Think Green Partners Reviews 

300
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent and efficient service provided, noting that work is often completed promptly and tidily. Many people highlight the staff as knowledgeable, professional, and polite, explaining things thoroughly and offering helpful advice without being pushy. Reviewers appreciate the reliable support and the smooth process from initial consultation to job completion, making their overall experience positive. However, some customers also noted issues with communication and sales tactics. A few people reported unreturned calls or voicemails, making it difficult to engage with the company. Additionally, some reviewers mentioned experiencing pushy sales approaches, including strong tactics to encourage purchases or staff members who overstayed their welcome after a visit.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the efficiency and professionalism... See more

Staff

Reviewers mention positive feedback about staff, highlighting their competence, professionalism, and... See more

Product

Customers had ambiguous experiences with the product, with some reporting significant issues such as solar... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting being contacted for free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... See more

Company replied

Rated 5 out of 5 stars

Jonathan the guy that came to give us advice on our existing solar system which has been failing us was a very personable, knowledgeable young man. Most of all he wasn’t pushy. He showed my husband al... See more

Company replied

Rated 5 out of 5 stars

I had a problem with one of my batteries. This was taken away and sorted out promptly and returned in good working order. This was followed up with a check on the system and the field worker who vi... See more

Rated 5 out of 5 stars

TGP were initially slow to respond at first, which was a bit frustrating . However, once the engineers attended the property everything improved. Steve (for heat pump) and Alfie (for batteries and inv... See more

Company replied


Company details

  1. Utilities

Written by the company

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Contact info

4.2

Great

TrustScore 4 out of 5

300 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(300)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Have not currently proceeded with any…

Have not currently proceeded with any order yet however I wanted to leave this review based on my current experience, I was contacted by tgp to quote me for a solar panel set up, the salesman arrived on time and went through everything with me and even when I did not want to sign on the day they left politely and even provided me extra savings calculations days after which is helping me decide how many batteries to go for. Usually I have dealt with aggresive sales tactics in the past and it was great to see tgp

4 September 2024
Unprompted review
Rated 4 out of 5 stars

- bought a PV protect was a quick…

- bought a PV protect was a quick process over all, purchased and installed within one week, however the appointment time did get changed which we were un aware off and the installers did arrive 2 hours after allocated time slot

28 August 2024
Unprompted review
Rated 5 out of 5 stars

My parents were sold a solar…

My parents were sold a solar maintenance plan a few years ago by TGP and we didnt know until we moved in to the property ourselves that hey were issues with the inverter, the orginal installers are not around and we were concerned we would have to buy a new one, we phoned think green partners and they advised us of the maintenance plan that was in place and replaced our inverter free of charge ! Very rare to find a decent solar company that actually carry out the work promised, Id like to note when we first rang to raise the problem we had our first visit and after 2 weeks a new inverter was installed and system back up and running ! Thank you to everyone involved.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Had an extra battery installed on my…

Had an extra battery installed on my system after a very helpful sales rep arranged a visit to check on our panels, he noticed we was generating more than what we could store and suggested an extra battery would be beneficial, I was a bit curios at first after spending money on one not to long ago but after keeping an eye on our system I am happy to confirm we have been able to store more energy... overall helpful, easy and reasonable priced!

20 August 2024
Unprompted review
Rated 4 out of 5 stars

good in the end

TGP was great to work with. Despite the battery installation being more complicated than expected and taking 4 visits, the communication was always excellent, and now we have a fully functioning system.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Job

After having dealt with 3 solar companies previously, it was refreshing to deal with a company who was knowledgeable and professional throughout the install.
The salesman was the best I have dealt with so far, the installer's were quick and efficient and the helpdesk lady ,Amber was very helpful and went the extra mile with ensuring call backs to keep me posted. She deserves some recognition and a reward.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

good experience so far

I upgraded my inverter with Think green 2 years ago and the service has been excellent. I had a new wifi router fitted and with ease they came out and reconnected my system so i can monitor it

13 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Just great

Great installation and demonstration of battery now working

18 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 4 out of 5 stars

Cant fault TGP

Cant fault TGP, we had a battery ordered and the installation was alot harder than orginally planned however after 3 seperate visits we now have a working system. On every occasion the communication has been good and even though things did not go as planned tgp have been good to work with.

17 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

After being let down so many times by…

After being let down so many times by solar companies I can easily say dealing with think green partners has been a delight. They installed my battery system over a year ago and we added more batteries recently, just like orginal installation the communication was good and installation was done with no issues. Thanks again to the guys at tgp.

13 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Very impressed with the tidiness of…

Very impressed with the tidiness of solar battery installation! I wasnt around during the visit however they called me and went through the app and everything looks good! A company I would certainly use again.

13 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Had my solar panels installed by TGP…

Had my solar panels installed by TGP and from what I can see everything is working well, the everything has bene done within the time frame. The installer was a little late on day of installation however everything was finisher on time.
Excellent company

21 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

I cannot fault the service at all

I cannot fault the service at all, Think green installed my battery system with no issues, they have talked me through how the system works and now I can hopefully save some money.

12 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

TGP have always been helpful with…

TGP have always been helpful with solving issues, recently we had a new WiFi and they came out to get our solar panels back online. Excellent service again

31 August 2024
Unprompted review
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Reply from Think Green Partners

Thank you for your feedback!

Rated 1 out of 5 stars

Haven't experienced a worse company

Haven't experienced a worse company, contacted Parents (Over 80) via cold calling, sold them a 10 year maintenance package for what essentially was an inverter replacement. Had parents sign to start work withing 14 day cooling period. Customer service was rude when asking cancellation questions.

Avoid this company.

5 September 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Dear chris,

The 10 year maintenance agreement was taken out during a home visit, the maintenance contract doesnt just consist of a inverter replacement as mentioned in the contract it covers various items for both parts and labour which consist part of a PV system and also includes a yearly onsite inspection of the system and cleaning of the panels.

We have received the notice to cancel the agreement today and have actioned it immediately.

Rated 5 out of 5 stars

The engineer arrived within the time frame agreed.

The engineer arrived within the time specified and, over the next few hours fitted a new battery and control unit for my solar panels.
Installation was smartly done and tidily fitted alongside my solar panel control unit.
No problem with fittings!
Most impressed!

2 September 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Dear Mr Milward,

Thank you for your review, It is great to hear that you are happy with the installation.

If we can ever help in the future, please don't hesitate to contact us.

Kind regards

Rated 4 out of 5 stars

This Company is well organised helpful…

This Company is well organised helpful and knowledgeable. The installation went very well with an explanation of how things worked.
Head Office was very efficient and helpful.
The only slight hitch was the changing twice of the estimated time of installation this was a minor problem that is always liable to happen.

29 August 2024
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Dear Mr Mickleburgh,

Thank you for your review, It is great to hear that you are happy with the installation.

If we can ever help in the future, please don't hesitate to contact us.

Kind regards

Think Green Partners

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