.
I do not know how good the product is and i am not questioning that. However my Husband who is a stoke survivor made a mistake and bought to sets of there clippers at approx £180 each so £360 (they were for a present) and as soon as the second parcel arrived i contacted their return dept in short i was told i had to take photo after photo to prove they were intact that the parcel was labled correctly etc etc
backwards and forwards every time i did one thing they wanted something else ; Just like others i thought the 14 days return time was going to run out. However i did get the parcel back in time it cost £16 plus to have it signed for and tracked; on their demand. They did send me a pic of the parcel on their desk that was 17 days ago and we still havn't received a refund. They have treated us like criminals trying to get one over on them.

1 March 2024
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber


Hello Monica,

We regret to learn of the challenges you encountered with our services. Ensuring our customers' satisfaction is our top priority, and it's disheartening to hear that we fell short of your expectations. We are committed to rectifying this situation and providing you with the assistance you deserve. An email has been sent to you addressing your concerns in detail. Your prompt response would greatly aid us in swiftly resolving the issue to your satisfaction.

Rated 5 out of 5 stars

Absolutely fantastic

The products are the best in the market
As it make the barbershop life much easier and quick
High precision, powerful, elegant, reduces the time of the haircut .
So it’s absolutely fantastic

12 February 2024
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Hi Bahaa,

Thank you very much for your kind words and encouragement! Your satisfaction is our top priority, and we are thrilled to hear that you appreciate our efforts in providing quality products. Should you ever require assistance or have any questions in the future, please don't hesitate to reach out to us. We are always here and ready to help in any way we can.

Once again, thank you for your support and feedback. We look forward to serving you again soon!

Rated 1 out of 5 stars

Everything was fake and they won’t let…

Everything was fake and they won’t let me return the bad clippers they want to ignore me for 14 days so then I can’t return them not trusted and overall not happy.

14 February 2024
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Hi Soran,
Thank you for bringing this to our attention. I can see that you have been in communication with our support team and that they have replied to you. Could you please check your spam folders for possible missed communications?
You sent 4 emails on 8th Feb 2023 at 7.15, 7.49, 7.51, and 8.08, and all were replied to within minutes of receipt. You sent another on 9th Feb 2023 which was again replied to within minutes.
I would please ask you contact them again, and I can assure you that there is no intention to ignore you at all. We have a clear policy on our website for such issues, and are more than happy to help you resolve your problem.
We ask for further information about your request in order to direct your return to the correct department. It is not to delay the resolution of you concerns.
Also I am very concerned about the statement that 'everything was fake?' The products your received are genuine branded TPOB products.
I reiterate please contact support once again and you will be able to return your items for replacement, store credit or refund as appropriate. Thank you.

Rated 5 out of 5 stars

Tpob X bundle

I ordered the X bundle Saturday and received today, I have got to say they are by far they are the best clippers , trimmers and shaver I have ever used , they are so quite go through hair like butter, hair cuts on point. I would highly recommend this company to any barber , and as a bonus got the magnetic mat , quality equipment at an amazing price , keep doing what your doing 5***

6 February 2024
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Thank you Thomas for a fantastic review. I am pleased you got your delivery so quickly, and are pleased with the performance. We appreciate you taking the time to leave us this 5 star review.

Rated 1 out of 5 stars

why can we not issue a rating of 0

why can we not issue a rating of 0, because this is the experience I have had so far without even receiving my order. cannot cancel the order, cannot call the company, have to receive confirmation from them to return, even though I have not received the order, restocking fee even though the items will not even be opened, shocking company from a very PISSEDOFFCUSTOMER

23 January 2024
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Please share your details with our support team so they can assist you. If you have not received your order we will resend it of course or refund if that is your preference. But you do have to contact our support team with your details. You cannot return an order you have not received, that is correct. But if the courier has not delivered your order we will investigate and resolve.

