I've placed three big orders recently, two for myself including one very expensive bottle, and one sent as a gift to a friend. All deliveries have been perfect, on time and with good communication/tra... See more
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Review summary
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Reviews shaping this summary
I have recently got into cocktails, after reading a book I had bought (Spirited) so to me some strange bottles, but I make a list and look them up on the Whisky exchange site, and there they all are... See more
Company replied
Selection is top notch as well as some exclusive barrell picks of bourbon, very limited in the UK. Packaging is always top notch, delivery on time and the friends of the whiskey exchange, which is fr... See more
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Having ordered several times in the past, I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly o... See more
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Company details
- #18 of 38 best companies in Off Licence
- #26 of 78 best companies in Wine shop
Written by the company
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Contact info
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4.8
Excellent
47k reviews
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Great delivery service, but beware of taxes and fees
Great delivery service, the only issue is buyer beware, DHL is the courier service and two bottles attracted a fee that doubled the original price, yes you have to pay tax, duty and then there handling fees.
13 July 2026
Unprompted review
Reply from The Whisky Exchange
Dear Carl Gibbs,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Please accept our apologies if this was not made clear enough on our website, we do mention it in two places and it is included in the order confirmation email. Unfortunately duties and taxes are beyond the control of The Whisky Exchange.
Kind regards,
The Whisky Exchange
Amazing goods and packaging second to…
Amazing goods and packaging second to none ever!! Delivery fantastic too.
9 July 2026
Reply from The Whisky Exchange
Dear Marty,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Efficiency and clarity were appreciated
9 July 2026
Reply from The Whisky Exchange
Dear Len,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Geoff,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Very good very nice.
Very easy website to navigate, lots of information and very cheep and fast delivery, very well packaged for transit too, if you are in the need for global alcohol worry not this lot have your back from start to finish.
9 July 2026
Reply from The Whisky Exchange
Dear Matt,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Nigel Neame,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great product range as a reasonable…
Great product range as a reasonable price.
Prompt delivery which was well packaged.
2 July 2026
Reply from The Whisky Exchange
Dear Graham,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Fantastic deal from the Whisky Exchange.
Fantastic deal from the Whisky Exchange with free delivery on my item, postage was completed within 48 hours….Happy first time customer.
2 July 2026
Reply from The Whisky Exchange
Dear MR J LAMONT,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Excellent response and quick delivery
Excellent response and quick delivery. Very competitive prices (much better than Amazon)
2 July 2026
Reply from The Whisky Exchange
Dear Margaret Walker,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
First class service from the time I…
First class service from the time I placed the order to delivery on the doorstep.
2 July 2026
Reply from The Whisky Exchange
Dear Bob Shutler,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Whilst the Glenallachie 15 is…
Whilst the Glenallachie 15 is excellent, and the service from yourselves was perfect, I was miffed to find the package just left on the doorstep for all to see.
So much for the “ someone must be in to sign on delivery “ instructions. 🙄
Luckily I live in a low crime, low footfall area, or the neighbourhood scallywags could have been toasting my health.
2 July 2026
Reply from The Whisky Exchange
Dear Neil Stoddard,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We’re very sorry to hear that your delivery was not handled in line with our usual standards. Please rest assured that we will report this to our courier to help prevent this from happening again in the future.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Peter,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Royal Salute 21 Chivas 18 Pierre Lacat XO
Got the Royal Salute 21, the Chivas 18 Pininfarina and a Pierre lecat XO cognac. All came next day, and very safely packaged, bottles wrapped with extra care individually and secured alongside original boxes
2 July 2026
Reply from The Whisky Exchange
Dear Dr Gupte,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Jim McKinney,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Used many times for my German Cognac
Used many times for my German Cognac , great delivery service, extremely well packaged
25 June 2026
Reply from The Whisky Exchange
Dear Tina Jenkins,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Mr Muller,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Good value and looking forward to…
Good value and looking forward to tasting the Whisky . The reviews are great for the Mcallan.
11 June 2026
Reply from The Whisky Exchange
Dear Daren Wiseman,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Maureen Cady,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn the order arrived on time.
Kind regards,
The Whisky Exchange
I was kept informed of when my parcel…
I was kept informed of when my parcel would arrive.
25 June 2026
Reply from The Whisky Exchange
Dear Josie Cromwell,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
easy shopping experience
25 June 2026
Reply from The Whisky Exchange
Dear Malcolm,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
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