I highly appreciated asma and arshad for helping me so much for my sorting my problem regarding my acct. she’s a star and i recommend her to be a good assistant in your company, assisting the custome... See more
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Joselyn in the Clapham Junction shop was incredibly helpful today - sorted my daughters data issue and clearly explained the best value for me for travel as well as ongoing sim. She was great
Company replied
I just wanted to say how amazing the customer service was from Yahya today and yesterday. He is incredibly patient, professional, and took the time to help us through all of our enquiries without ma... See more
Company replied
My SIM card overheated, causing me to lose internet. Miss Asma was very helpful in providing a replacement and verifying that the broadband was functioning.
Company replied
Company details
About Three UK - 3Store Clapham Common
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
52 St John's Road, SW11 1PR, Clapham Common, London, United Kingdom
- 02079245373
4.9
Excellent
112 reviews
No history of asking for reviews
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My SIM card overheated
My SIM card overheated, causing me to lose internet. Miss Asma was very helpful in providing a replacement and verifying that the broadband was functioning.
21 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
That’s impressive 🎯 it is fantastic that Miss Asma offered such skilled and prompt support to issue your new SIM card and confirm your broadband connection 🚀 -Arvind
I highly appreciated asma and arshad…
I highly appreciated asma and arshad for helping me so much for my sorting my problem regarding my acct. she’s a star and i recommend her to be a good assistant in your company, assisting the customer. Proud of them.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Merry. Knowing that Asma and Arshad provided such dedicated support to sort out your account queries is fantastic to hear. We always want our customers to feel completely looked after, and it is wonderful that her expert assistance made such a lasting impression on you. -Shivam
Yahya was really helpful and gave me a…
Yahya was really helpful and gave me a good walkthrough.
15 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Incredible to hear 🌟 Kone. Yahya provided clear direction and attentive support, guiding everything with strong clarity 💫 -Arvind
Thanks Asma for all help and…
Thanks Asma for all help and explanation. She also suggested extra infos which was fantastic. very good customer service at all.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Gio. Thank you for sharing your experience. We are glad to hear that Asma looked after you so well, offering clear explanations and sharing that extra information to ensure you received top customer care. -Shivam
Joselyn was incredibly helpful today
Joselyn in the Clapham Junction shop was incredibly helpful today - sorted my daughters data issue and clearly explained the best value for me for travel as well as ongoing sim. She was great
11 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Jo 😊
So lovely to hear Joselyn was such a big help today.
Sorting your daughter’s data and walking you through the best travel and SIM options takes real care, sounds like she absolutely delivered.
Thanks for sharing your experience! -Ayesha
Great fast customer service
Great fast customer service, amazing and very helpful staff
9 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Jolanta, we really appreciate the ⭐⭐⭐⭐⭐ review. It’s wonderful to hear that everything was handled efficiently and that the team made you feel well looked after. -Ayesha
Yahya was amazing and really helpful…
Yahya was amazing and really helpful and gave me a great deal. The best customer assistant ive ever spoken to.
9 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Absolutely fabulous, Elaine! We’re glad Yahya was such a wonderful help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Yahya was magnificent
8 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Alex, it is fantastic to hear about your great experience with Yahya. We always want to ensure you get friendly and helpful care, so thank you for the feedback. -Shivam
Haha was really helpful and made the…
Haha was really helpful and made the process really easy. Would highly recommend
7 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thank you for taking the time to leave this feedback, Bashar. Delighted to hear Haha made everything simple for you. 🌟 -Veronica
Very good!!Friendly
Very good!!Friendly, efficient and fast!! Yahya helped me.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Carla, thank you for sharing your feedback, we are glad that Yahya looked after you so well and sorted everything out with such a welcoming and prompt approach! -Shivam
Gaby was amazing on helping us sorting…
Gaby was amazing on helping us sorting technical issues…she was with us and on phone with costumer service for more than an hour
6 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Thank you, Elvira. We’re really glad to hear how well Gaby supported you. Staying with you throughout the whole process and working with customer service for so long shows real dedication, and it’s great to know her patience and technical knowledge made a difficult situation easier to handle. 😇 -Prabhjeet
What an amazing service by Mr.Arshad
What an amazing service by Mr.Arshad, he is been fantastic help to me in resolving my phone issue and also I'm walking out with a brand new tablet and I m so happy about it.
3 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hello Yvonne, we appreciate your feedback. It is great to hear that Arshad was fantastic help with resolving your phone issue and sorting your new tablet. -Kishan
I have just transferred my own sim and…
I have just transferred my own sim and a new phone at the age of 19 and I worked with kerel and he was absolutely amazing and soooo helpful know am leaving with a new phone and my new simmm thank u so much
2 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hello Rahma, we appreciate you taking the time to share your positive experience. It is wonderful to hear that Kerel provided such excellent assistance with your new phone and sim transfer. -Kishan
Brilliant Customer Service
Brilliant Customer Service, the store manager and the team as a whole were were supper helpful. 5 star Service
1 June 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Babou, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 -Kashish
Arshad had made my purchase very easy…
Arshad had made my purchase very easy and helpful. Came in for an iPhone but didn’t workout and arshad has used his creativeness to get me a phone which was super good.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Elton, it’s great to hear Arshad was able to step in and find a solution that worked well for you 😊 it’s always good to see our team going the extra mile to make the experience smooth and tailored to your needs. -Shivam
Kerel was the best
I have been a 3 customer for over 17 years!
At times had a very poor service specially with online call support with misinformation. However thankfully I have come across your employee Mr Kerel, whom has given me an outstanding service and helped clarify all my doubts , and supported my service package changes.
Kerel is a dedicated, super friendly and on top of his work. Employees as Kerel are a gem and hard to find. Look after his career and reward him for his outstanding service. Highly recommended for his knowledge and personality.
20 May 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hi Danilo, thanks so much for sharing this. We really appreciate your loyalty over the years, and it’s great to hear Kerel was able to give you the support you needed. It’s wonderful to know he made such a positive impact. 💙 -Samad
Kerel was exceptional an amazing asset…
Kerel was exceptional an amazing asset to any sales team
He should be coaching or training and developing others
Thank you so very much a true 3 ambassador
20 May 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Hey Andrea, that’s brilliant! We’re thrilled to hear that Kerel made your experience so positive. Thank you for the lovely 5⭐ review! -Veronica
Thank you for the help kerel
Thank you for the help kerel
Your service was excellent very professional and easy going
18 May 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Alice, thank you for sharing this! We’re so glad Kerel gave you such a great experience. Your feedback really made our day! 😊 -Ayesha
Great customer service from Yahya
I just wanted to say how amazing the customer service was from Yahya today and yesterday. He is incredibly patient, professional, and took the time to help us through all of our enquiries without making us feel rushed at all.
He is so kind, approachable and genuinely sweet throughout the whole interaction, which made such a difference. You can really tell he cares about helping customers properly. A real credit to Three. Thank you, Yahya.
17 May 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Lovely to read your comments, Khadra. Yahya’s patience, professionalism, and genuine kindness always shine through, and we’re so pleased he supported you so well over both visits. He truly is a credit to the team. Thank you for sharing this. -Manavata
Yahya was very helpful and friendly
Yahya was very helpful and friendly, made everything smooth and easy!
16 May 2026
Unprompted review
Reply from Three UK - 3Store Clapham Common
Lovely to read this, Adam. Yahya ensured everything was handled with ease and confidence, and it’s great to know his support made such a positive impact. -Manavata
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