Three UK - 3Store Chiswick (High Road) Reviews 

105
TrustScore 5 out of 5

4.9

290 Chiswick High Road, W4 1PA Chiswick, London, GB


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Rated 5 out of 5 stars

Today I walk in three in Chiswick High Rd as I had some issues with my phone. Shahzil vey kindly asked me what could he help me with, I explained him than I had a virus on my phone. He deleted all th... See more

Company replied

Rated 5 out of 5 stars

A very very happy customer. I received an incredibly great service from Huma and Yaseen. They both were extremely helpful, patient and professional. As I am 80 years old, setting up a new phone and t... See more

Company replied

Rated 5 out of 5 stars

A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break... See more

Company replied

Rated 5 out of 5 stars

I cannot thank the staff at 3 store Chiswick specially Shahzil and the store manager for their help in sorting out our sim and phone issues after my son’s phone got stolen. They went above and beyond... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Chiswick (High Road)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 290 Chiswick High Road, W4 1PA, Chiswick, London, United Kingdom

  • 02089958907

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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4.9

All reviews

(105)

32,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service

Today I walk in three in Chiswick High Rd as I had some issues with my phone. Shahzil vey kindly asked me what could he help me with, I explained him than I had a virus on my phone. He deleted all the bad apps, he took his time, he was very kind, paccient and extremely professional. I can highly recommend him if you have any difficulties or issues with your phone.
Thank you so much Shahzil.

3 September 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Yolanda! ✨ Thank you for this amazing shout-out to Shahzil, it really means a lot to him.He was happy to take his time, delete those bad apps, and get you sorted out! 😎 — Three Social Media Team

Rated 5 out of 5 stars

Huma was the best she helped me so much…

Huma was the best she helped me so much i really appreciate her .

2 September 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Woohoo 🎉 Ahmed, your words light up our day. We're delighted Huma was able to help and make such a positive difference for you 💙
Three Social Media Team

Rated 5 out of 5 stars

Fantastic knowledge

Fantastic knowledge, swift and progessional and services!

2 September 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey there, we’re so glad you’re happy with our service, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team

Rated 5 out of 5 stars

Patient and helpful

Shahzil gave us incredible service and helps us with all our queries ! Very helpful and patient

2 September 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Shanel! Reviews like yours are the absolute best reward for our team. 🎉 It's wonderful to know that Shahzil took such fantastic care of you. 🌟— Three Social Media Team

Rated 5 out of 5 stars

Great service

Thanks a lot to Shahzil for your advice and make me happy 😊

2 September 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

That's Impressive, Konstantinas! 🎊 It's great to hear Shahzil provided the support you needed and made sure everything was taken care of during your visit. ☺️ - Three Social Media Team

Rated 5 out of 5 stars

Happy!

Very happy with the service, shahzil helped me have money!

2 September 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Konstantinas, we’re pleased Shahzil was able to assist you and make the process easier. Thank you for taking the time to leave such an amazing 5 ⭐ review! - Three Social Media Team

Rated 5 out of 5 stars

Great service recieved by the team in…

Great service recieved by the team in Chiswick as always. Hassi and Huma always really helpful.

1 September 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey Nabil, we're glad to hear Hassi and Huma have continued to provide such a positive experience whenever you've visited our Chiswick store. It's great to know their support has made such a strong impression. Thank you for the feedback. 😊💚
-Three Social Media Team.

Rated 5 out of 5 stars

A very very happy customer

A very very happy customer. I received an incredibly great service from Huma and Yaseen. They both were extremely helpful, patient and professional. As I am 80 years old, setting up a new phone and transferring all my data felt quite daunting. Huma and Yaseen took the time to guide me through everything, helped transfer my data and made sure that everything I needed was properly set up on my new phone.
Truly grateful for their kindness and excellent customer service. Huma made the whole experience easy and stressful free. A true credit to the company Three as I have had some not pleasant experience in other Three stores, she truly went all out to assist me. Thank you Three, it's pleasure doing business with you.

