I've placed three big orders recently, two for myself including one very expensive bottle, and one sent as a gift to a friend. All deliveries have been perfect, on time and with good communication/tra... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have recently got into cocktails, after reading a book I had bought (Spirited) so to me some strange bottles, but I make a list and look them up on the Whisky exchange site, and there they all are... See more
Company replied
Selection is top notch as well as some exclusive barrell picks of bourbon, very limited in the UK. Packaging is always top notch, delivery on time and the friends of the whiskey exchange, which is fr... See more
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Having ordered several times in the past, I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly o... See more
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Company details
- #18 of 38 best companies in Off Licence
- #26 of 78 best companies in Wine shop
Written by the company
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Contact info
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4.8
Excellent
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great offers and excellent service.
25 June 2026
Reply from The Whisky Exchange
Dear Neil,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
My number one for a dram
Always been reliable for me, great selection, pretty frequent deals and tracked delivery. My number one go to and even more so that a main rival (who I dont go to anymore) wont sell you any of the decent stuff unless you subscribe to a delivery load of hmm, which I won't ever do!
22 June 2026
Reply from The Whisky Exchange
Dear Tonio O'Neill,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Excellent in all respects
Good price, nice Whisky and delivered the following day even though I'd not chosen next day delivery.
20 June 2026
Reply from The Whisky Exchange
Dear John,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn the order arrived on time.
Kind regards,
The Whisky Exchange
Once again great choice and service…
Once again great choice and service with excellent customer service support when needed.
25 June 2026
Reply from The Whisky Exchange
Dear Paul McGovern,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Free delivery is a fantastic offer!
25 June 2026
Reply from The Whisky Exchange
Dear Edmund Kruszelnicki,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Delivered safely and promptly
Delivered safely and promptly. Well packaged.
Great whisky, lighter for the summer
18 June 2026
Reply from The Whisky Exchange
Dear Jane C,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are happy to learn that you are pleased with your order.
Kind regards,
The Whisky Exchange
From start to finish i had a flawless…
From start to finish i had a flawless experience, highly recommended.
18 June 2026
Reply from The Whisky Exchange
Dear Gardrum,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
I like a drink of Irish whiskey now and…
I like a drink of Irish whiskey now and again and Whisky Exchange has a fine range of whiskys plus real quality wines.
The prices are reasonable and delivery is quick.
I would have no hesitation in recommending them to anyone.
⭐⭐⭐⭐⭐
2 April 2026
Reply from The Whisky Exchange
Dear Mr Joseph Curtis,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Great Knowledge and Expertise!
I was looking for some old, very rare martini glasses that are not listed for sale anywhere. Adrian quickly provided helpful contacts and suggestions on how I might still be able to find them. Excellent service, great knowledge, and genuinely helpful support throughout.
22 June 2026
Unprompted review
Reply from The Whisky Exchange
Dear Benjamin Maier,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great service
Having ordered several times in the past,
I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly on the day you requested. Also the choice of whisky you have on offer is second to none, the only issue is actually what to decide to buy. I give 5 stars to the whisky exchange and all staff who work there.
18 June 2026
Reply from The Whisky Exchange
Dear James,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
The quoted price more than tripled once…
The quoted price more than tripled once Australian Duties were applied. This ends up costing 100% more than ordering through local companies. The warning was insufficient and provided no estimate prior to allowing the order to be placed.
21 June 2026
Unprompted review
Reply from The Whisky Exchange
Dear Rosalind Marston,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
ask then to deliver on Monday 22 to my…
ask then to deliver on Monday 22 to my front door as back door not secure found delivery took place on Saturday 20 and was given to someone eles witch I donot trust I had to change my plans to return 50 miles to get delivery off sone one in different road I phoned your company to make shaw it was delivered to.my front door never useing your company again untrustworthy worthy customer service
20 June 2026
Unprompted review
Reply from The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot, as this helps us continually improve our services.
We are very sorry to hear about the issue with your delivery and how much this has affected your day and plans. We appreciate that this is quite frustrating, especially as a specific delivery date had been requested.
Our team has checked this, and we can confirm that the delivery instructions you shared with us after your order was placed were passed on to the courier. They left the package with a neighbouring business to ensure it was kept safely for you.
Please rest assured that your feedback has been passed on to our courier and the delivery depot to make sure they are aware of this, and to help ensure the requested delivery times are followed in future.
We offer our sincere apologies for any stress caused by the early delivery, and we hope you will reconsider your decision and give us a chance to serve you again in the future.
Kind regards,
The Whisky Exchange
Great specialist drinks company
Super fast free delivery. All items were safely packed.A great company 🥃🙂
18 June 2026
Reply from The Whisky Exchange
Dear Barbados Bob,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Been a regular customer for their…
Been a regular customer for their offers. Amazing collection and delivered to door with probably the best packaging in the world! Highly recommend this website and one should always keep an eye on their amazing offers
18 June 2026
Reply from The Whisky Exchange
Dear Srikanth Karamshetty,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Delivery very quick and extremely well…
Delivery very quick and extremely well packed. Placing order was easy and getting a slight discount for ordering 6 bottles welcomed.
18 June 2026
Reply from The Whisky Exchange
Dear Debbie,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
Great Web site to use ordering was so…
Great Web site to use ordering was so easy. Delivery was great
18 June 2026
Reply from The Whisky Exchange
Dear Denise,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
All round first class service.
Bought two bottles of whisky which came extremely well packaged and the delivery time was very quick indeed. Would hidghly recommend The Whisky Exchange.
18 June 2026
Unprompted review
Reply from The Whisky Exchange
Dear Sean Wills,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for your recommendation.
Kind regards,
The Whisky Exchange
Good selection and fast delivery
Rapid delivery that was faster than originally promised. All goods were well packed and arrived intact.
11 June 2026
Reply from The Whisky Exchange
Dear Timo,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn the order arrived on time.
Kind regards,
The Whisky Exchange
Great service
11 June 2026
Reply from The Whisky Exchange
Dear Alexander Gloag,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We look forward to welcoming your custom again in the future.
Kind regards,
The Whisky Exchange
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