Visited in store Blackpool to upgrade phone , was sorted with half an hour well happy all my questions answered so easy to sort out
Company replied
Location
Switch locationUnit N21 Houndshill Shopping Centre, FY1 4HU Blackpool, North, GB
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See what reviewers are saying
Absolutely amazing service from Ahmed who helped us through all our queries and account / and our upgrades .. and Roxanna for changing everything over for us and polite professional service ! Both ar... See more
Company replied
The 2 people that dealt with my enquires were a pleasure to talk to.They knew their products & I came away having got a 1 new contract & a phone contract amended.It was a good experience which can be... See more
Company replied
Katie has been very helpful Served me with a smile and was very patient with my never ending questions She managed to answer all my questions and supported me in acquiring another tablet since I l... See more
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Company details
About Three UK - 3Store Blackpool
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit N21 Houndshill Shopping Centre, FY1 4HU, Blackpool, North, United Kingdom
- 01253623862
4.8
Excellent
81 reviews
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Roxana deserves an award!
Came to the Blackpool Three store seeking for help with my new phone after the upgrade Roxana went above and beyond and not only quickly helped me to resolve the problem but also gave me a few tips for usage. The best part she assured if I am aware that I am eligible for some freebies to claim and it was an amazing gesture. I am really love her approach and knowledge. THANK YOU SO MUCH!
30 January 2026
Unprompted review
Reply from Three UK - 3Store Blackpool
Piotr! It’s fantastic to hear that your visit to our Blackpool store turned into such a positive experience. Roxana clearly made an impact by resolving your issue swiftly, offering helpful guidance, and making sure you didn’t miss out on the extras available to you. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Afaq
The best store staff in uk
24 January 2026
Unprompted review
Reply from Three UK - 3Store Blackpool
Thank you, Krzysztof. We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
I have a good experience and roxana…
I have a good experience and roxana care me and answer all my questions, I really appreciate and bless you 🙏
22 January 2026
Unprompted review
Reply from Three UK - 3Store Blackpool
We’re so glad to hear you had such a positive experience, 🌟 Mo! Roxana truly shines in caring for our customers, and we thank you for your blessings! 🙏 -Kashish
Katarzyna was lovely
Katarzyna was lovely. She worked out a great deal for me and helped my move my photos to my new phone. Thank you so much.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Blackpool
Thanks for your 5 ⭐ review, Alyn, and it's lovely to hear that you enjoyed great customer service from Katarzyna. We're glad that your photos were maintained in your new device, and appreciate you taking the time to share this with us 🎊. -Michael
Great service and very helpful staff
14 January 2026
Unprompted review
Reply from Three UK - 3Store Blackpool
Thank you for the wonderful feedback, Janice 🌟 We’re thrilled to know our team made your experience smooth and enjoyable. Wishing you a fantastic day 😊 -Arvind
Maks was amazing, highly recommend
Maks was amazing; it was a quick process, and he was very helpful.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Blackpool
That’s brilliant to hear, John! 🎉 It’s great that Maks could get everything sorted so efficiently for you. We're sure they’ll be happy to read your appreciation for making the process easy. -Kishan
Jake was extremely helpful and polite
Jake was extremely helpful and polite. He got my new phone set up and ready to go. A credit to your Blackpool store.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Blackpool
Hey Susan! We are delighted to hear that Jake was able to make your experience fabulous. Thank you for taking the time to leave an incredible 5 ⭐ review! We hope to see you soon. -Manavata
Reply from Three UK - 3Store Blackpool
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Excellent customer service and friendly…
Excellent customer service and friendly staff
14 December 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Hello Morris, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Helpful staff and a excellent all round…
Helpful staff and a excellent all round experience. Many thanks!
9 December 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
That's terrific, Neil :) Thanks for the 5 star review -Scott
Helpful and friendly staff
Helpful and friendly staff. We came in to get a phone for our 10 year old daughter. Staff were really I for. Aove and advised on how to maintain safety for hour daughter. Explained pricing and contract well. Very funny and personable.
4 December 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
This is what we like to hear, Mr Derbyshire. Thanks for the 5⭐ review! Great work team 🎉 -Jade
Roxana was extremely helpful
Roxana was extremely helpful, nothing was any problem and she helped me set up my new phone and allowed me to stay in the store until everything was sorted. I couldn’t be more grateful
22 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Hi.
Thanks! Your review is really appreciated. -Pete
Maks was really helpful and…
Maks was really helpful and professional, give me all advice and explain the situation. Very polite ,amazing customer service.
21 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Fast, friendly
Katarzyna was very friendly, yet professional. Best service ever, highly recommended.
17 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
That's wonderful, Alexandra. We're pleased Katarzyna gave you the great service you deserve :) -Scott
Hiya and Maks helped me today and were…
Hiya and Maks helped me today and were professional polite pleasant rxplai.ed everything fully and couldn't have been better .
14 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
We're thrilled that Hiya and Maks gave you all the details in a pleasant manner and you enjoyed your conversation :) Thank you for 5 stars -Scott
great service can't fault anything
13 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Thanks for your feedback, Sandra, and it's lovely to hear that you enjoyed great service. We appreciate you taking the time to share this with us. -Michael
The Blackpool store was so helpful to…
The Blackpool store was so helpful to change my esim to a normal SIM I am very happy with the service from the store.
4 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Thanks for this amazing 5⭐ review, David. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Very easy and quick new SIM on my…
Very easy and quick new SIM on my phone. Thanks to Maks.
1 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Roxanne was really great
Roxanne was really great! Took her time explaining and helped me to get set up on the new phone. Thank you.
Great customer experience.
1 November 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
3 ignoring fact told shud not hav…
3 ignoring fact told shud not hav threatened after told in shop wud be charged £400 to cancel contract phone after 4 yrs paying £25 to £35 mth direct debit. Havin phoned C.S. 5 times told LAURA in 3 shop wrong shudnt hav threatened cost 400 but had taken £25 and £35 nxtday then £35 mnth later hav asked in letters posted for refund /return bag....not received. Told to go in shop .Not iwarned. Futher letters phone calls still nothing. A refurbished phone given is unwanted WHY WONT 3 TAKE IT BACK and REFUND MY MONEY ...FROM DISATISFIED OLD CUSTOMER
9 August 2025
Unprompted review
Reply from Three UK - 3Store Blackpool
Hello there.
We are sad to hear about your experience. It sounds like it's been a frustrating time.
Generally we don't use the return bags by default any more. We usually send an email with a label for arranging the return, but it sounds like that hasn't been done. That might be something worth requesting from the team if you still need it.
We hope you do get the issue resolved soon. Thank you for taking the time to share your feedback with us, we can use feedback to improve our services and communication. -Pete
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