They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
Company replied
Excellent service and fast delivery! I’m incredibly impressed with my experience at Thomann. My new guitar was dispatched and shipped the very next day. It arrived via UPS, double-boxed and packed wi... See more
Company replied
Thomann have a wide selection of instruments and accessories which are always competitive, even though they are shipped from Germany. Quality has always been first class and without problems. Always m... See more
Company replied
Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dangerous advice from box shifters and gaslighting
UPDATE: Thomann’s public reply below claims they "sincerely appreciate" my feedback, yet in private, their senior management gaslit me and blamed me for their own incorrect technical advice. This public apology is pure PR damage control—real sincerity would have been an honest email reply, which I am still waiting for.
I wouldn’t recommend buying complex or high‑value gear from Thomann because their pre‑purchase advice is unreliable and their support feels like pure box‑shifting.
I bought a lot of equipment and asked what I needed to connect everything safely. I was given incorrect information, so I bought the wrong cables and had to return them and purchase the correct ones myself. This was completely avoidable.
If I’d blindly followed their advice, the whole setup would have been wrong and I might have spent ages wondering why my gear sounded “off,” not realising the problem was the cables they told me to use. It was only because I did careful research afterwards that I confirmed what was actually correct.
When the gear arrived they included UK‑spec power cables even though I had clearly bought a Furman and was asking what I needed to connect it. They could have sent the right cables or just asked how I was powering the gear, but they didn’t.
I sent detailed feedback directly to a senior / upper‑level contact (not general support). The reply tried to gaslight me and blamed me, even referring to a manual for something I hadn’t even received yet. If you’ve been made to feel like it’s your fault for their bad advice, you’re not alone.
If you’re spending a lot of money on gear that has to be wired correctly, you shouldn’t expect to be treated like an Afterthought.
18 March 2026
Unprompted review
Reply from Thomann Music
Hello!
We sincerely appreciate you taking the time to provide detailed feedback, and we are truly sorry that your experience fell far short of the standards we strive to uphold.
It is clear that the guidance you received regarding your setup and cables caused frustration and additional work on your side. This is not how we want our customers to feel, especially when investing in complex or high-value equipment. You should always feel confident that the advice and support you receive are accurate, reliable, and tailored to your needs.
We appreciate your honesty and the time you took to explain the situation — it will be a valuable part of how we improve our service and support.
Your Thomann Team.
Very good buying experience quick…
Very good buying experience quick purchase etc
25 March 2026
Unprompted review
Reply from Thomann Music
Hey Mark!
Quick purchase, smooth experience — like a perfect one-take jam session!
We’re glad everything flowed easily and that getting your gear felt effortless.
Thanks for the kind words, and enjoy making music with your new setup🎸
Your Thomann Team.
Great checkout
25 March 2026
Unprompted review
Reply from Thomann Music
Hey Ashton!
Short, sweet, and straight to the chorus🎶
We are glad the checkout felt smooth and effortless — just how it should be, no long intros, just straight into the good part.
Thanks for the great feedback and enjoy your new gear!
Your Thomann Team.
Thomann are always great
Thomann are always great , so easy to get what you want and they always have a great support !!
25 March 2026
Unprompted review
Reply from Thomann Music
Hey John!
Always great? We might start putting that on a platinum record!
We are really happy to hear everything feels easy and that our support is there when you need it.
Getting the gear you want should feel smooth from the first click to the final delivery, like a track that just flows from start to finish.
Thanks a lot for the continued trust and the awesome feedback — we will keep the good vibes going 🎸
Your Thomann Team.
Great price.
I started using Thomann recently. Their website is easy to use; they have lots of great stock, and their prices are really good, especially the LR Baggs M80 that I’ve just bought! Thanks.
24 March 2026
Unprompted review
Reply from Thomann Music
Hey Jim!
