Thorneycroft Solicitors Reviews 

1,076
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for guiding them through property purchases and legal claims with remarkable dedication and care. Communication is consistently highlighted as outstanding, with people noting that team members respond promptly, answer all questions thoroughly, and keep everyone fully informed at every stage. However, some reviewers were not happy with occasional delays, noting that certain property completions and legal procedures took longer than anticipated. A few other people also felt that navigating unexpected administrative backlogs required extra patience and time during their overall journey with the firm.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers express high satisfaction and praise the service for being professional, efficient, and reliable.... See more

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Claim

Clients share positive opinions on claim handling, highlighting professional and dedicated legal support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Pembleton took over our case a few months back and has been extremely attentive and quick with anything that needs doing. Very on the ball. No questions have been to much trouble for him... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently used Lisa’s services to buy and sell our home, and I genuinely can’t speak highly enough of her. From start to finish, she was absolutely brilliant—professional, proactive,... See more

Company replied

Rated 5 out of 5 stars

Claire and Lisa were excellent. Purchase went through like a dream, sale was quite Tricky due to buyers solicitors not accepting indemnity. Lisa tried many things to push it through and eventually it... See more

Company replied

Rated 5 out of 5 stars

Both Chis Hughes and Tina Rowlands ensured the sale and purchase of our properties went through as quickly and as smoothly as was possible. Both of them kept in constant touch to ensure we knew where... See more

Company replied


Company details

  1. Lawyer

Written by the company

Thorneycroft Solicitors are a leading law firm, delivering high quality professional legal services and advice to individuals and their families. Founded in 1990, we have offices in Macclesfield, Holmes Chapel, and Whaley Bridge, but we look after the needs of clients wherever they are located throughout the UK. Our solicitors and legal specialists cover a wide range of professional legal services, offering a lifetime of legal care including Divorce and Family law, Conveyancing, Wills, Probate, Lasting Powers of Attorney, Clinical Negligence and Accidents at work and provide the very best advice as well as the highest levels of customer care. For further information visit our website www.thorneycroftsolicitors.co.uk or contact us on 01625 503444.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,076)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been guided all the way by…

I have been guided all the way by Thorneycroft solicitors especially Sarah Hancock who has been a rock. Thank you so much for helping me I appreciate it very much
Jackie Davies 337311

1 July 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I would like to say a huge thankyou to…

I would like to say a huge thankyou to Tasneem at Thorneycroft solicitors. Tasneem handled my case and kept me informed throughout. She was quick to answer any query i had and also explained things to me in a way i could understand. I am very grateful to Tasneem and would recommend Thorneycroft to anyone.

23 June 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Miss T Kerr 344232

I would like to give a huge thank you to Sarah Hancock atThorneycroft Solicitors who handled my case with extreme care and professionalism.
Despite the circumstances and the nature of my accident I didn’t think I would win my case but with the help of Thorneycroft my claim was successful.
Sarah kept in contact with me from start to finish and during my rehabilitation, there was lots of clear communication and understanding.

I am completely satisfied how my case was handled and I couldn’t be more grateful.

Thank you and best wishes.
Miss Tracy Kerr.

18 June 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Writing a will with Thorneycrofts

Eden Fox dealt with the drawing up of my will in a very professional and clear manner. She explained every step and guided me through the process without bombarding me with too much technical speak!
Emails were responded to swiftly and the whole process was painless and productive

1 May 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Mr William Pemberton

My solicitor William Pemberton,made everything i had to so comfortable
Always replied to any questions,explain everything In layman's terms.
He was first class from the first day of my claim till the last,I have no hesitation in recommending this firm especially mr pembleton

9 June 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Very very helpfully and understanding…

Very very helpfully and understanding about my claim and was always keeping me up to date with everything and was always there 2 help me with things I did not understand would use them again 100 percent

1 May 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Very professional in every way

Very professional in every way .
Always keep you up to date with info
And sort out any concerns you have . Yes theses things don’t happen over night and you have to be patient .but it was all worth it in the end .
Thank you for a great service

21 May 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I contacted Thorneycroft solicitors…

I contacted Thorneycroft solicitors after an accident at work (15/11/23never done this before on contact I spoke to William who went through the whole process in detail it’s not a quick fix but i stayed with it after Williams guidance. The company are 100% customer focused they updated me regularly and organised all the appointments and specialist that i had to see i received my compensation today 20/05/25 I would recommend Thorneycroft solicitors to any one.

