I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience th... See more
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Went into store this afternoon as I had just had my phone stolen by pickpockets. Stacy helped me transfer my number over to a new SIM card and also set up a new handset contract for me as my old plan... See more
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Hao is superstar!!! I have been with Three customers for years and always get good services. However Hao is absolutely on different level of excellent customer service. She made the transaction so... See more
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Stacy in the Cambridge store was outstanding. She really went above and beyond in helping deal with a very confusing and irritating problem with my contract I’ve had over several years. She gave a mil... See more
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Company details
About Three UK - 3Store Cambridge (Grd Arcade)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
16 Grand Arcade, CB2 3BJ, Cambridge, Midlands, United Kingdom
- 01223305681
4.9
Excellent
154 reviews
Asks customers to review
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Marc did a perfect job with my phone…
Marc did a perfect job with my phone plan, it was so simple and broken down very easily. I couldn't have asked for better service.
22 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Connor, we're so glad to hear Marc made your device plan easy to understand and provided support that exceeded your expectations. Thank you for the review. ✨ — Three Social Media Team
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for sharing this, Anita. We’re glad Marc offered great support and made your experience easier.
— Three Social Media Team
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Peter, thanks for this fantastic 5⭐ review! We’re delighted that Stacy provided outstanding support.-Three Social Media Team
It was all straightforward
It was all straightforward . Gui was amazing in sorting this out for us.
17 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Marcelo, we’re so happy to know that Gui was able to help you. Thank you for sharing your 5⭐ review! – Three Social Media Team
I was served by Stacy
I was served by Stacy, and I must say she was extremely efficient, helpful, and had excellent people skills. She arranged my new contract within just 10 minutes, which was a much better experience than the last time I visited a Three store.
Stacy did not ask me to write this review. I told her myself that I wanted to leave feedback because I was genuinely impressed with the excellent service she provided. She is a real credit to the team.
18 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Kuldeep, thank you for taking the time to share your experience. It is fantastic to know that Stacy was so prompt and provided such brilliant support to get your new contract completed so smoothly.— Three Social Media Team
Outstanding customer service at Three
The customer service at Three was outstanding and Shihab worked so hard and acted so professional in helping to resolve an issue that was having.
17 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for sharing your experience, Kanjikan. It’s fantastic to hear how efficiently Shihab handled everything for you. ✨ – Three Social Media Team
Very helpful!
14 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi there, thanks for the great feedback ✨ We’re glad our team could support you. – Three Social Media Team
Thank you harmony 😁
12 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks a ton for your review, Aurelien! 🎉 Harmony really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
shihab was very helpful indeed
10 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Kate, we’re so glad you’re happy with our service from Shihab, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Stacy attended to me in a great way
Stacy attended to me in a great way, explained everything was very patient and willing to help with how to operate my new tablet. It was a pleasant service and really appreciate it.
6 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Oh wow, Natasha! Thank you for sharing your thoughts about Stacy. We’re so glad she could guide you along the way with your new tablet, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Hao helped me today to buy my new…
Hao helped me today to buy my new phone, the was brilliant. Very efficient and answered all my question amazing customer service, give the girl a raise !!!!
2 August 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey, Samantha! Thank you so much for celebrating your experience with us. We're absolutely thrilled to hear that Hao provided such brilliant and efficient support while helping you purchase your new phone. 🥰 Three Social Media Team
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hello Julie, we’re glad Gui provided great service. Thank you for sharing your experience. - Three Social Media Team
Stacy has been phenomenal I came in…
Stacy has been phenomenal I came in expecting to spend exorbitant prices and came out wondering why more shop representatives aren’t as easy to speak to as her she gave me a WiFi plan data and a rollover pay system where I could make it come out of bank automatically
31 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi, Nath. It's absolutely thrilling to hear that Stacy completely transformed your visit and saved you money. She excels at making setups like your new Wi-Fi and automatic bill payments completely effortless. Thank you for sharing this brilliant feedback! 😇 -Three Social Media Team
Gui helped me get the best deal for…
Gui helped me get the best deal for tablet. He is so friendly and professional. Highly recommend!
30 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hey Hao, we’re so happy to hear that Gui was able to help you. Thank you for sharing your 5⭐ review! – Three Social Media Team
Very friendly and helpful staff
Very friendly and helpful staff.
Guilherme was really helpful and friendly.
I’ll come back here next time.
Best Three shop ever !
28 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Maria, we’re really pleased your visit was handled with such care and that Guilherme’s support made everything smooth for you. Thank you for taking the time to share this.
– Three Social Media Team
Shihab was well informed.
Shihab was well informed and guided us with the phone transfer.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Love this, Morrison 💫 We’re pleased Shihab’s expert guidance made your phone transfer feel seamless 🌼
- Three Social Media Team
Shihab was helpful
Shihab was helpful and guided us with the data transfer. Also went through the new phone
25 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Hi Karen, We are glad to hear that Shihab looked after you so well and made the data transfer process smooth and easy. It is great to know that taking the time to go through your new device was so helpful for you.— Three Social Media Team
Ask for Mark 😁
Mark was very helpful and knowledgeable. It was a great experience thanks to Mark.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Your shout‑out is WOW 🎯 Rosi. We’re overjoyed Mark’s expert guidance made such a positive experience, and the fact you’d recommend him says it all 🌟
- Three Social Media Team
New phone
Gui was fantastic today helped my mum to upgrade her phone. Explaining everything so we knew 100% what she was getting and cost. Helped pick a phone to suit her needs.
Much appreciated thank you
21 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thanks for sharing your feedback, Hannah. We’re delighted to hear your mum had such a positive experience and that Gui provided clear guidance throughout her upgrade. We appreciate you taking the time to let us know.
– Three Social Media Team
Stacy was extremely kind
Stacy was extremely kind, helpful and supportive. Very good. Manager Jake also terrific.
19 July 2026
Unprompted review
Reply from Three UK - 3Store Cambridge (Grd Arcade)
Thank you for your wonderful review, Simone! 🌟 We’re happy to know that Stacy created a welcoming environment, and that Jake, the manager, made your experience exceptional. 🙌 – Three Social Media Team
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