Tried booking with a different operator and couldn’t process payment. Moved to Travel House and could use ApplePay and there were no issues. Received proof of payment straight away and e-tickets sever... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We would like to recommend Nathan Blake.Nathan is friendly,very polite & professional.He showed us different price options for our air tickets. Good price deal.Booking process was smooth and our E ti... See more
Company replied
On a Sunday evening I was able to sort out my travel plans with a very helpful rep on the phone with only a short wait. I had booked online with Travel House a transatlantic single non-refundable flig... See more
Company replied
Thank you very much Brad and the team at The Travel House.. I have just arrived in Bangkok this was only due to the fantastic service and price this company provided me for my trip, I didn’t actuall... See more
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Company details
- #152 of 208 best companies in Travel agent
- #27 of 35 best companies in Airline ticket agency
- #22 of 44 best companies in Flights search site
- #3 of 4 best companies in Travel lounge
Written by the company
TheTravelHouse.co.uk is a trusted travel company offering exceptional flight deals and world-class service. Through our user-friendly online portal, customers can conveniently book flights to destinations around the globe. We provide a wide range of travel products, including flights with over 150 airlines, bespoke holiday packages, travel insurance, and additional travel services. Founded in 2017, The Travel House Ltd is registered in the UK (Company No. 10545577) with a head office at 2A Cambridge Close, Harmondsworth, West Drayton, UB7 0AN. We are an IATA Standard Certified (IATA No. 91204050) and ATOL Protected (ATOL No. 11985) Travel Company that safeguards travelers when booking package holidays that include flights. Our team of experienced travel experts is dedicated to helping customers plan and enjoy journeys to their chosen destinations — whether it's the USA, Australia, New Zealand, Asia, South-East Asia, Africa, or anywhere else in the world.
Contact info
2A Cambridge Close Harmondsworth , UB7 0AN, West Drayton, United Kingdom
- 02081450027
- info@thetravelhouse.co.uk
- www.thetravelhouse.co.uk
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service
Quick service. Good prices. Easy enough to book. Verified with the airline that it was a real ticket too.
28 April 2026
Reply from The Travel House
Dear Charlotte,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
The website was easy to use
The website was easy to use, I had a smooth and hassle free transaction. The customer service was good no long queue on the phone waiting to be answered when I rang them to make some clarification with my bookings. Customer service staff was very helpful.
29 April 2026
Reply from The Travel House
Dear Ana Pamela,
Thank you for your positive feedback and for choosing "The Travel House" for your travel needs!!
We are thrilled to hear that you had a very satisfactory experience. We really work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Ian,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Abdul,
We are delighted to receive your kind review. Your feedback motivates us and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Absolutely dreadful experience
Absolutely dreadful experience, bought flights from UK to Toronto then was lied to by an agent and told it was cheaper to purchase check in bags through them. After paying £160, I then discover it's cheaper to buy them at the airport. I call them back 10 minutes after booking the flights to be told they're non-refundable (even though Air Canada have a 24h cooling off period). After 20 minutes arguing over the phone they finally offer me an option to cancel but informed me I would be charged a £75 cancellation fee! AVOID AT ALL COSTS
18 May 2026
Unprompted review
Reply from The Travel House
Dear Customer,
We are not able to track your booking or communication due to lack of info. We request you to provide passengers names that was provided for your booking, and your email ID through which you communicated with us. Please email us with the details at Cs@thetravelhouse.co.uk
Warm Regards,
Customer Relations Team
The Travel House Ltd.
Reply from The Travel House
Dear Maya,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Shaun,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Aaron was very helpful in booking my…
Aaron was very helpful in booking my flight to usa
25 April 2026
Reply from The Travel House
Dear Bahman,
We are delighted to receive your kind review. Your feedback motivates us and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Good value for money for flight
Booked a flight - best price, got the etravel ticket within 12hours and able to register my ticket on the airline app successfully.
21 April 2026
Reply from The Travel House
Dear Susan,
We are delighted to hear that you were pleased with our services.
It truly means a great deal to us to know that you had a positive experience. Your kind feedback motivates our team and encourages us to continue improving and delivering the highest level of service.
Thank you for choosing us. We look forward to assisting you again in the future.
Warm regards,
Customer Relations Team
The Travel House Ltd
Very easy and straight forward booking
Very easy and straight forward booking. Very good copetetive price.