15 November 2024
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Thorneycrofts Solicitors

Dispite being apprehensive as to whether I should pursue an accident claim..mainly as I am still a staff member of my company & was worried about repercussions Thorneycrofts made it very easy to pursue..The whole experience was handled from start to finish with care & professionalism..
They won my claim for me for which I am delighted & I would like to give a big thanks to William Pembleton who handled my case...
Thank you William 😊

19 January 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Thorneycroft solicitors is one of the…

Thorneycroft solicitors is one of the best law firms in UK. When l was looking for a solicitor to work on my case and l contacted Thorneycroft solicitors, l was assigned to Hayley Gibson to handle my case, in fact she is really good and has done a good job for me. She deserves to be praised. She always gives me updates about the progress of the case, call me on phone if she needs any documents, good advice concerning the case, more especially the first step where the defendant wanted to reject the claim. She has tried all her best to fight for my damages.
In fact Hayley Gibson you have done well
Thank you
Johnson

13 May 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Highly recommended

Eden Fox came out to my home and did my Will, she was very professional and friendly. I would highly recommend.

11 May 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Was very easy and fast communication

Was very easy and fast communication, happy with the result they managed to get for me, would highly recommend!

12 May 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Helpful and Successful!

Having never used a solicitors to make a claim before, I was very wary. I found Thorneycroft very professional and not in the slightest pushy, from the first person I dealt with through to Hayley Gibson who was my solicitor on the case. I was kept up to date at regular intervals and all of my questions and queries where responded to within a timely fashion. The end result was a successful claim, and I actually received substantially more than both I and Hayley expected. It is never a nice thing to make a claim against another person or company that you have a functioning relationship with, and Hayley helped me to overcome this discomfort and keep it purely on a profession basis. All in all I am more than happy with the outcome, and feel that it was the correct thing to do.

7 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Succesful outcome with the help of Thorneycroft Solicitors

I had an injury the month of june last year due to a hole/uneven pavement/manhole that caused me to have a fracture on my ankle. It took me 2 months to recover. I have been assesed by the injury claim department and was referred to the Thorneycroft Solicitors although process
was slow which is entirely understandable until and was introduced to william to process my claim from
start to finished. I
am very satisfied with the updates,time,
great effort , services and the successful outcome of my whole ordeal that william and the whole team of thorneycroft solicitors has provided Gladly
will refer them to anyone. Thank you again. Greatly appreciate all the help.

2 May 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Thornleycroft helped with a claim I…

Thornleycroft helped with a claim I made for a back injury at work..
All thou I didn't quite get what I hoped, but they fought all the way for me, and for that I extremely grateful.
Thanks to William....

30 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

I would highly recommend

when I approached Thorneycroft solicitors, regarding a works accident, I was looking for advice after a telephone conversation they informed myself that are willing to take my case on for damages pain and suffering mental health issues, the advice from the start was very professorial, my solicitor MR Pembleton worked with me with , he organised medical meetings, councillors reports all time sending emails informing myself of every update form the other side , and just checking up on myself , just over 2 years I had the best email ever the other had settled . I can't thank Thorneycroft solicitors enough I wasn't expecting anything when I first phoned, I just wanted some advice, they are very good at their job I WOULD HIGHLY Recommend ,I can't thank them enough Just give them a call

25 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Explained everything to me each time and kept me updated throughout the process. Couldn’t appreciate the help any more.

24 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great service

Great service, William is a credit to your company, kept me up to date and explained everything in layman's terms so I understood. Didn't have to chase him for updates or news, would highly recommend

15 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

Great service wanted a will drawing up…

Great service wanted a will drawing up seen straight away got it all sorted within 3weeks. Definitely recommend.

31 March 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

Rated 5 out of 5 stars

My compensation case was handled by…

My compensation case was handled by Stephen Southworth.Stephen was soo helpful ,kept me updated all through the way.
Where i had questions he always took his time to explain and clarify issues.
Thank you Stephen and all the team at Thorneycroft.
Highly recommend Thorneycroft to anyone who needs representation.

9 April 2025
Unprompted review
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Reply from Thorneycroft Solicitors

Thank you for taking the time to leave us a review, we really appreciate it.

If we can be of any further assistance please do not hesitate to contact us.
Regards Thorneycrofts

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