Called in to collect my iPhone 17 pro max from my online upgrade and was greeted by two lovely staff members who dealt with my order promptly and with friendly smiles I asked Shannon about cases an... See more
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Very welcoming staff. Attended to by Farjana who has been very amazing. She gave me all the information I needed and even helped me get a much better deal. I will always go in store - Bolton.
Company replied
I would just like to say as a regular customer of three and with being with them over several years the customer service has been brilliant and especially one member of staff called Shannon I came t... See more
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The customer service
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Company details
About Three UK - 3Store Bolton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
65 Deansgate, BL1 1HQ, Bolton, North, United Kingdom
- 01204386959
4.9
Excellent
178 reviews
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Respectful, and friendly went through the documents and explained all aspects.
Been explained all the aspects of the deal, he was very respectful
21 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Khaled, thanks for your review. We’re really glad to hear the team supported you in such a clear and considerate way. We appreciate you taking the time to share your feedback 🌟
-Three Social Media Team.
Very welcoming and Knowledgeable Staff
Very welcoming staff. Attended to by Farjana who has been very amazing. She gave me all the information I needed and even helped me get a much better deal. I will always go in store - Bolton.
10 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Rose, it’s fantastic to hear that Farjana at our Bolton store was able to give you all the support you needed and help you secure an even better deal. We truly appreciate you taking the time to share this feedback. 😊
-Three Social Media Team.
Sam Was very helpful and sorted me out…
Sam Was very helpful and sorted me out with an unlimited sim deal within 5 mins. Thank you
10 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Zoy, we’re glad Sam made the process smooth for you. Thank you for the 5 ⭐ review. - Three Social Media Team
Paul took his time to explain and show…
Paul took his time to explain and show us how to work the phone. Great service
9 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Fred, thank you for your feedback. We’re really pleased to hear Paul took the time to walk you through everything and make sure you felt confident using your new phone. We appreciate your kind words.
– Three Social Media Team
Shannn went above and beyond and gave…
Shannn went above and beyond and gave excellent service and solved a difficult problem I shall certainly seek her services when I am ready to upgrade my phone she has a very friendly personality
7 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Christine, thanks for sharing your feedback. We’re delighted to hear how Shannon took the time to find the right solution and made your experience such a positive one. It’s wonderful to know the support you received has given you the confidence to return when you're ready for your next phone upgrade — Three Social Media Team
Called in to collect my iPhone 17 pro max
Called in to collect my iPhone 17 pro max from my online upgrade and was greeted by two lovely staff members who dealt with my order promptly and with friendly smiles
I asked Shannon about cases and screen protectors and she showed me a good range of options. I asked if she did fitting service as I’m useless at putting them on as I always gets loads of bubbles on them, she said they don’t normally offer the service but as I asked nicely she would do it for me
She fitted them quickly and very professionally I gave her a 10/10 review and thanked her and left.
I heartily recommend this branch of three 3 to anyone who is thinking of buying or upgrading their phones
6 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Mark, thanks for sharing your iPhone 17 Pro Max upgrade journey with us. We’re pleased to hear how Shannon took the time to guide you through your options and support you with getting your new device ready. It’s great to know the experience left you feeling confident and happy to recommend us — Three Social Media Team
Great customer service Shannon and the three staff
I would just like to say as a regular customer of three and with being with them over several years the customer service has been brilliant and especially one member of staff called Shannon I came to see her about 2 problems that I was having with my internet on my broadband and she was great with another query that I had as well and each time she gave me great valuable advice on what to do and everything was solved thank you Shannon and carry on with the great service your providing.
Kind regards,
Steven Bardsley.
6 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Steve, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Shannon. We truly appreciate your feedback. – Three Social Media Team
Sales person was very helpful and…
Sales person was very helpful and knowledgeable faz
3 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Neil, thank you for sharing your experience. We’re delighted to hear our team member offered outstanding support.-Three Social Media Team
Fantastic customer service from…
Fantastic customer service from Farjana, explained everything and nothing forced upon me. Highly recommended.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Chantelle, thanks for the fantastic 5⭐ review. We’re delighted that Farjana provided such a smooth and helpful experience.Your recommendation means a lot to us.
