I've placed three big orders recently, two for myself including one very expensive bottle, and one sent as a gift to a friend. All deliveries have been perfect, on time and with good communication/tra... See more
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I have recently got into cocktails, after reading a book I had bought (Spirited) so to me some strange bottles, but I make a list and look them up on the Whisky exchange site, and there they all are... See more
Company replied
Selection is top notch as well as some exclusive barrell picks of bourbon, very limited in the UK. Packaging is always top notch, delivery on time and the friends of the whiskey exchange, which is fr... See more
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Having ordered several times in the past, I know i am going to get a first class service. All items you order are well packaged and if you pay for express delivery then your order arrives exactly o... See more
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Company details
- #18 of 38 best companies in Off Licence
- #26 of 78 best companies in Wine shop
Written by the company
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Contact info
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, United Kingdom
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4.8
Excellent
47k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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offered £5 off first order but failed…
offered £5 off first order but code failed.. valid for 5 days.. it was xmas holidays.. difficult to contact.. all a bit petty when you're spending £113 but irritating, all the same. Left a bad taste, delayed ordering.. and when I rang to discuss, I felt NO sympathy. So I won't be back.
7 May 2026
Reply from The Whisky Exchange
Dear Jo Peckham,
Thank you for taking the time to leave us a review on Trustpilot, as your feedback helps us to continually improve our services.
Please accept our sincere apologies for any issues you experienced when redeeming your promo code. That promotion was created to bring a little extra value to our customers, so we completely understand how disappointing and frustrating it must have been when it didn’t work as expected.
We are also very sorry about the recent phone call and the impression it left on you - That’s certainly not the standard of service we aim to deliver, and we will be reviewing this internally.
We would love the opportunity to investigate this matter and find a suitable solution. A member of our team has reached out to gather more information so we can fully investigate and resolve this for you properly.
Thank you for bringing this to our attention, and we hope to bring this to a satisfactory close for you soon.
Kind regards,
The Whisky Exchange
Damaged goods but great service.
Order TWE4375834
Placed an order for some craft beers that only could find available at Whisky Exchange for a gift. Beers took 3 days to come but arrived in a bad state.
The packaging seemed decent enough, I believe these dents were caused at their warehouse and before dispatch. I wish the packer flagged this before sending out.
Despite this, Aleksandra has issued a refund and expedited the process of the returns. Will be happy to give TWE another chance in the future.
29 April 2026
Unprompted review
Reply from The Whisky Exchange
Dear J.R.,
Thank you for taking the time to leave us a Trustpilot review, as it helps us continually improve our services.
Please accept our sincere apologies for the condition your order arrived in and for the frustration this caused.
We’ve now reviewed your case and appreciate you bringing this to our attention. We have been in touch with you directly to resolve this, and we can confirm that a full refund has been processed. This should reach your account within the next 2–4 working days.
We’re very sorry that your experience fell short on this occasion. Your feedback is important to us and helps us improve how we handle situations like this going forward.
If there is anything further we can assist with, please don’t hesitate to get in touch.
Kind regards,
The Whisky Exchange
delivered what i wanted and on time
23 April 2026
Reply from The Whisky Exchange
Dear Mr Alan Mercer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Second purchase 5 stars
Second purchase, five stars for price, ease of ordering and a lot of care taken with the packaging. If you have to pay for delivery, you are getting your money's worth.
30 April 2026
Reply from The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Really Well Wrapped and Boxed.
I know the product well and was very pleased to receive such a really well packaged bottle with no damage to the box or its contrnts.
30 April 2026
Reply from The Whisky Exchange
Dear Eric,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Peter Wright,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Happy man
Delighted to have found an outlet with availability and really pleased with the prompt delivery.
23 April 2026
Reply from The Whisky Exchange
Dear David McFall,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Stephen Stopher,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Business as usual - no problems just great service.
Nothing at all - just did what it had done for the last fifteen years in delivering a couple of bottles of whisky to my son-in-law twice a year. It has not let me or him down throughout that time.
23 April 2026
Reply from The Whisky Exchange
Dear Lance,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great service and rage of spirits.
30 October 2025
Reply from The Whisky Exchange
Dear Mr Mackay,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Michael,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Arrived in good time and well packed
23 April 2026
Reply from The Whisky Exchange
Dear H Davies,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Quick delivery and well packaged
Quick delivery and well packaged. Excellent selection on the website too.
23 April 2026
Reply from The Whisky Exchange
Dear Andrew Makinson,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great Service
Great user friendly website. Items dispatched promptly and securely packed to prevent damage.
23 April 2026
Reply from The Whisky Exchange
Dear Charlie,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great prices and range
19 February 2026
Reply from The Whisky Exchange
Dear MR DAVID GALBRAITH,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Reply from The Whisky Exchange
Dear Ian,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Very good service well packaged…
Very good service well packaged products quick delivery and reasonable prices good range of products will definitely use again
16 April 2026
Reply from The Whisky Exchange
Dear Susan Siddall,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great choice of products at good prices…
Great choice of products at good prices backed up by good customer service. Who wouldn’t want to shop here!
16 April 2026
Reply from The Whisky Exchange
Dear Neil Wilding,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Excellent all round service.....
.....as ever! Three difficult-to-find items, at very good prices, securely packaged and delivered promptly. Recommended.
22 April 2026
Unprompted review
Reply from The Whisky Exchange
Dear SunZoomSpark,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Glendalough Double Barrel Single Grain
Glendalough Double Barrel Single Grain, superb whisky, excellent price, speed of delivery and packaging
9 April 2026
Reply from The Whisky Exchange
Dear Stephen Birkett,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
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