Think Green Partners Reviews 

298
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent and efficient service provided, noting that work is often completed promptly and tidily. Many people highlight the staff as knowledgeable, professional, and polite, explaining things thoroughly and offering helpful advice without being pushy. Reviewers appreciate the reliable support and the smooth process from initial consultation to job completion, making their overall experience positive. However, some customers also noted issues with communication and sales tactics. A few people reported unreturned calls or voicemails, making it difficult to engage with the company. Additionally, some reviewers mentioned experiencing pushy sales approaches, including strong tactics to encourage purchases or staff members who overstayed their welcome after a visit.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the efficiency and professionalism... See more

Staff

Reviewers mention positive feedback about staff, highlighting their competence, professionalism, and... See more

Product

Customers had ambiguous experiences with the product, with some reporting significant issues such as solar... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting being contacted for free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... See more

Company replied

Rated 5 out of 5 stars

Jonathan the guy that came to give us advice on our existing solar system which has been failing us was a very personable, knowledgeable young man. Most of all he wasn’t pushy. He showed my husband al... See more

Company replied

Rated 5 out of 5 stars

I had a problem with one of my batteries. This was taken away and sorted out promptly and returned in good working order. This was followed up with a check on the system and the field worker who vi... See more

Rated 5 out of 5 stars

TGP were initially slow to respond at first, which was a bit frustrating . However, once the engineers attended the property everything improved. Steve (for heat pump) and Alfie (for batteries and inv... See more

Company replied


Company details

  1. Utilities

Written by the company

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Contact info

4.2

Great

TrustScore 4 out of 5

298 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(298)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TGP have been helping me for 3 years…

TGP have been helping me for 3 years now. I just had a new consumer fuse box done. And individual inverters on my panels. The two lads worked efficiently and were tidy. Only stopped for a cup T off me. Always good reliable service

14 August 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 1 out of 5 stars

Cold caller claiming to 'know' all about me.

Received cold call. From withheld private number. Caller used a rubbish excuse to explain why she withheld the number. Claimed to know all about my home. Said my transformer was out of warranty and that they could get a rebate on the old one and have a much better one installed. Very dubious phishing call to no doubt scam some money from me.

26 August 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Hi Mr Tanner,

We cannot confirm that we made this call due to the phone number being withheld we have had a number of our customers reported receiving one of these withheld calls trying to book a visit however it was not us.

Please contact us directly to discuss this on 0800 292 2929 as we do not believe this review is based on a true experience

Rated 1 out of 5 stars

Think green partners lied to my mother by trying to sell a service agreement at an extortionate cost

Think green partners went round to my mother's house and tried to use scare tactics to get her to pay £2,000 for a 5 year service plan by stating that the manufacturer of the inverter had gone out of business. They haven't. Luckily my mother got me to talk directly with the salesman who tried to explain what they did such as servicing the cables, switches, inverter and cleaning the panel. I'm an Engineer and know exactly what they'll do.....nothing. They are scammers and shouldn't be allowed to trade. The salesman got quite shirty with me when I told him exactly who I thought they were 'rip off merchants'.
Don't trust them

8 August 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Hi Mr Macrae, We follow strict vulnerability processes and guidelines which means if there was any reason your mother was not interested or did not want to purchase anything she was more than within her rights to say no at any point.

This review is unfair and not based on a genuine experience, Please urge the customer to contact us directly to discuss this on 0800 292 2929

Rated 1 out of 5 stars

battery fitted for over a £1000…

battery fitted for over a £1000 Guaranteed replacement 7 year warranty. Battery developed bulge and a warning light kept coming on and blocking charging . Called local electrician who said battery was dangerous could catch fire. TGP don't want to know. say send photo then do nothing. Thieves, Shysters, don't touch them.

1 August 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Hi Ray,

We apologise for any inconvenience caused.

I can confirm that all systems installed by TGP are fitted with a manufacturer warranty and a workmanship guarantee.

We are always more than happy to assist our customers with any issues they may experience.

We will need some further details regarding this, Please feel free to call on 0800 292 2929 or email us urgently, and we will look into this for you as soon as possible.

Rated 2 out of 5 stars

I was very stressed when I wrote the review you have no idea . I have had a very apologetic conversation with Amber and she has guided me through and sent me the diagram which I need

I asked for a schematic diagram of my battery installation so I could satisfy British Gas and get my fit payment started again.My information was passed to Amber and as yet I have not had a reply.
I have been trying to restore my fit payment since January this year and all I keep getting from British Gas is another requirement.Please help

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Sorry this is a LONG one

Sorry this is a LONG one
Had a phonecall advising that they could cover and service our system. We have Solar Thermal, Solar PV, Airsource heat pump and inverter and batteries. We advised that we had lost our Feed in tariff. Over the call they advised that they would be able to assist us in regaining the FIT and this was just a review. I advised that I did not want someone in my house for hours trying to get us to sign up to something. I was reassured that they were governed by regulations that do not allow this to happen. Well a guy turned up and seemed to be comfortable to be begin with. Very quickly he wanted to go through all of the systems and was finding faults everywhere. the Solar thermal needed to be recharged and serviced =£400 as part of a 10 year contract costing £4,000. He looked at our PV system and told me one of the strings was broken and work need to be conducted on the panels again a further £400 also as part of a 10 year contract costing a further £4,000. The heat pump was also going to be another £4,000 - 10 year contract.
When I said I needed time to think about all of this as it is a lot of money, he became a little aggressive in his attitude. He offered to do a 3 for 2 but we still said not at this moment. 2 hours he was in my home and I told him he was intimidatory and he had to leave.
A few days later he called and when I told him I had arranged for someone else to review our systems he was not pleasant. I told him again that I found his attitude intimidatory and hung up.
I have since, had all of my systems reviewed and found that they are all good, and the next service should be in 2 years time. We are looking into reinstating the FIT.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Always very helpful

Always very helpful. I have been a customer for many years now. I currently have a 10 year service agreement and as I need to upgrade or add to my solar system someone will come to advise to make sure my decision is thought out and sustainable.
I would thoroughly recommend Think Green Partners

17 April 2025
Unprompted review
Rated 4 out of 5 stars

I had a new fuse box fitted

I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels and FiT meter. Unfortunately had to have a return visit because one circuit didn't work and we had no lights.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a new fuse box fitted

I had a new fuse box fitted. The engineers came on time and did an excellent tidy job. I thought the cost was quite expensive but it was explained to me what was involved, with solar panels, FiT meter and batteries, and safety is very important. Well done TGP.

27 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought an EV charger from…

I recently bought an EV charger from this company, and it's amazing! It makes charging my electric vehicle easy, and their customer service is excellent. Highly recommended for anyone looking for an effortless EV charging solution.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Wow!!

Wow! So awesome. I had such a good experience with TGP. Very nice and works perfect.

2 April 2025
Unprompted review

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