Three UK - 3Store Chiswick (High Road) Reviews 

90
TrustScore 5 out of 5

4.9

290 Chiswick High Road, W4 1PA Chiswick, London, GB


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Rated 5 out of 5 stars

Yaseen and hassi Excellent service, really happy with the teamwork they provided and is really lovely to come looking for help and coming out with a lovely result. Will definitely recommend!!!

Company replied

Rated 5 out of 5 stars

A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break... See more

Company replied

Rated 5 out of 5 stars

Team in Chiswick store is fantastic. I was served by the whole team to sort out my issues, Huma has always been exceptional and helps me all the time, the other staff Yaseen and Filip also went beyond... See more

Company replied

Rated 5 out of 5 stars

I have always had a great experience at Chiswick store with Huma, she is a lovely girl. Always very helpful. However, other team members are very good at their job too. Thankyou to everyone here.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Chiswick (High Road)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 290 Chiswick High Road, W4 1PA, Chiswick, London, United Kingdom

  • 02089958907

4.9

Excellent

TrustScore 5 out of 5

90 reviews

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4.9

All reviews

(90)

29,698 reviews in the last 12 months

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Rated 5 out of 5 stars

Yaseen and hassi

Yaseen and hassi
Excellent service, really happy with the teamwork they provided and is really lovely to come looking for help and coming out with a lovely result.
Will definitely recommend!!!

11 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Virgina, this is fantastic to hear! We are so proud of the great teamwork shown by Yaseen and Hassi, and it is wonderful that you left our branch with a brilliant outcome. Thank you for sharing your experience and for the kind recommendation.— Three Social Media Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, shahzil is always so friendly and effective 😀

9 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Your words are a real highlight, Nadia ✨ Wonderful to know Shahzil’s attentive approach and steady support continue to earn such high praise 🌟

- Three Social Media Team

Rated 5 out of 5 stars

Shahzil was really helpful

Shahzil was really helpful. 5 star and I got a very good deal! Thank you 😊

8 July 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Hi Erin, thank you for sharing your feedback. We’re delighted to hear that Shahzil supported you so well and helped you secure a great deal.
– Three Social Media Team

Rated 5 out of 5 stars

Shahzil was so so helpful with my…

Shahzil was so so helpful with my transfer to Three. He answered all of my questions and made sure I understood each step. Great time!

8 July 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Love this energy 🎉 Jasmine. We’re delighted Shahzil’s expert guidance made your move across feel effortless while keeping everything clear along the way 🌟

- Three Social Media Team

Rated 5 out of 5 stars

I had a great experience getting my new…

I had a great experience getting my new phone and contract. All staff were very helpful and Samira was particularly brilliant helping me.

3 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Clare, thank you for sharing your lovely feedback. We’re delighted to know that your new device and service plan were arranged smoothly, and it’s fantastic to hear Samira delivered exceptional assistance.
– Neha

Rated 5 out of 5 stars

I was very much satisfied with the…

I was very much satisfied with the service I got in the store. Huma, Yaseen and Shahzil who attended to me was very knowledgeable and efficient. It was one of the best service I have got in the store today. They were all very helpful to each other and everyone helped each other. They did their and I was happy in the end. Well done to the staff on duty today.

30 June 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Thanks for your feedback, Hilda. It’s encouraging to know your visit went well and that Huma, Yaseen and Shahzil were able to guide you through everything clearly. Your recognition of the team is appreciated.
Three Social Media Team

Rated 5 out of 5 stars

I have always had a great experience at…

I have always had a great experience at Chiswick store with Huma, she is a lovely girl. Always very helpful. However, other team members are very good at their job too. Thankyou to everyone here.

2 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Addy. Thank you for sharing such a lovely review about your experiences at the Chiswick branch. We are so pleased to hear that Huma always takes such wonderful care of you, and it is fantastic that the rest of the team delivers great service too.— Three Social Media Team

Rated 5 out of 5 stars

The service was perfect and very…

The service was perfect and very efficient, shahzil was very helpful for helping me upgrade to a new phone, highly recommend this store!