24 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey there, that’s brilliant 😊 We’re pleased to know Huma and Yaseen delivered such positive and supportive service. Thanks so much for sharing your experience. - Three Social Media Team

Rated 5 out of 5 stars

Filip was very helpful and supportive…

Filip was very helpful and supportive and I valued his guidance greatly. Thank you!

19 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey Andrew, we're glad to hear Filip made your experience such a positive one. Thank you for the feedback.
-Three Social Media Team.

Rated 5 out of 5 stars

Well served best customer service nice…

Well served best customer service nice guy to speak to easy to understand over all helpful
Shahzil

13 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Clement, we’re glad to hear your interaction with Shahzil went smoothly. His approach clearly made everything straightforward and comfortable for you.
Three Social Media Team

Rated 5 out of 5 stars

Shahzil was very knowledgeable

Shahzil was very knowledgeable

13 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey Susan, we’re delighted to hear that Shahzil made your experience such a positive one. Thank you for the feedback! 😊
-Three Social Media Team.

Rated 5 out of 5 stars

Very nice service

Very nice service. I’m so happy. Is the best Team Mr. Filip and Mr. Shahzil.

12 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Kamil! We're delighted that Mr. Filip and Mr. Shahzil provided outstanding support. Thanks so much for your fantastic 5⭐ review! – Three Social Media Team

Rated 5 out of 5 stars

Very nice staff very quick and…

Very nice staff very quick and efficient swas a great experience thanks shahzil

11 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Thank you so much for sharing your experience, Hamza. 🌟 We’re delighted that our team welcomed you warmly and that Shahzil was able to provide guidance and care throughout.
– Three Social Media Team

Rated 5 out of 5 stars

I cannot thank the staff at 3 store…

I cannot thank the staff at 3 store Chiswick specially Shahzil and the store manager for their help in sorting out our sim and phone issues after my son’s phone got stolen. They went above and beyond helping us ensure that our sim was secured, helped us get a better deal then before and on top of that helped us find a brilliant replacement and a top rate price all the while providing exceptional service and reassuring us in what we thought was a dire time. We can’t thank them enough and will definitely be back to do more business with them soon!

4 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi there, thank you for taking the time to share this 🎯 We’re delighted that our store manager and Shahzil made everything simple for you. We can’t wait to welcome you back! 🌼 – Three Social Media Team

Rated 5 out of 5 stars

Fantastic experience

Great experience. Really helpful staff. Wonderful service. Fab offers. Thanks for all your help!!

4 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Ami, we're thrilled to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. – Three Social Media Team

Rated 5 out of 5 stars

Three visit

I was totally happy with the way i was welcomed and dealt with. The customer advisers Shahzil and Huma were very professional and caring. Thanks to them for sorting out the issue with my phone.

1 August 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Love this energy 🎉 Oluremi. We’re overjoyed Shahzil and Huma turned things around and ensured everything was taken care of, leaving you delighted with the outcome 🌼

- Three Social Media Team

Rated 5 out of 5 stars

Polite

Polite, friendly, efficient.
Excellent service.
Got the service I required immediately and without fuss

20 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi James, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊 - Three Social Media Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, shahzil is always so friendly and effective 😀

9 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Your words are a real highlight, Nadia ✨ Wonderful to know Shahzil’s attentive approach and steady support continue to earn such high praise 🌟

- Three Social Media Team

Rated 5 out of 5 stars

Shahzil was really helpful

Shahzil was really helpful. 5 star and I got a very good deal! Thank you 😊

8 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Erin, thank you for sharing your feedback. We’re delighted to hear that Shahzil supported you so well and helped you secure a great deal.
– Three Social Media Team

Rated 5 out of 5 stars

Shahzil was so so helpful with my…

Shahzil was so so helpful with my transfer to Three. He answered all of my questions and made sure I understood each step. Great time!

8 July 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Love this energy 🎉 Jasmine. We’re delighted Shahzil’s expert guidance made your move across feel effortless while keeping everything clear along the way 🌟

- Three Social Media Team

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