Think Green Partners Reviews 

300
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent and efficient service provided, noting that work is often completed promptly and tidily. Many people highlight the staff as knowledgeable, professional, and polite, explaining things thoroughly and offering helpful advice without being pushy. Reviewers appreciate the reliable support and the smooth process from initial consultation to job completion, making their overall experience positive. However, some customers also noted issues with communication and sales tactics. A few people reported unreturned calls or voicemails, making it difficult to engage with the company. Additionally, some reviewers mentioned experiencing pushy sales approaches, including strong tactics to encourage purchases or staff members who overstayed their welcome after a visit.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the efficiency and professionalism... See more

Staff

Reviewers mention positive feedback about staff, highlighting their competence, professionalism, and... See more

Product

Customers had ambiguous experiences with the product, with some reporting significant issues such as solar... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting being contacted for free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... See more

Company replied

Rated 5 out of 5 stars

Jonathan the guy that came to give us advice on our existing solar system which has been failing us was a very personable, knowledgeable young man. Most of all he wasn’t pushy. He showed my husband al... See more

Company replied

Rated 5 out of 5 stars

I had a problem with one of my batteries. This was taken away and sorted out promptly and returned in good working order. This was followed up with a check on the system and the field worker who vi... See more

Rated 5 out of 5 stars

TGP were initially slow to respond at first, which was a bit frustrating . However, once the engineers attended the property everything improved. Steve (for heat pump) and Alfie (for batteries and inv... See more

Company replied


Company details

  1. Utilities

Written by the company

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Contact info

4.2

Great

TrustScore 4 out of 5

300 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(300)

63 reviews in the last 12 months

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Rated 4 out of 5 stars

All sorted

I had a battery fitted by this company, the process was not as smooth as I hoped, but the company dealt with all my concerns and it is all sorted now. A good company to deal with

12 February 2025
Unprompted review
Rated 5 out of 5 stars

After getting scam calls in the past we…

After getting scam calls in the past we was very sceptical when thing green called and we hesitation we agreed to take out maintenance cover on our solar panels, 2 days later scaffolding was up and the repairs was completed our system is now working again great service

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Our inverter for our solar panels was…

Our inverter for our solar panels was changed last week, we already had maintenance in place so when the inverter it packed up it only took tgp a week to get a new one fitted at no cost

15 January 2025
Unprompted review
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Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Great service

Great service, Tidy work, we would be more than happy to recommend think green to others

15 January 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 1 out of 5 stars

The person visiting today was extremely rude!

The person visiting today was extremely arrogant as to a point of rudeness. He lied about his "right to touch" equipment, for example, he claimed that you had installed a battery that was only installed last week!
I am reporting the incident to organisations that you claim membership (Trading Standards".

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Unsolicited phone call

Unsolicited phone call that had the telephone number concealed as 'Withheld'!
Female caller who had partial information, but not complete, and was unaware that my PV installation (by a different firm) had been fully operational for many months!
No idea what was the purpose of the call but if it was intended as in any way a 'sales' call then it is illegal to hide the phone number!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful service

Really helpful. Preet is great on the phone and gets things sorted....
Solar sorted
Thermodynamics fixed and works well

Good stuff - keep it up :-)
ps do I get a discount on my battery now? :-)

3 January 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Great service every year

Great service every year. Always professional and helped us alot with our solar panels.

12 December 2024
Unprompted review
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Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Very happy with our on going maintenance

Heat pump has been serviced for the past 2 years. In november our pump failed and TGP got the replacement part from LG and got the issue fixed. Very happy with or on going maintenance

22 December 2024
Unprompted review
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Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Amazing

Had our solar panels cleaned again, we took out a contract 2 years ago and its good to see the company still doing the work as promised.

13 December 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Great service

Great service, will use again in future

9 December 2024
Unprompted review
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Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Air source heat pump is services by tgp…

Air source heat pump is services by tgp every year unfortunately our heat pump stopped working in november they was straight out to find the fault and replace the part very pleased with the team

10 December 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

We had problems with our solar panels…

We had problems with our solar panels when they was originally installed however think green have gone above and beyond to get things working, great service after a rocky start!

18 December 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

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