The LR Baggs M80 is a bit of a legend — like plugging your acoustic straight into the spotlight and letting it tell its story loud and clear. We are really glad you found what you needed at a price that made it even sweeter.
Also fantastic to hear your first experiences with us have been smooth and easy. A well-stocked shop and a simple website should feel like flipping through a perfectly organized record collection — everything right where you want it.
Thanks for the kind words, and enjoy every note with your new setup🎶
Your Thomann Team.
Great service and communication
Hi Thomann team,
This is a part of a thank you and compliments I had to give to your representative:
I wanted to take a moment to write you personally a note of appreciation and to say THANK YOU – truly, from the bottom of my heart.
Your service, your patience, your kindness, and the genuine care you showed throughout our entire conversation made this experience feel warm and human, even though we were communicating across oceans and time zones. In a world where international customer support can sometimes feel distant or impersonal, and mechanical, you turned it into something completely different: real, reliable, very professional and totally respectful.
Every interaction with you felt positive, professional, and reassuring. You gave me not just cooperation but real solutions, a real sense of trust, fairness, and the feeling that someone actually cared about making things right. This kind of dedication is incredibly rare – and honestly, it’s been the best customer service experience I’ve ever received, anywhere.
So thank you, *** – you personally made all the difference (and to the amazing team behind you and Thomann as a company – thank you too).
Please consider me not just a satisfied customer, but a very grateful and loyal one.
Warmest regards (and a big smile),
P.S. By the way… can I finally throw away all those packages now? 😂
Hope next time we will be in chat will be in a more positive crossroads . 😂
Thanks again.
Best of wishes and regards,
Sincerely yours
James
15 March 2026
Unprompted review
Reply from Thomann Music
Hi James😊
Thank you for taking the time to write something so thoughtful and generous!
We are especially happy to hear that our colleague could turn what might have been a routine support case into a genuinely human experience. Across oceans and time zones, that connection matters a lot to us, and your words show exactly why we do what we do.
Your kind feedback will absolutely be shared with the whole team. Moments like this are the backstage fuel that keeps everything running with care and dedication.
And about those packages… well, unless you are planning to build a cardboard drum kit or a DIY studio, you officially have our blessing to let them go!😄
Looking forward to our next chat — hopefully a smooth, chart-topping one from the very beginning.
Your Thomann Team.
Thomann great at resolving faulty item
Something I bought became faulty after 1&1/2 years. Thomann couldn’t repair it so they gave me a new one as it fell within the 3 year Thomann warrantee. I didn’t have to pay postage. It was all very easy. Great service, thanks!
21 March 2026
Unprompted review
Reply from Thomann Music
A faulty item? No problem - your new gear arrived without you lifting a finger (or paying postage). We love keeping things smooth, easy, and in perfect harmony.
Thanks for the kind words, here’s to many more stress-free jams with Thomann!
Keep On Rockin' Greg!
Return of a Behringer Flow 8 digital…
Return of a Behringer Flow 8 digital mixing console with a defect and 1 year of use, it was immediately replaced with a new unit, top-notch after-sales service, 10 out of 10 for Thomann.
20 March 2026
Unprompted review
Reply from Thomann Music
Hi Vitor!
Wow, turning a “flow” hiccup into a smooth jam session - love it! We’re glad your Behringer Flow 8 got swapped out fast, no off-key moments, and you’re back to mixing like a pro.
Thanks for the top marks, and here’s to many more flawless tracks and zero technical blues!
Your Thomann Team
Sire P6 Bass Guitar
Bought a Sire P6 Bass and wanted to get an update on shipping (to UK). The assistant was very knowledgable and polite, gave me an update a quick overview of the UK Customes process and estimated timeframe. I found the whole experience very informative and would very much recommend Thomann to any prospective UK customers.
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Nigel!
Sire P6 safely on the way! Smooth updates, zero surprises; just like a ♪♪Good Vibrations♪♪ groove. Thanks for recommending us, and keep those basslines rolling!