I was served by farjana who explained…
I was served by farjana who explained everything to me perfectly, and gave me the best advise, she was extremely efficient and friendly
29 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Thank you for the 5⭐ review, Ann! We truly appreciate you sharing your experience. It’s wonderful to hear that Farjana provided you with outstanding care. – Three Social Media Team
Sam was lovely really helpful
Sam was lovely really helpful, knowledgeable and quick
24 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Hannah, we’re really glad Sam gave you such great support and made your visit a positive one. Thanks for taking the time to share your experience.
-Three Social Media Team.
Farjana was very patient and explained…
Farjana was very patient and explained everything very well.
22 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Elizabeth, it's great to know Farjana took the time to walk you through everything. - Three Social Media Team
Farjana was very helpful and explained…
Farjana was very helpful and explained everything to us and give us advice on different options
22 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Ian, we’re really pleased to hear Farjana offered clear guidance and helped you explore the options available. Thank you for sharing your feedback. 😊
-Three Social Media Team.
Served by Farjana and received…
Served by Farjana and received excellent service. She is knowledgeable, pleasant and professional. Keep up the great service!!!
22 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Yay, Thando! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Farjana is truly awesome for making it happen! 😎 — Three Social Media Team
Was so nice service from sarjana she’s…
Was so nice service from sarjana she’s very lovely and very polite
Thank for for the great service today
20 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
That’s superb! It’s wonderful to know this has been your experience with Sarjana. Thanks for sharing it with us! 🌟 – Three Social Media Team
Sam is nice and has a good customer…
Sam is nice and has a good customer service. I will like to visit 3network Bolton again. I give him 5 star
17 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi, Bukky! We’re so happy to hear about your excellent experience at our Bolton branch. It’s wonderful to know that Sam provided such helpful care during your visit. We’re already looking forward to welcoming you back to the store next time. 🥰-Three Social Media Team
Very thorough and answered all.my…
Very thorough and answered all.my questions faz
17 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Jayze, thanks for sharing your feedback. We’re pleased to hear Faz took the time to understand your questions and make your experience a positive one. — Three Social Media Team
Upgrade iPhone issue
I upgraded my phone in the 3 store in Bolton deansgate last week and previously left a review as I had a great expert experience (Shannon sorted my upgrade).
I just wanted to write a follow up review as well as I had an issue with my quote a week later for my traded in device I sent back.
I went to the store so this could be sorted and the staff went above and beyond to sort out the issue.
Brendan in particular handled the issue I had quickly and his manager and the other members of staff at the store were great! (The issue I had was not because of the staff in store).
I seem to have issues when contacting 3 via telephone however in store I never have any issues which is why I make a point of visiting them in person.
Can’t fault the service I always receive in store and they all seem to have a great working relationship between them as well which is so lovely to see.
Fantastic experience and I will be visiting the store for my next upgrade in a few years! Please pass this on as I really think this whole team is fantastic!
16 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Chelsea, thanks for the glowing 5⭐ review. We’re glad to hear Shannon, Brendan and the team at our Bolton Deansgate store provided outstanding support during your last upgrade and again during your recent visit, ensuring your trade in issue was resolved quickly. Your confidence in our in store service means a lot, and we’re delighted you’ll return for future upgrades.
_Three Social Media team
I have had software problems
I have had software problems.
Beyond me,but farjana helped me and solved the many problems.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Arthur, thank you so much for the brilliant 5⭐ review! We’re delighted to hear that Farjana was able to guide you through the issues you were facing and get everything running smoothly again. Three Social Media Team
Excellent customer service by Farjana
Excellent customer service by Farjana. Fantastic 👍 👍
15 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
dewale, we appreciate you sharing this. Wonderful to hear Farjana offered such strong support and left you feeling happy with the service.
— Three Social Media Team
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