They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too. One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is u... See more
Company replied
I was looking for a guitar bag for my acoustic guitar which is an older model and a slightly awkward size. I ordered one which they recommended and it arrived quickly and was very nice. Sadly it was s... See more
Company replied
I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
Company replied
Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PSRSX720-PSRSX920
I had bought a Yamaha PSR SX720 online from Thomann. However, I had not informed myself sufficiently beforehand about the possibility of connecting an external monitor. This was not possible on the SX720.
After a very helpful chat session, I was able to arrange a return and subsequently purchased a PSR SX920 from Thomann.
This was delivered the next day, and the SX720 was taken in return at the same time. A few days later, I received the money for the SX720 back into my bank account.
Thanks for this great service.
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Etienne!
Big kudos for turning a mix-up into a smooth upgrade; swap arranged, quick delivery, and refund hitting the right note shortly after. That’s the kind of service we aim for: no off-key moments, just a seamless ♪♪Don’t Stop the Music♪♪ flow from start to finish.
Enjoy your PSR-SX920 and all the new sonic possibilities, and thanks for sharing your experience!
Your Thomann Team
a 1A Masterclass in Customer Relations and Empathy
a 1: Konkretna i profesjonalna (Najlepsza na Google/Trustpilot)
"I would like to express my sincere gratitude for the outstanding customer service I received. The team showed great professionalism and true empathy regarding the technical issues I encountered with my SPL Phonitor 3. They deeply understood the problem and handled the replacement process swiftly and with full respect for my time as a customer. It is rare to find such a high level of customer care and genuine understanding of a client's needs. Highly recommended!"
19 March 2026
Unprompted review
Reply from Thomann Music
Hey there!
Thank you for these incredibly kind words!
We know how important it is that gear like the SPL Phonitor 3 performs exactly as it should, so when something goes off-track, our goal is to step in with both technical understanding and genuine care. We are really glad the replacement process felt smooth, respectful, and efficient from your side.
Empathy and professionalism are not just extras for us, they are part of the daily setlist. Hearing that this came through so clearly means a lot to the whole team.
Thank you again for the recommendation and your trust — we will keep the experience as refined as the gear itself!
Your Thomann Team.
Very easy to order and payment checkout…
Very easy to order and payment checkout fast!
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Tony!
Fast checkout and easy ordering — just how we like it🎶
More like a smooth intro that jumps straight into the groove, no long solos in the middle.
We are glad everything flowed quickly so you could get to the exciting part… new gear day!
Your Thomann Team.
Its always a pleasure to make business…
Its always a pleasure to make business with Thomann. Good prices and excellent service.
18 March 2026
Unprompted review
Reply from Thomann Music
Hey Erik!
That is wonderful to hear 🎶
Doing business together should feel like meeting an old bandmate for a jam session — easy, reliable, and always a good time.
We are glad the mix of fair prices and excellent service keeps bringing you back for another round.
Thanks for the kind words, and we will keep the groove going for you 🎸
Your Thomann Team.
Very happy
Very happy! I bought a product which was faulty and they offered to send me another one without sending back the old one. However, even I do not need the old one, they found a way to resolve the situation very quick. I appreciate the professional approach and I recommend buying from Thomann.
Thanks you again.
16 March 2026
Unprompted review
Reply from Thomann Music
Hey there!
This made us smile big time!
Sometimes gear decides to go a little off-script, but we are always ready to jump in and keep the show going without delays. We are really glad the solution felt smooth and fair, and that everything was sorted quickly for you.
Your recommendation means a lot to us, and we will keep working behind the scenes like a well-rehearsed band to make sure every experience stays this positive 🎶
Your Thomann Team.
Excellent company to deal with
Excellent company to deal with , third guitar purchased from them ( albeit two were gifts from my Mrs ) but always arrived promptly and well packaged, guitars are usually set up pretty good straight out of the box which is great for total beginners , I will deal with again
16 March 2026
Unprompted review
Reply from Thomann Music
Hi Colin!
Three guitars and counting? Sounds like a ♪♪Sweet Carolin♪♪” kind of streak! "Bom Bom Bom"!
Whether it’s gifts from the Mrs. or a treat for yourself, we love getting them to you ready to play straight out of the box - no tuning headaches, just instant jams.
Thanks for the trust and kind words, we’ll keep the good vibes and smooth deliveries coming for all your musical adventures!
Your Thomann Team
No problems with Thomann.de!
16 March 2026
Unprompted review
Reply from Thomann Music
Hi Petr!
This is the kind of vibe we love! We aim to keep every order feeling like a little escape: easy browsing, quick delivery, and service that lets you forget the blues and just enjoy the music.
Here’s to many more hassle-free, good-times-only experiences with us!