Your Thomann Team
Delt with Thomann for quite a few…
Delt with Thomann for quite a few instruments over recent years, always great service,great people. Thank you very much.( Oops, just ordered anther guitar ).
20 March 2026
Unprompted review
Reply from Thomann Music
♪♪Oops, you did it again!♪♪ Looks like Britney predicted your checkout moves perfectly.
Thanks for rocking with us over the years, your collection of instruments is basically a hit parade by now. Can’t wait to see what riff you cook up with your new guitar!
Keep slaying those solos Anthony!
Your Thomann Team
Very good packaging i was scared since…
Very good packaging i was scared since they ship the ship the guitars but it was protected very well also great website and great products you can find anything you're looking for
20 February 2026
Unprompted review
Reply from Thomann Music
Hey Ouas Beats!!!
♪♪Signed, sealed, and delivered♪♪ and safe as a Stevie Wonder classic! Glad your guitar arrived without a scratch and that our website helped you hit all the right notes. Thanks for the kind words. May your new gear bring endless jam sessions!
Your Thomann Team
Reliable, fast, and professional.
This is my second time shopping at Thomann. Before every purchase, I conduct research, ask questions, and share my concerns.
I've never been left without answers, help, or reliable advice in resolving any issue I've brought to the Thomann team.
Purchased items, regardless of size, have always been impeccably secured.
I'm full of admiration for the work and commitment they put into ensuring every customer is satisfied and feels they've been treated exceptionally well.
20 March 2026
Unprompted review
Reply from Thomann Music
Hey Martin!
Sounds like we hit all the right notes! Thanks for trusting us again - from questions to delivery, we’re thrilled to keep the rhythm smooth, secure, and rock-solid. Your kind words are music to our ears, and we’ll keep the encore coming!
Your Thomann Team
The greatest music company in the world
The greatest music company in the world. Unparalleled offer, exceeding expectations and great, humane customer care. Been a customer for years and will be for years to come because it's just so well run and dependable, I can't think of any competitor to match Thomann!
20 March 2026
Unprompted review
Reply from Thomann Music
Wow! Thank You Dorian!
Hearing you call us ♪♪Legendary♪♪ - like Welshly Arms said - is the ultimate encore! Your loyalty hits all the right notes, and we’re thrilled to keep exceeding expectations, delivering great gear, and giving customer care that actually cares.
Here’s to many more years of riffs, jams, and legendary Thomann moments!
Thomann has always been solid.
Thomann has always been solid. Lots of information about all the things that musicians might need or want, helpful product reviews by purchasers, reasonable prices on many items and of course sales campaigns and whatnot. A good company with many of the things that aren’t available locally. Highly recommended.
20 March 2026
Unprompted review
Reply from Thomann Music
Hey Brian!
Thanks for the great review! Just like ♪♪Solid♪♪ by Ashford & Simpson, we aim to be dependable, reliable, and always hitting the right note for musicians. From helpful reviews to hard-to-find gear and fair prices, we love keeping your music journey smooth and jam-ready.
Here’s to many more solid orders and perfect riffs!
Your Thomann Team
I wanted to buy an instrument at a…
I wanted to buy an instrument at a local store but the price was so much more i had to try Thomann. I can't fault them. Just before my order was delivered the item went on sale. I emailed and they immediately refunded the difference. Including the sale, the price was nearly half what the store was asking.
20 March 2026
Unprompted review
Reply from Thomann Music
Hey Jimmy!
Now that is what we call a plot twist worthy of a rock opera🎸
Switching from a local store to us is already a big decision, but catching a surprise price drop and getting an instant refund? That is like buying a ticket and suddenly finding yourself in the front row.
We are really glad everything worked out so smoothly and fairly for you. Keeping things transparent and making sure you always get the best deal available is part of how we like to do things around here.
Enjoy your new gear and the extra savings — maybe that is the universe telling you it is time for one more instrument in the collection😉
Your Thomann Team.
