Lovely Ross helped myself with ordering new iPhone pro max in Burgundy very helpful and explained well also very friendly has been here at 3 for years always try to have him help
Company replied
Location
Switch locationUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... See more
Company replied
Really polite, helpful member of staff. Listened carefully to what I needed and was considerate as well as so helpful. Thank you x
Company replied
Drew was amazing, helped us save money on our devices and we walked out with a tablet for less than what we were originally paying! Excellent service!
Company replied
Company details
About Three UK - 3Store Bou'm'th (Castlepoint)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, United Kingdom
- 01202527387
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really polite
Really polite, helpful member of staff. Listened carefully to what I needed and was considerate as well as so helpful. Thank you x
27 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey there, we're glad to hear our team took the time to understand what you were looking for and provided the support you needed. Thank you for the feedback. 😊💚
-Three Social media Team.
Ross is a great member of staff
Ross is a great member of staff, good shop good location and a nice chill atmosphere
26 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Oh wow, Matthew! Thank you for sharing your thoughts. We’re so glad Ross could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
My experience was more than good
My experience was more than good, Drew helped me a lot to find the best deal for me.
26 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for the wonderful review, Angela! ✨ We are so glad to hear you had a great experience with Drew, and that he assisted you in securing a fantastic deal. – Three Social Media Team
I went to the store on castle point and…
I went to the store on castle point and Drew the assistant Manager was simply fantastic.
26 August 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s wonderful to hear, Jose! A big shoutout to Drew at our Castle Point branch for providing such outstanding support. Thank you for taking the time to share your feedback with us. 🙌 — Three Social Media Team
Super competent and helpful customer…
Super competent and helpful customer service from all the guys at Three store Castle Point Centre Bournemouth, particurlarly Ross.
22 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
What a lovely review, Vitali. We're so pleased Ross and the team provided such capable and helpful support. Your recognition means a lot.
Three Social Media Team
Ross was great with service and took…
Ross was great with service and took time to ensure I got the best deal. Really impressed and felt valued as a customer
21 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Fantastic stuff, Mark! We're so glad to hear that Ross was excellent support for you. Thank you for taking the time to leave this 5-star review. ☺️
Ross was very helpful in upgrading my…
Ross was very helpful in upgrading my contract, friendly as always.
21 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for the awesome review, Tracey! We're really glad to hear that Ross made your upgrade experience simple and stress-free. Enjoy your new plan, and thank you for choosing us. 😊- Three Social Media Team
Excellent service from Ross
Excellent service from Ross, great communication and advice on current products and phone plans, will stay with three
Mr M
21 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Matt, you've just made our day. It's wonderful to hear Ross provided clear guidance on the latest products and phone plans, giving you the confidence to stay with Three. Thanks for sharing such fantastic feedback.
Three Social Media Team
The assistant manager Drew was amazing explain everything 👌
The assistant manager Drew was amazing!
19 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Miguel, thank you for your review. We're pleased to hear Drew took the time to make everything clear and ensured you felt informed throughout your visit.— Three Social Media Team
Drew was amazing
Drew was amazing, helped us save money on our devices and we walked out with a tablet for less than what we were originally paying! Excellent service!
19 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Sofia, thank you for the fantastic feedback. We’re thrilled to hear that Drew provided exceptional support and helped you secure a tablet at a better cost, creating a smooth and hassle free experience for you.
-Three Social Media Team
Ross in bournemouth was very helpful…
Ross in bournemouth was very helpful amd knowledgable. Rare in a phone shop these days
18 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Jeremy! We're delighted Ross provided outstanding support. Thanks so much for your fantastic 5⭐ review! - Three Social Media Team
Abu (great service )
Abu was a very friendly and knowledgeable young man. Thank you for all your help in my new iPhone 18
17 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s brilliant, Emma! We’re really glad to hear that Abu helped you find the right plan and made the experience simple and straightforward. Thank you for taking the time to leave this fantastic 5⭐ review! 😊- Three Social Media Team
Honestly really kind and helpful today
Honestly really kind and helpful today! I am really happy with Ross service
14 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Julio, thanks for the amazing review. We are happy to hear that Ross provided reliable assistance throughout and created a seamless experience for you.
– Three Social Media Team
Ross is full of valuable information…
Ross is full of valuable information and always meets our needs in store 😁
12 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That's impressive, Mands! We’re overjoyed to hear that Ross made your experience fabulous. Thank you so much for sharing the feedback! ☺️ - Three Social Media Team
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Jo, thank you for the fantastic 5⭐ review! We're delighted to hear that Ross was able to get everything sorted smoothly and successfully restore your old number.-Three Social Media Team
Lovely Ross helped myself with ordering…
Lovely Ross helped myself with ordering new iPhone pro max in Burgundy very helpful and explained well also very friendly has been here at 3 for years always try to have him help
12 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Donna, we're thrilled to hear that Ross provided such a friendly and helpful experience while getting your new iPhone Pro Max sorted. Enjoy your new phone, and we look forward to seeing you in-store again next time! 😇 - Three Social Media Team
My granddaughter managed to
My granddaughter managed to
Lock her SIM and after fruitless searching on line I visited the 3 store at castle point in Bournemouth. I was greeted by Abu who was extremely helpful and within 10 minutes had got the SIM unlocked and helped set a new PIN. Great service, thank you.
6 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi, thanks for sharing your experience. We're pleased to hear Abu at our Castlepoint Bournemouth store was able to get everything sorted quickly and make the process straightforward for your granddaughter.— Three Social Media Team
Had an amazing experience at 3 mobile…
Had an amazing experience at 3 mobile Castepoint branc in Bournemouth! Ross made updating my contacts a completely smooth and stress-free process. The customer service was top-notch, and I highly recommend this store for their excellent mobile expertise!
4 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Renat, thank you for the fantastic 5⭐ review! 🌟 We're delighted to hear that Ross provided such outstanding support and made everything quick and hassle-free for you at our Castlepoint store. Thank you for your recommendation and for choosing us! 😊💚-Three Social Media Team
We had to visit the Castlepoint store
We had to visit the Castlepoint store, because I couldn't get anything solved on the online chat. Luckily a guy named Ross sorted our problem out. He was very friendly and helpful.
4 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Timea, you've just made our day ✨ We're so pleased Ross from Castlepoint store could step in, get the issue sorted and provide the friendly support you were looking for. Thanks for sharing such lovely feedback 💙
Three Social Media Team
Ross was a fantastic help
Ross was a fantastic help, very knowledgeable and talked me through everything.
3 September 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for your kind words, Donna! We’re thrilled to hear that Ross made such a strong impression. 🌟 — Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.