22 April 2026
Reply from The Travel House
Dear Prafulla,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Just what i wonted no fus so easy
19 April 2026
Reply from The Travel House
Dear Michael,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Peter,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
excellent service
20 April 2026
Reply from The Travel House
Dear Ko Ko,
We are delighted to receive your kind review. Your feedback motivates us and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Helene,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Reply from The Travel House
Dear Mohamednur,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Aaron was very helpful and professional.
19 April 2026
Reply from The Travel House
Dear Aimon,
We are more than pleased to know that you had an amazing experience with us. Such feedback motivates our staff and helps us in improving our services further.
Thank you for choosing us!!
Warm Regards,
Customer Relations Team
The Travel House Ltd
Inventory 'Glitch'
Lesson learned on my end, a booking confirmation doesn't actually seem to be a confirmation of a booking.
I booked a flight, received the confirmation so I started looking to book other onwards flights and hotels that lined up with this booking. Get a lovely, chirpy and not overly sympathetic email the next day stating that they've had to cancel my flight due to an 'inventory glitch'. The best part is that none of my other bookings were refundable so I was stuck with travel plans that were only compatible with this booking.
Funnily enough, thought I'd have a look at their website to see if their 'inventory' had been fixed and sure enough, the same flight was there for a couple hundred more. Good to see their website is fixed enough to try and take more money for the same ticket not long after.
I never received any further communication from The Travel House despite me replying so not sure you'll get any good communication from this company either, not ideal when you're dealing with a travel agency that can make or break your holiday. The only good thing I can possibly say is that I got my money back, so I guess they're not a full on scam?
13 April 2026
Unprompted review
Reply from The Travel House
Hi Tamao,
Thank you for taking the time to share your experience with us.
We understand that when a highly competitive airfare appears online, it is natural to try to secure it immediately. In your case, the fare displayed was unfortunately due to an issue with the airline’s inventory system, sometimes referred to as “unavailable” or “outdated” inventory. This situation can occur across the industry and is beyond our direct control.
Airline booking systems are highly dynamic, and while a fare may appear available at the time of search, it may no longer be valid at the point of ticketing. We appreciate that this can be frustrating, particularly when the technical aspects behind such changes are not always visible.
We would also like to clarify that your payment was refunded in full to your original method on the same day the booking was cancelled. If the funds are not yet visible, we recommend checking with your bank, as processing times can vary depending on the payment provider.
Regarding any additional arrangements such as hotel bookings made independently, please note that these fall outside our scope of service and responsibility.
We regret any inconvenience caused and appreciate your understanding in this matter. Should you require any further clarification, please feel free to contact us.
Kind regards,
Customer Relations Team
The Travel House Ltd.
Excellent customer service
9 April 2026
Reply from The Travel House
Dear Rofi,
It was a pleasure serving you!!
We really appreciate you taking the time to share your feedback and being so open with us.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
Very professional service no doubt fast…
Very professional service no doubt fast response to queries
13 April 2026
Reply from The Travel House
Dear Abdul Kadir,
It was a pleasure serving you!!
We really appreciate you taking the time to share your feedback and being so open with us.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
The Travel House Ltd
I would like to share my experience of…
I would like to share my experience of booking my flight online through The Travel House via Skyscanner.
I found the entire process to be very easy, clear, and transparent. I made the booking online through Skyscanner with The Travel House, and as soon as the payment was completed, I received a confirmation email immediately. Within a few hours, I also received my e-ticket, which made the process feel very efficient and reliable.
Overall, I found the experience straightforward and hassle-free. The team has continued to keep me updated since the booking, and I am very pleased with the level of service provided.
I would definitely recommend The Travel House to others and would be happy to use their services again in the future.
Thank you very much.
Best regards IA
London barking
14 April 2026
Reply from The Travel House
Dear Isob,
Thank you for taking the time to share your wonderful review. We are delighted to hear about your positive experience with our Travel Advisor and our company.
Delivering exceptional customer service is extremely important to us, and your feedback encourages us to continue striving for excellence and exceeding the expectations of our valued customers.
We would also greatly appreciate it if you would consider recommending our services to your family and friends. Your support means a great deal to us.
Thank you once again for choosing our services. We wish you a pleasant day ahead.
Best regards,
Customer Relations Team
The Travel House Ltd.
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