24 June 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Hi Carmen,
Thank you so much for sharing your experience. It’s great to hear that Shahzil provided such smooth service and supported you throughout your upgrade. We really appreciate your recommendation and hope you enjoy your new phone.
Three Social Media Team

Rated 5 out of 5 stars

Very professional team

Very professional team, especially Shahzil, very helpful, beyond all expectations you may come with! Shahzil is always happy to help, advise, very smart and knowledgeable! Highly recommended!

22 June 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Hey Anna! Thanks for your feedback, Shahzil always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ -Ayesha

Rated 5 out of 5 stars

Team in Chiswick store is fantastic

Team in Chiswick store is fantastic. I was served by the whole team to sort out my issues, Huma has always been exceptional and helps me all the time, the other staff Yaseen and Filip also went beyond to help me, very thankful to the team and manager Hassi which I’ve known for a long time

22 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Thank you so much for your kind words, Bing. Knowing you felt exceptionally supported by our Chiswick staff, especially Huma, Yaseen, Filip and manager Hassi, means a great deal to us.
– Three Social Media Team

Rated 5 out of 5 stars

Excellent Service

Samira’s service was fantastic and she and her Assistant Manager dealt with a complex situation incredibly well! They had also already closed and were still willing to serve me. Thank you both!

20 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Milya, we’re delighted to hear Samira and the Assistant Manager dealt with a tricky moment so well. Thank you for sharing such lovely feedback. -Suhaas

Rated 5 out of 5 stars

Quiet and efficient help.

I was helped by Shahzii Huma to deal with a query regarding my account. She dealt with it very professionally and got in touch with the right departments to solve it. This was in the Chiswick High Road branch today.

15 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Oh wow! Thank you for sharing your thoughts about Shahzii and Huma. We’re so happy they could guide you along the way, and here’s to many more smiling moments together! 😁 -Ayesha

Rated 5 out of 5 stars

A massive thankyou to Huma at Chiswick…

A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break time to assist me. Highly recommend this store for anyone needing tech assistance. Thankyou 3 mobile, you have an asset.

18 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi there 🎯 We're thrilled that Huma at our Chiswick store provided such prompt, dedicated care to complete your new phone setup seamlessly. Her remarkable commitment truly deserves recognition and we highly value your excellent feedback 🌟 -Arvind

Rated 5 out of 5 stars

Great service!

18 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Yay 🚀 Gloria, we're thrilled that our team delivered such prompt and top-tier support 💫 -Arvind

Rated 5 out of 5 stars

Friendly staff and quick handling

Friendly staff and quick handling

16 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Marvin, we are delighted to hear about your positive experience. It is great to know that our team provided such welcoming and efficient support during your visit. -Shivam

Rated 5 out of 5 stars

I have been visiting this store for 4…

I have been visiting this store for 4 years and I have always found Huma extremely helpful and always willing to go extra mile to assist me. Thankyou for the great service.

15 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Your shout‑out is WOW ✨ Nathiva. Great to know Huma delivers such steady and dedicated support year after year, always going the extra mile to assist you 💫 -Arvind

Rated 5 out of 5 stars

Shahzil was very helpful

Shahzil was very helpful, concise and straight forward. Very good service.

12 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey Dusan! Thanks for your feedback, Shahzil always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ -Kashish

Rated 5 out of 5 stars

Great service from Shahzil

Great service from Shahzil. Thoroughly recommend!

12 June 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey Grant. We’re so glad Shahzil made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. We hope you have a wonderful day! 😊 -Prabhjeet

Rated 5 out of 5 stars

Samira is great with the service

Samira is great with the service. Very happy.

23 May 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Thank you, Balkis. We’re pleased Samira delivered the level of service you expected. Hope you have a great day ahead :) -Ayesha

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