The White Company Reviews 

Experienced staff. Very efficient.
Good quality clothes and variety.

Well packaged to avoid breakage. And, it was timely delivered.

I recently made a purchase from the White Company and whilst searching for my size used the live chat service online to find out where it might be stocked.

The first surprise was to be able to actually speak to and see a real person online, rather than navigate a chat bot. The second was the extent to which Julia Pastur (Live Chat Manager) went above and beyond to help me find the item. She reserved two different sizes in two different branches. I picked one up the next day and during the whole process Julia kept in regular contact via email and phone.

In a world where most of our interactions are online with pre-programmed questions rarely giving the answer you’re looking for and usually no option to make a call and speak to someone. Talking to Julia made the shopping experience so much nicer. She was helpful, friendly, efficient and embodied The White Company's B Corp values. Great customer experience!

Lovely presents, thank you.

Gorgeous quality sheets and pillowcases. Quick delivery and packed well so arrived in pristine condition.

Always a quick efficient service

Great styles and great colours … always the same colour themes so one knows what to look for … ordering online is better than going to the WC shops as they often run out of what I am looking for and the online service is great, quick and efficient !

This review is about their customer service rather than the products. Ordered £100 pillow in advance of fortnights holiday to ensure good sleep when in holiday cottage. One week in-still no sign of pillow and I have very sore neck. I email customer services who say it has been lost-do I want a refund! I call customer services who say that once they hand product to courier their responsibility essentially ends-they will only know of an issue if a customer reports it. Unbelievable in an age of tracking they can’t do better than this. However I point out that it is how they responded to my missing item message that was the real let down. Why not suggest a replacement pillow on next day delivery? Their answer-we would never do this unless a customer asks. Pillow is now apparently on the way with next day service-over one week late and leaving me wondering why the white company can’t invest in proper customer service-a bot could I’m afraid do better than the current offering.

Kept updated. On time.

Quick & easy online ordering

Searching for a quality mattress topper I found exactly what I was looking for at a very good reduced price - saved £45 and no p&p charge

I just love the Seychelles collection and love the products white company has to offer

The staff at the Tunbridge Wells shop were very helpful and product well informed, The sale items were really excellent value. Our on line order of sale items were delivered promptly.

My parcel still hasn’t arrived and there is no tracking for it !

The team in the shop were very helpful and honest - was happy to step outside my comfort zone on their advice. They then ordered the 2 things not in stock, and told us about the discount available if we signed up. Items arrived a day earlier than expected which was great, and fit as expected. Fab!

The White Company for ordering through website is easy & enjoyable to look through the lovely items on offer.
Have done multiple orders over the last couple of weeks and all arrived well packaged, good communication on delivery and when to expect. Ordered a few photo frames, which are lovely and some candle holders.
Thank you.

Beautiful quality bed linen.