Rated 1 out of 5 stars

I purchased the Goblin Trimmer in Feb…

I purchased the Goblin Trimmer in Feb 23! They’ve just given up today!!

Contacted TPOB and they want me to pay for shipping both ways and a £19 charge to use my warranty! Utter junk! Clearly not fit for purpose if they last less than a year! Search on google and you tube and see the problems people are having as little as 2 days old!

Buy nice or buy twice I suppose..

16 January 2024
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Your product is still in warranty so you can return for repair or store credit. Please contact the support desk for further help.

Rated 2 out of 5 stars

XO clipper

I got the XO clipper. First two haircuts the power button was intermittent when you flicked it on sometimes it didn’t turn on, after around 5 cuts it then got extremely noisy. The blade gets extremely hot and yes I use clipper side and clean & oil them. I messaged their instagram no response. I commented with my problem on an instagram live and he accused me of dropping them. I emailed customer care they told me to send them back (at my expense) and they would repair them. I told them I didn’t want a repair they’re two days old I want a new set and there was no way I was paying to send something back that’s faulty and that they should cover the cost I never heard a thing back. They might be cheaper than the other brands but there’s a reason. When there’s a problem they don’t want to help the customer service is terrible

30 December 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

I am sorry you have experienced this problem. Please reach out to support again and they will assist. Postage for a faulty product return will be reimbursed. You will be offered the choice of refund, replacement or store credit. If you did not hear back you should message again since tickets should be replied to within less than 24 hours Monday to Friday.

Rated 5 out of 5 stars

TPOB could’ve saved me thousands!

I served 14 years in the marine corps. After my first two years getting haircuts every week to Marine Corps standards I decided to do the bald look and push for every other week. After 5 years in I started trying my own balls cuts to save money. So I bough and is trimmers. They were okay, so I bought high end wall trimmer. It was good. But never gave me the barber shop bald cut. So over the years I bought gimmick balding razors. Blades irritated my skin, trimmers never got close enough. I finally bought song BabyLiss pro trimmers. They were really good. I’m not a professional, so I had to get the blades zeroed, to cut close enough. Pricey, but really good. They served me well the last three years. Motor died on me. And I was looking to buy another set. But, as a civilian now, with some new friends in the civilian sector, I was shown a TPOB YouTube video by a co worker who cuts hair as his side hustle. He has the tpob goblin set, but told me the X, would be a game changer for me. Well, I ordered, I received it and out of the box, this trimmer with the psycho blade is insane! I’ve NEVER had a cut this close, without irritation to my scalp. The crunch of this blade eating through hair is both satisfying and lets you know once you’ve eaten up all the hair you’re targeting. The fact this trimmer cost almost 50% less then my babyliss trimmers were, is hard to believe. TPOB, is a real one! Quality Professional gear, at novice price points. My wife really liking the smooth bald cut. And the sharp lines on the beard. Wow! This is a must buy!!

30 December 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Thank you so much for taking the time to share such a wonderful review. We are thrilled to hear about your positive experience and are grateful for your kind words.
At TPOB we work hard to provide excellent service. Your feedback is very encouraging for our team and helps us continuously improve our service and products.
Thank you once again for choosing TPOB and for sharing your positive experience.

Rated 4 out of 5 stars

I ordered the candy bundle box but have…

I ordered the candy bundle box but have just been informed by Yodel that it was delivered to a completely different address, nothing remotely like I gave TPOB.
I have no product and no idea why?
Update. After two emails the company fully refunded my money as their delivery company, Yodel, messed up. Great customer service, I would order again.

14 December 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Thank you for your review. It is difficult with delivery issues since it can take time to get in touch with the courier and discover what has happened. I hope you will return to TPOB, since we do our utmost to resolve every problem.

Rated 1 out of 5 stars

This company is a fraud

This company is a fraud, i ordered from them 2 months ago and i still dont got my package.

19 October 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

I am sorry your package was delayed. Did you request an update in support? Please do that so we can assist. Courier delays can be a problem and we can resolve it if you reach out to us. I see you are in Spain and customs issues can often delay a delivery. Please reach out to support and we will resolve.

