My mum took out a lifetime morgage with these people for £19.700 and twenty years later we asked for a settlement figure and it was over £92,000 with daily interest going on until we pay it.. surely t... See more
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See what reviewers are saying
I have been trying to pay off my late mothers Lifetime Mortgage. It has been a nightmare. This has been going on for over a month now, sending evidence of where our money has come from and what we... See more
Started really good and positive, then adviser lost interest and found other things to do!! Calls not returned, no real interest in us even knowing that my wife was really stressed.. Most of the p... See more
Aviva you should be shut down. How can a company get away with robbing and misleading people in your scams!!! There's no way you are completely open with what people are getting themselves into!! Othe... See more
Company details
Information provided by various external sources
test profile
Contact info
Station Road 21-23, B93 0HL, Knowle, United Kingdom
- 0800 612 6755
- info@therightequityrelease.co.uk
- www.therightequityrelease.com
1.3
Bad
250 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Great service , polite and to the point with great outcome.
23 October 2019
Unprompted review
Stephen Ireland was informative and…
Stephen Ireland was informative and explained the procedure step by step, Although senior citizens we are thankfully fully aware of everything discussed. Highly recommnded
22 October 2019
Unprompted review
Reply from The Right Equity Release
Dear Jennifer
Thank you for your review.
I am so pleased that Stephen looked after you so well and that you felt well informed.
Kind Regards, Sarah
I highly commend the service and…
I highly commend the service and proffesionalism of your agent Hadrian Whittle
20 October 2019
Unprompted review
Reply from The Right Equity Release
Dear Richard
Thank you for your review.
I am so pleased that Hadrian was so professional. Rest assured I will pass on your words of praise to him.
Thank you again.
Kind Regards, Sarah
Thankyou so much
Hi I think it was so quick all the people I spoke to where very helpful and nothing was to much for them. Thankyou all. Mrs margaret James
17 October 2019
Unprompted review
Reply from The Right Equity Release
Dear Mrs James
Thank you for taking the time to share your review with us.
I am so pleased to read that everything went through so smoothly for you and that everyone was so helpful.
Kind Regards, Sarah
The Right Equity Release agent…
The Right Equity Release agent allocated to steer us through the procedure was excellent in his patient and very professional in explaining all actions and procedures to us.
12 October 2019
Unprompted review
Reply from The Right Equity Release
Hello Ray
I am so pleased to read that you were so well looked after and that your TRER Adviser was both professional and patient.
Thank you for taking the time to share your experience.
Kind Regards, Sarah
Excellent service
Excellent service, clarity ,explanation, no feeling of pressure to make a choice, good outcome the best deal suitable for our needs was found. Would recommend them every time.
10 October 2019
Unprompted review
Reply from The Right Equity Release
Dear Mrs Phillips
Thank you so much for your review.
I am really pleased that you received such excellent service from TRER.
All the best, Sarah
Reply from The Right Equity Release
Hello David
Thank you for taking the time to leave us a review.
I am really pleased to read that you received such efficient and friendly service from us.
Kind Regards, Sarah
Happy with the representative who first…
Happy with the representative who first explained everything to us his name was Mark really friendly and answered all our questions.
4 October 2019
Unprompted review
Reply from The Right Equity Release
Hello Marcelle
Thank you for taking the time to rate us on Trustpilot. It is great to hear that you found Mark so friendly and that you received such good service.
Kind Regards, Sarah
john was very professional and…
john was very professional and extremely helpful would recommend them
3 October 2019
Unprompted review
Reply from The Right Equity Release
Hello Terry
Thank you so much for your review. I am really pleased to read that John was so helpful and professional, that's great to hear.
Kind Regards, Sarah
Having never experienced this before…
Having never experienced this before the procedure was explained fully both buy Gary and At a later stage by Gareth the solicitor from Poynton Law. I was fortunate in finding the right professional people in explaining everything. I am more than satisfied with the result.
2 October 2019
Unprompted review
Reply from The Right Equity Release
Dear Alan
Thank you for taking the time to rate us on Trustpilot.
I am so pleased that you received such great service from us.
Kind Regards, Sarah
Excellent service
Excellent service. Supportive and helpful
The whole way through the process
30 September 2019
Unprompted review
Reply from The Right Equity Release
Hello Jane
Thanks for your review. We work hard to make sure that every customer receives the best customer experience, so it's great to hear that you received such excellent service.
Kind Regards, Sarah
Equity Release
Andy was excellent in explaining the product, taking care to ensure that we were making the right choice and never pushed us in any particular direction. We felt very comfortable with his advice and indeed his assistance in finalising the arrangement was invaluable.
26 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Peter
Thank you for taking the time to share your experience on Trustpilot.
I'm so pleased that Andy was so helpful and that you felt comfortable with his advice and support.
Kind Regards, Sarah
Our consultant Andy Mitchell was very…
Our consultant Andy Mitchell was very professional, explained everything in as much detail as we required and a very likeable and approachable person. He got us a even better deal than discussed at the initial consultation.
We only gave 4 stars due to a hiccup getting the papers to our solicitor but one call to Andy and it was sorted so Andy would definitely score 5 stars
Overall a very good service and would definitely recommend the Company.
15 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Sandra
Thank you for your review.
I am so pleased that Andy was so helpful and professional and that he sorted out the hiccup so swiftly for you. I will pass on your lovely comments to him.
Kind Regards, Sarah
The right equity was very professional…
The right equity was very professional with no pressure only invaluable information that was assisted us to make the decision to use THe Right Equity Release. And of course it was the right decision.
14 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Mr Evan
I am very pleased to read that you were so pleased with your decision to choose TRER. We work hard to deliver excellent standards of customer care so this is great to hear.
Thank you for taking the time to share your experience.
Kind Regards, Sarah
was very impressed with tony
was very impressed with tony
explained everything in detail very good service from start to finish
did have a few more companies to see us but the right equity had got the edge
14 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Rosalyn
Thank you for taking the time to review us.
I am so pleased to read that Tony was so helpful and that you received such good service.
Kind Regards, Sarah
Reply from The Right Equity Release
Thank you Gary
Great to hear that you enjoyed such a positive experience.
Kind Regards, Sarah
Excellent service
Excellent service, impartial advice very efficient once I made my decision, highly recommend
10 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Sterling
Thank you for taking the time to share your experience of TRER.
I am so pleased that you received such excellent service from us.
Kind Regards, Sarah
Mortgage freedom
I found the communication very good indeed especially from the agent who rang me every 2 or 3 days to keep me updated. Everyone was very helpful and understanding. Thankyou
8 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Evelyn
I am really pleased that you were kept so well informed throughout and that you were well looked by our team.
Thank you for taking the time to share your experience of TRER.
Kind Regards, Sarah
Good adviser
Good adviser, patient and methodical and efficient. Seamless process with adviser and solicitor.
6 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Mike
Thank you for taking the time to share your experience of TRER.
I am very pleased that everything went so seamlessly for you and that you were well looked after by our Adviser.
Kind Regards, Sarah
excellent service very satisfieing with…
excellent service very satisfieing with the way my clain was dealt with would recommend them to all friends and family esther
4 September 2019
Unprompted review
Reply from The Right Equity Release
Dear Esther
Thank you for taking the time to share your experience of TRER.
I am so pleased that you received such excellent service from us.
Kind Regards, Sarah
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