Your Thomann Team
Buy with confidence
Buy with confidence. Thomann offers a competitive price, fast delivery, a website that is easy to navigate through and good information on their products. They always deliver first class customer service and their communication just can't be beat. Action speaks louder than words with this company. On my recent order, I received a faulty Gretsch Guitar Case (G6241) they sorted out a replacement in no time which I received the following week in the UK. I wish more companies would offer a service like this. Highly recommended.
5 March 2026
Unprompted review
Reply from Thomann Music
Hi Mr. Hall!
Thanks for the fantastic review! Sounds like your experience hit a real groove; from smooth browsing to fast delivery and quick problem-solving.
Sorry to hear about the case hiccup, but we’re glad the replacement arrived faster than a ♪♪Message in a Bottle♪♪ crossing the channel! Keeping things clear, responsive, and easy is always our aim, because great service should be heard loud and clear, no distortion.
Thanks for the recommendation, and enjoy making some noise (the good kind)!
Your Thomann Team
Thanks Thomann
The service is excellent, and the choice is fantastic. Also, the chat service is efficient and friendly. I highly recommend Thomann!
16 March 2026
Unprompted review
Reply from Thomann Music
Hi Jean!
Thanks for the love! A great choice, smooth service, and a chat that keeps the conversation in tune - that’s our kind of playlist. Appreciate the recommendation!
Your Thomann Team
I have used Thomann for over 4 years…
I have used Thomann for over 4 years with numerous orders. Recently they repaired my Fishman Amp under warranty. I have been so impressed with their efficiency and highly recommend them
16 March 2026
Unprompted review
Reply from Thomann Music
♪♪1, 2, 3, 4!♪♪ Loyalty like yours deserves a Ringo drumroll. Your Fishman amp repaired, ready to riff, and Thomann keeping the beat flawless.
Rock On Colin!
Your Thomann Team
Been with Thomann over 20 years.
Been dealing with Thomann over 20 years. The most reliable and honest company! The Warranties are total peace of mind. Only time I had a problem couldn't get a P.A. system to work RCF EVOX Jmix8. Rang Thomann and they sorted me out in seconds! Deliveries always arrive on time. One time the driver couldn't get up to the village where I was so me and my band leader had to go and meet him to pick up a new PA system. As we carried the gear from the truck to our cars, we wondered whether passing police might think we were truck hijackers! Anyway, I trust Thomann and have done for a long time. Ain't going to stop anytime soon.
15 March 2026
Unprompted review
Reply from Thomann Music
Hey Terry!
Wow! 20 years of loyalty? That’s basically a ♪♪Don’t Stop Believin’♪♪ kind of commitment!
Great to hear the PA adventure turned into a smooth rock ballad moment, even if carrying the gear from the truck felt a bit like a rock-and-roll heist. From warranty peace of mind to on-time deliveries, we’re always aiming to keep your music journey hitting the right notes.
Thanks for the trust over all these years, here’s to many more gigs, deliveries, and great tunes ahead!
Your Thomann Team
Great prices and quality, despite a shipping hiccup!
I recently ordered a guitar and some other gear from Thomann. The prices are excellent, the quality of the items is top-notch, and I have absolutely no complaints about the products themselves — a well-deserved 5 stars.
However, I have to mention the delivery process. The shipping box arrived with a long tear on the side, looking like it had been dragged and caught on something during transit. I understand this is almost certainly the shipping company's fault and not Thomann's, but it was still a bit stressful to see. Thankfully, the internal packaging did its job, and the guitar and gear were completely unharmed. Overall, it's a great store with fantastic prices, and I'm very happy with my purchase!
14 March 2025
Unprompted review
Reply from Thomann Music
Hi Denis!
Thanks for the awesome review! Even with a little shipping hiccup, we’re glad your gear arrived safe and sound; like a ♪♪Here Comes the Sun♪♪ moment after a cloudy delivery.
We love hearing that the prices hit the right note and the quality keeps you jamming. It's reassuring our packaging did its job to keep your instruments stage-ready. Thanks for trusting us, and may every strum, riff, and beat hit perfectly!
Your Thomann Team
Thomann is the best
Thomann is the best, I thought everyone knew. Fast, competitive pricing, money back option within 30 days, it doesn't get better.
14 March 2026
Unprompted review
Reply from Thomann Music
Hey Hey Selimcan!
Ah, so you’re in the Thomann fan club already! ‘I thought everyone knew’ - now the secret’s out, and the groove is real.
Your Thomann Team
One of the best
I have ordered from Thomann countless times over the years and I can never recall a moment where I've had any issues. The very few times I have had to contact customer service they've been nothing but helpful.
13 March 2026
Unprompted review
Reply from Thomann Music
Simon!