EDIT - I am sorry you have not contacted us to let us know the issue. We cannot help unless you let us know what the problem is. Also you are not displaying your name or email so I am unable to find an order.

Rated 5 out of 5 stars

A ‘real customer’ review…

Ordered the X shaver on the 15th November….arrived the 16th! Awesome shaver from the X Pro range. Alongside the X Clipper and Trimmer it’s absolutely perfect.

I’m definitely a real customer contrary to what others have said and have been for 2 years now. Wouldn’t use any other barbering equipment.

15 November 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

We are thrilled to hear about your positive experience and are grateful for your kind words.
Your feedback is very valuable for our team and helps us continuously improve our service and products. We appreciate it!

Rated 5 out of 5 stars

Look no further than TPOB 🫡

I use the troll trimmers and theyre straight hitters.! I had to get another pair . Don’t even touch the babyliss anymore. ive gotten the goblin and it’s been my go to for everything. Heard the x clipper was the best clipper out right now so I have that on the way! Can’t wait to use it . Tpob has great prices and are just as good , if not better than the big names for double the price. customer was good and speedy responses

6 June 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Thanks so much for the great review. We are so happy to hear about your positive experience with TPOB and for taking the time to share. We appreciate your custom.

Rated 5 out of 5 stars

Absolutely fantastic product

Absolutely fantastic product, I have used their products for years and never disappointed. The customer service is prompt and frankly I am getting quality that far exceeds many of the big brands

11 October 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Thank you Michael for sharing your thoughts and experience. It truly helps our business and we appreciate you!

Rated 5 out of 5 stars

Super happy with the quality of the…

Super happy with the quality of the bundle I got. (Slime bundle to be exact)
Clippers and trimmers are by far the best I’ve ever had. They cut hair so smooth and make for the cleanest fades I’ve ever done. Would highly recommend the brand for its quality, affordability and customer experience. Top notch brand.

10 September 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Wow fantastic review! Thank you for sharing your experience of TPOB products, we appreciate it very much.

Rated 5 out of 5 stars

Tpob literally the best thing that even…

Tpob literally the best thing that even happened to me been using them for about a year (purchased alot of products in that time) all of them is LOVE LOVE LOVE!!! For professionals and for people just starting up!!
Gets the job done while looking fabulous of course! Definitely my favourite brand amazing deals aswell!

11 November 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Zaranna thank you so much for this review. So happy you have found our brand. TPOB are proud to offer quality barber tools at great prices! We appreciate you taking the time to review.

Rated 5 out of 5 stars

Clippers and trimmers are all hitters…

Clippers and trimmers are all hitters cannot recommend any higher than what I do!

10 November 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Thank you very much Eli for this great review. You could not have put it any better. We appreciate this.

Rated 5 out of 5 stars

Top notch, nothing better!

Top notch, top quality! Wouldn’t go anywhere else for my pro barber tools. 9 machines and counting for my station.

2 November 2023
Unprompted review
Thepissedoffbarber logo

Reply from Thepissedoffbarber

Hi Lauren wow 9 machines! A true fan, thank you so much we appreciate the trust shown in our company.

Rated 1 out of 5 stars

Disappointing Customer Service

Disappointing Customer Service

I recently purchased clippers from this company, and unfortunately, my experience with their customer service has been nothing short of disappointing. From the very beginning, I encountered difficulties that left me frustrated and dissatisfied.

Yes I did manage to get in touch with their support team, their responses were often unhelpful and lacked empathy. It felt as though they were not genuinely interested in addressing my concerns or ensuring my satisfaction as a customer.

Overall, my experience with this company's customer service has been far from pleasant. While the clippers themselves may be of decent quality, the lackluster support has left a lasting negative impression. I would caution others considering a purchase from this company to be prepared for a frustrating customer service experience.

26 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look