I've placed three big orders recently, two for myself including one very expensive bottle, and one sent as a gift to a friend. All deliveries have been perfect, on time and with good communication/tra... See more
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Review summary
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Reviews shaping this summary
I have recently got into cocktails, after reading a book I had bought (Spirited) so to me some strange bottles, but I make a list and look them up on the Whisky exchange site, and there they all are... See more
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Selection is top notch as well as some exclusive barrell picks of bourbon, very limited in the UK. Packaging is always top notch, delivery on time and the friends of the whiskey exchange, which is fr... See more
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Having ordered several times in the past, I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly o... See more
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Company details
- #18 of 38 best companies in Off Licence
- #28 of 78 best companies in Wine shop
Written by the company
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Contact info
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4.8
Excellent
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Whisky Exchange
Dear Luis Storms,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback regarding your recent shopping experience with us.
Kind regards,
The Whisky Exchange
The choice of whiskies was good and…
The choice of whiskies was good and delivery was very prompt.
30 March 2026
Reply from The Whisky Exchange
Dear Geoffrey Edge,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you are happy with the selection of products we offer and that your order was delivered promptly.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Jonathan,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that your delivery was prompt and well packaged.
Kind regards,
The Whisky Exchange
Finally somewhere that has all Noilly…
Finally somewhere that has all Noilly Prat vermouth without having to go to Marseillan albeit that is a delight.
30 March 2026
Reply from The Whisky Exchange
Dear Michael Westwood,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you were able to find the product that you were looking for on our website.
Kind regards,
The Whisky Exchange
Enjoying Great Whiskeys
Enjoying lots of different great whiskeys all with different tastes ,ill carry on buying and enjoying 😉.
30 March 2026
Reply from The Whisky Exchange
Dear Alwyn Bridge,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are please that you are enjoying the varied products we have for sale on our website, and look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Just a great all round experience
Just a great all round experience; from the knowledge available, to the amazing variety of whiskys out there, that you'll never find in any of the supermarkets!!
30 March 2026
Reply from The Whisky Exchange
Dear Cornelius Matthews,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you appreciate our range of whiskies available on our website, and have been able to find products not readily available elsewhere.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Mr James Baker,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that your delivery met your expectations and thank you for your positive feedback.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Simon Rumsby,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback, we look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Buy your whiskey (other drinks available too!) here
Have been a customer since coming across one of their stores a couple of years ago and have ordered many bottles since.
Their website is excellent and easy to navigate, ordering is easy and everything has arrived in good time, thoughtfully packaged.
They regularly have offers and when my favourites are on offer I always stock up. They have lots of good information and articles about different distilleries too.
Very highly recommended.
30 March 2026
Reply from The Whisky Exchange
Dear Simon,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you have consistently enjoyed your shopping experience with us, and that you find our website easy to navigate.
Thank you for your recommendation and, we look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Simon Evershed,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback and we are pleased to learn that you enjoy our online selection and service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Yana Lahatskava,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback and we are pleased to learn that your order arrived carefully packed.
Kind regards,
The Whisky Exchange
well packaged..arrived safely.
30 March 2026
Reply from The Whisky Exchange
Dear Mrs Isobel Millard,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that your order arrived safely and was well packed upon arrival.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Mr Williams,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn you received good service from us and that your order arrived quickly.
Kind regards,
The Whisky Exchange
Great choice and prompt delivery with…
Great choice and prompt delivery with excellent packaging of products
26 March 2026
Reply from The Whisky Exchange
Dear Mrs Joan Gaunt,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback regarding our packaging and the delivery of your order.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Andrew Bassett,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you found the ordering and delivery process quick and efficient.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear David M,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you found our prices favorable and your order was delivered quickly.
Kind regards,
The Whisky Exchange
Great prices and range of harder to get…
Great prices and range of harder to get whiskys. Good customer service, prompt delivery. Very professional service. Would not hesitate to recommend.
30 March 2026
Reply from The Whisky Exchange
Dear Ken Wilson,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation, we are pleased to learn you have had a positive shopping experience with us.
Kind regards,
The Whisky Exchange
very informative
very informative, interesting. The generous offering of whiskey samples is always a bonus when visiting such places
Frankie our host was fantastic !!
30 March 2026
Reply from The Whisky Exchange
Dear Mark Kerrigan,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you found your visit informative and interesting.
Kind regards,
The Whisky Exchange
Have used the Whisky Exchange several…
Have used the Whisky Exchange several times - they have a really great website and flawless delivery so very happy with their service.
30 March 2026
Reply from The Whisky Exchange
Dear Cameron,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that you enjoy using our website and are pleased with our delivery service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear JP,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your positive feedback regarding your recent order. We look forward to welcoming your custom again in the near future.
Kind regards,
The Whisky Exchange
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