Hi I have visited the Ayr high street 3 shop this afternoon with an enquiry and as always the staff are very helpful with explanations and digital advice. Every day is a learning day with Greig and J... See more
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Had a great experience in 3 Ayr! Needed a cheap pay and go sim for my family visiting from America and the staff were super helpful and got us set up quickly
Company replied
very helpful staff, didn’t purchase anything but definitely will return when needed. shop floor was tidy and neat. their customer service was great, they helped me as soon as they could.
Company replied
Went in to update my sim plan, Greg gave me a breakdown of all the options and prices. Mentioned to him that since my daughter had been added to my account I couldn't get into my three app as it was n... See more
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Company details
About Three UK - 3Store Ayr
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
171 High Street, KA7 1QT, Ayr, North, United Kingdom
- 01292283241
4.8
Excellent
76 reviews
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Reply from Three UK - 3Store Ayr
Hi David, we're thrilled that our team delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. 😊- Three Social Media Team.
Reply from Three UK - 3Store Ayr
Hey Jean, that’s amazing to hear! Thanks for taking a moment to share your feedback with us 😊- Three Social Media Team.
Superb
Superb. Ordered phone online and store set it up for me no hassle
8 October 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hey Gary, we're delighted to hear that everything went smoothly and that our store team was able to make the transition to your new device quick and straightforward. Thank you for taking the time to let us know! 😊- Three Social Media Team
Staff amazingly helpful
Staff amazingly helpful, very welcoming. Great customer experience
23 September 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Thank you for your wonderful review, Ian! 🌟 We're delighted to know our team created a welcoming environment and made your experience exceptional. 🙌-Three Social Media Team
Went in to get help with my old phone…
Went in to get help with my old phone and walked out with a new one! Staff were very helpful and made sure my phone was all good and ready to go
22 September 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Aw. We're so glad our team showed you such a great support, Alexander! Big thanks from our side for this amazing review! 😇
Set up my phone and helped me move my…
Set up my phone and helped me move my number over. Everything is working great and I love the new phone! Definitely recommend this store.
18 September 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hi Wilma! Thank you so much for the fantastic review! We're thrilled to hear that our team got your new phone all set up and your number moved over smoothly. Enjoy your new device. 😇 - Three Social Media Team
Very good service i received in Ayr
Very good service i received in Ayr. Would recommend to anyone i know
13 September 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hey George, we're glad to hear you received such great support during your visit to our Ayr store. It's fantastic to know the service left such a positive impression and earned your recommendation. Thank you for the feedback. 😊💚
-Three Social Media team
Brilliant service in 3 store ayr
13 September 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Woohoo! 🎉 Amazing, Gregor! Great to know that Ayr was super helpful to you. Thank you so much for sharing the feedback! ☺️ - Three Social Media Team
I upgraded my contract a few updated weeks ago…
I upgraded my contract a few weeks ago and did a trade in. The trade in value was adjusted and we accepted the offer. But instead of the money being paid out the old device was returned. On following up I was told to book the phone in at the store.
However at the store they were not able to help me.
I was provided with a number but that did not work.
I. Am so frustrated and this has taken so much time and being sent all over the place.
I contacted the three support line and they could or would not assist me. They advised me to contact the recycle team again. Which I did and they were not helpful either.
I contacted the support team via Live chat again and they say to contact Ingram. I am hugely disappointed.
I had at least three lines with three for around 10 years. And after this I will move all my lines as soon as possible
29 August 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hi Hendri, we're sorry to hear about your experience. We can understand how frustrating it must be when you've already accepted the revised trade-in offer, only for the device to be returned and then be passed between different teams without a resolution.
As we're unable to access account details on this channel, we'd recommend reaching out to our Support Team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. Let them know you've already visited a store and followed the guidance provided. They'll be able to review the trade-in journey, check the status of the assessment, and help make sure your concerns are looked into further.
Great service
Great service. Got my phone delivered and set up in the shop and I'm loving it so much! Great service and made getting a new phone so easy.
25 August 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hi Janey, we truly appreciate your wonderful feedback; prompt device delivery, effortless in-store setup, and a smooth transition always make for a stellar mobile journey. — Three Social Media Team
Great service
Great service! Rachel helped us find a great deal and I love my new phone now that I have it. Thanks!
23 August 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Thanks for this fantastic review, Janey! We’re thrilled to hear Rachel provided excellent support and helped you get the best deal. - Three Social Media Team
Top service in Ayr 5star
25 August 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hello Jim, thank you for your kind review and for taking the time to share your experience. - Three Social Media Team
Came in for an upgrade as my phone was…
Came in for an upgrade as my phone was old and Rachel helped me, she was so informative and easy to talk to!
15 August 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Thank you, John! We're delighted to hear Rachel was able to help with your upgrade and that her kindness and professionalism stood out. 🥰- Three Social Media Team
Had a great experience in 3 Ayr
Had a great experience in 3 Ayr! Needed a cheap pay and go sim for my family visiting from America and the staff were super helpful and got us set up quickly
12 August 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Thank you for this brilliant 5⭐ review! Great to hear the Ayr store team helped you find the right Pay‑As‑You‑Go SIM and got everything set up quickly for your family.
– Three Social Media Team
Fantastic.
4 August 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hi Susan, thanks for the glowing 5⭐ love. We’re happy to know that you’ve received exceptional assistance and enjoyed a smooth, effortless experience.
— Three Social Media Team
Friendly staff who are very quick and…
Friendly staff who are very quick and efficient. Knowledgeable for all queries. Thank you Greg.
16 July 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Hi Connor, we’re pleased to hear Greg provided a positive experience with his knowledge and approach. It’s great to know your questions were handled with care. — Three Social Media Team
Rachel was just wonderful and was quick…
Rachel was just wonderful and was quick and efficient. Thank you x
10 July 2026
Unprompted review
Reply from Three UK - 3Store Ayr
This is fantastic, Ciara! 🎉 We're delighted that Rachel gave you such a great experience, and thank you for taking the time to share it with us. 😊⭐-Three Social Media Team
Super service in the Ayr store
10 July 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Thank you, Mandy! We're absolutely buzzing to hear about your fantastic visit to our Ayr store. Your kind words mean a lot. - Three Social Media Team
Reply from Three UK - 3Store Ayr
Hi Lionel. Thank you for taking the time to share your feedback. It is great to hear that you are happy with the service you received from us.— Three Social Media Team
Lovely staff and Rachel was very…
Lovely staff and Rachel was very helpful setting up my new phone
28 June 2026
Unprompted review
Reply from Three UK - 3Store Ayr
Wallace, it’s great to hear Rachel made setting up your new phone so straightforward. We’re glad the visit left you feeling supported.
– VodafoneThree Social Media Team
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