Horrible experience
Horrible experience
Ordered a gong stand, reviews were ok. However the quality is so cheap so decided to return. First of all it’s not straight forward you have to contact customer service, they said they have booked the collection which i doubt as i wasn’t provided with any shipping label. Obviously nobody came to collect, had to contact them again and the same thing they made me wait another week pretending like someone is going to collect the parcel but nobody never came. Absolutely ridiculous service. I just want to get rid of that product and get my money back. Can someone sort this out!!!
10 March 2026
Unprompted review
Reply from Thomann Music
Dear Ms. Serikkyzy,
Thank you for sharing your feedback. We're very sorry to hear about the inconvenience you’ve experienced with both the product quality and the return process.
When a collection is arranged, the driver is responsible for bringing the return label, and while we do schedule a collection day, unforeseen circumstances can occasionally prevent the courier from completing it. To escalate your case, please get in touch with us directly, with your customer number, at reviews@thomann.de so we can arrange a successful pickup and ensure your refund is processed without further delay.
We appreciate your patience and are committed to resolving this promptly.
Your Thomann Team
PSRSX720-PSRSX920
I had bought a Yamaha PSR SX720 online from Thomann. However, I had not informed myself sufficiently beforehand about the possibility of connecting an external monitor. This was not possible on the SX720.
After a very helpful chat session, I was able to arrange a return and subsequently purchased a PSR SX920 from Thomann.
This was delivered the next day, and the SX720 was taken in return at the same time. A few days later, I received the money for the SX720 back into my bank account.
Thanks for this great service.
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Etienne!
Big kudos for turning a mix-up into a smooth upgrade; swap arranged, quick delivery, and refund hitting the right note shortly after. That’s the kind of service we aim for: no off-key moments, just a seamless ♪♪Don’t Stop the Music♪♪ flow from start to finish.
Enjoy your PSR-SX920 and all the new sonic possibilities, and thanks for sharing your experience!
Your Thomann Team
a 1A Masterclass in Customer Relations and Empathy
a 1: Konkretna i profesjonalna (Najlepsza na Google/Trustpilot)
"I would like to express my sincere gratitude for the outstanding customer service I received. The team showed great professionalism and true empathy regarding the technical issues I encountered with my SPL Phonitor 3. They deeply understood the problem and handled the replacement process swiftly and with full respect for my time as a customer. It is rare to find such a high level of customer care and genuine understanding of a client's needs. Highly recommended!"
19 March 2026
Unprompted review
Reply from Thomann Music
Hey there!
Thank you for these incredibly kind words!
We know how important it is that gear like the SPL Phonitor 3 performs exactly as it should, so when something goes off-track, our goal is to step in with both technical understanding and genuine care. We are really glad the replacement process felt smooth, respectful, and efficient from your side.
Empathy and professionalism are not just extras for us, they are part of the daily setlist. Hearing that this came through so clearly means a lot to the whole team.
Thank you again for the recommendation and your trust — we will keep the experience as refined as the gear itself!
Your Thomann Team.
Very easy to order and payment checkout…
Very easy to order and payment checkout fast!
19 March 2026
Unprompted review
Reply from Thomann Music
Hey Tony!
Fast checkout and easy ordering — just how we like it🎶
More like a smooth intro that jumps straight into the groove, no long solos in the middle.
We are glad everything flowed quickly so you could get to the exciting part… new gear day!
Your Thomann Team.
Its always a pleasure to make business…
Its always a pleasure to make business with Thomann. Good prices and excellent service.
18 March 2026
Unprompted review
Reply from Thomann Music
Hey Erik!
That is wonderful to hear 🎶
Doing business together should feel like meeting an old bandmate for a jam session — easy, reliable, and always a good time.
We are glad the mix of fair prices and excellent service keeps bringing you back for another round.
Thanks for the kind words, and we will keep the groove going for you 🎸
Your Thomann Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.