Wow, countless orders and still no sour notes? That’s what we call a ♪♪Sweet Home♪♪ streak! It's great every order hits the right chord, and when you do need us, our team loves turning little hiccups into smooth riffs. Thanks for rocking with us all these years, here’s to many more perfect deliveries and happy jams!
Your Thomann Team
Loyal customer for over 15 years
I’ve been a loyal customer of Thomann for over 15 years, and they remain my absolute go-to for gear.
The biggest reason I keep coming back is their consistently great customer service. Whether it’s a technical question before a purchase or a warranty issue years later, their specialists actually know what they’re talking about and handle everything with zero friction. Their product portfolio is also unmatched, from rare studio accessories to every guitar imaginable, if it exists, they usually have it in stock.
The only "negative" side is a bittersweet one: they are so efficient and competitively priced that it’s becoming incredibly difficult for local guitar shops to survive. It’s a real dilemma for a musician, but purely from a customer experience standpoint, Thomann is flawless.
Strong recommendation for any musician, beginner or pro.
9 February 2026
Unprompted review
Reply from Thomann Music
Hi Ron!
We aim for that ♪♪Smooth Operator♪♪ vibe: knowledgeable, seamless, and friction-free. Thanks for trusting us through the years and for the strong recommendation. Here’s to many more years of perfect riffs, rare studio finds, and zero sour notes!
Your Thomann Team
Avoid this retailer if you expect…
Avoid this retailer if you expect reliable after-sales service.
I am extremely disappointed with the warranty support for my faulty guitar. Over a two-week period, I received three contradictory responses:
first, that they tested the setup with no issues;
second, that I simply needed to "adjust my tone" to avoid bricking another amp.
and finally, an email ( which seems like AI generated pseudo-science) claiming my guitar and amp setup could never work at all. ever!
At no point did anyone ask a single troubleshooting question to actually help resolve the problem. I’ve wasted two weeks dealing with inconsistent excuses while still being left with a non-functional instrument.
Meanwhile the guitar manufactory has confirmed in writing that no such issues exist and the setup should work without issue. They have stated in writing that this is likely a faullt with the guitar and that the onus is on the retailer ( Thomann) to correct that.
Order Number 202512.303044
12 March 2026
Unprompted review
Reply from Thomann Music
Dear DH,
We're sorry to hear about the issues with your guitar.
We understand that it can be frustrating when issues arise. Despite the issues, we thank you for your ongoing cooperation and we will be taking a deeper look into this matter and will contact you as soon as possible.
Your Thomann Customer Service Team.
Great service and user friendliness
11 March 2026
Unprompted review
Reply from Thomann Music
Hey Joris!
Great to hear! Smooth service and an easy ride through the site is the kind of rhythm we aim for every day. Thanks for the kind words!
Your Thomann Team
Great instruments and user friendly interface
Bought few Koshi chimes and hand drum. Guys are very fast and easy to reach out.
Page is very user friendly and each product is described in details.
It helps a lot when choosing an instrument you never saw or used before.
Instruments are phenomenal.
11 March 2026
Unprompted review
Reply from Thomann Music
Hi Josipa,
Thank you for the wonderful feedback!
When choosing instruments you haven’t seen or played before, clear info and an easy-to-navigate site should make the journey feel less like a maze and more like a smooth groove. Sounds like everything arrived right on cue!
Enjoy the new sounds, and whenever inspiration calls, we’ll be here ready to keep the music playing!
Your Thomann Team
Very efficient at sorting out problems:
Very efficient at sorting out problems:
I had an accordion delivered which had a stuck reed. Thomann staff were excellent helping me to describe and video the problem. They arranged pickup, and as soon as they had proof of pickup (I sent photo) they shipped a replacement which arrived a few days later.
Delivering stuff is easy. Handling problems and keeping customers happy is harder, but Thomann do it brilliantly. Thank you
4 March 2026
Unprompted review
Reply from Thomann Music
Hey Colin!
Looks like that stuck reed tried a little ♪♪Brilliant Disguise♪♪, but we’re glad we could bring in our inner Boss and get things back on the road! Thanks for teaming up with us on the video and details - with a quick pickup and replacement, the show could roll on. Enjoy the accordion and keep the music running like a Springsteen encore!
Your Thomann Team
Bought from Thomann before
Bought from Thomann before. Price was very competitive and an easy to use experience ordering.
10 March 2026
Unprompted review
Reply from Thomann Music
Welcome Back Mr. Ashby!
John Sebastian will take it from here!
♪♪Welcome back, welcome back, welcome back
Welcome back, welcome back
Welcome back
We always could spot a friend
Welcome back
And I smile when I think how you must have been♪♪
Thank you for trusting us, and we will be here for your next stop in.
Your Thomann Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.