The customer service was amazig by both nayeem and oumar Not only sortrd me out with the best trade in offer ona upgrade but also helped me transfer ans set uo new device and watch.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am very happy with Three customer service Dalston store. Specially Nayeem who is customer advisor help me and very polite and helpfull staff. Thanks
Company replied
Hello, I am one happy customer and wanted to say I always have an amazing service and happy welcoming from 3 shop based in Dalston E8 I personally never had disappointed service and always kind. Cust... See more
Company replied
It was good customer service from Nayeem who served me and help me getting better price on my sim contract and also helped me setting up my three app. I highly recommend Dalston three branch, staff i... See more
Company replied
Company details
About Three UK - 3Store Dalston
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2A Kingsland Shopping Centre, E8 2JP, Dalston, London, United Kingdom
- 02072758764
4.9
Excellent
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went in to store for PAYG and ended up…
Went in to store for PAYG and ended up getting a fantastic deal from Rana for a Contract. Awesome
22 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thank you for the review, Edward! We truly appreciate you sharing your experience. It’s wonderful to hear that Rana helped you secure a deal that met your expectations 🎉 -Neha
Had lots of Virus apps on my phone
Had lots of Virus apps on my phone, Went to the Dalston store and Rana in 2 Minutes with his knowledge cleared everything and phone back to normal. THANK YOU
12 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Christian! Thank you for sharing this. It’s fantastic to hear that Rana was able to sort everything out so quickly and get your device running perfectly again. Hope to see you again soon! -Afaq
Got new phone
Got new phone, Rana helped me set it up also, Superb store and Customer Service.
12 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi Raymond, we're glad you're happy with your new device! It’s great that Rana looked after you so well and made sure you were all set to get started. -Kishan
Amz and Oumar provided stellar service…
Amz and Oumar provided stellar service helping me upgrade my phone and accessing an affordable plan — 10/10 experience in store. Thank you so much!
11 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
That’s wonderful to hear, Ella! It sounds like Amz and Oumar made sure you walked away with the right plan and a great upgrade. We're glad they could provide such a helpful and seamless experience in store. -Kishan
I came in to Dalston jus to query a few…
I came in to Dalston jus to query a few things on my account, Nayeem and Oumar were so helpful and so informative i ended up upgrading to a new phone. They took over an hour to help me transfer my data from old phone to the new one and im very grateful.
The whole team is amazing, bubbly and a good experience.
10/10
7 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Love this energy, Timothy! Nayeem and Oumar clearly went the extra mile to make everything seamless. 🌟 The Dalston team always brings those 10/10 vibes, and congratulations on your new phone, we’re so excited for you! 😉 -Kashish
Great service from Oumar he helped me…
Great service from Oumar he helped me move from pay as you go to contract so smoothly and efficiently.
4 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
We’re smiling at this, Naynesh! Great to hear Oumar made your transition to contract super simple. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
I usually go to the store in Angel but…
I usually go to the store in Angel but the energy i received from Oumar and his team made me happy
So eager to help
Amazing service
3 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Amazing, Hamid. Thank you for taking the time to share this. It’s inspiring to hear how Oumar and his team at our Angel store made your visit stand out. ☺️ -Prabhjeet
Been a long time customer with Lyca
Been a long time customer with Lyca, went and found Rana, he gave me a fantastic £25 deal for unlimited sim and Home Internet for that price. THANK YOU
3 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thanks for sharing your experience, Chioma! 😊 Welcome on board we’re so happy to have you with us. It’s wonderful to hear that Rana sorted you out with such a fantastic £25 offer. 🌟 -Veronica
I came into the Dalston store for a…
I came into the Dalston store for a transfer and Rana helped me, I am an elderly man so it's nice we get looked after by Three and the Dalston staff.
3 February 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Ebenezer, you’ve just made our day ✨ A huge shoutout to Rana and the team for making your visit to our Dalston store memorable and ensuring you received excellent service. 🎉 -Neha
I am a 79 year old customer who has…
I am a 79 year old customer who has been with Three for 19 years, i had a small issue with my phone and went to Vodafone in Narrow Way Hackney, I asked a young man to help me as i am with three and he refused to help me and said you have to go to a three shop and didnt even look to see or ask what the problem was, i came to three and Rana helped me figure out in less than 2 minutes the issue was network change to 5G that i need to switch no. Thank you Rana
27 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hey Erdogan! 💙 Rana’s care and excellence truly shine in your review, and knowing he made your experience special means so much to us. We’re always here to help 😊 -Ashifa
Oumar was very efficient and polite
Oumar was very efficient and polite. Transfered my data from old.phone to my new phone within 30 mins.
Top man
25 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Adepoju, this is awesome! 🎉 Oumar’s quick work and excellent service made your phone setup a breeze. 30 minutes well spent! Thanks for sharing this 5⭐ review. -Ayesha
My experience was very smooth
My experience was very smooth, my queries were sorted out very quickly & any information I requested was provided efficiently by Jonathan at the Dalston branch.
24 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Kelvinstar, thank you for sharing your experience! ✨ We’re delighted Jonathan’s knowledge and care made your visit to the Dalston branch so seamless. Hope you have a great day! -Ayesha
I recently went to the shop as I came…
I recently went to the shop as I came back from travel and my phone was not working, spoke with Jonathan and he found out the reason and fixed it very quickly, he was very helpful
24 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thank you for sharing your experience with us, Angela! We’re delighted to hear that Jonathan was able to help you quickly. It’s wonderful to know he provided such helpful support, and we’ll be sure to pass along your kind words to him. -Ayesha
I came in to the store to transfer my…
I came in to the store to transfer my number to three and Gloria gave me the best customer service, she was very helpful and patient and she explained to me everything and also told me the benefits I would be receiving now that I have an account with three and I’m very happy with everything
23 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
We’re overjoyed to hear about your visit! ✨ Gloria’s care and guidance made your transition seamless, and we’re glad you’re embracing all that Three has to offer 😊. Your happiness is our greatest reward! 💖 -Ashifa
Jonathan was very helpful
I came into store to find support on how to use my phone. Jonathan was very friendly and approachable and helped me clear viruses on my phone and set some of the phones settings to make it easier to use. It was a very helpful interaction. I will definitely be coming again for help.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Your message made our day, Zeki! Jonathan is fantastic at making tech feel simple, and we’re so glad he could sort everything out for you so smoothly ✨. -Veronica
Amazing service by Oumar
I am a Autism customer, Oumar Dalston branch, was patient in service to a vulnerable customer. His skills and manners enabled me to be less frustrated and relaxed. Thank you very much.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hi there, we really appreciate hearing that Oumar provided the patient and caring support you needed during your visit to our Dalston branch. Thank you for sharing your experience with us 💛 -Arvind
I recently.got my Phone upgraded wuth…
I recently.got my Phone upgraded wuth Gloria not only i got a good deal my Phone was set up by the team in minutes, left the shop all set up with ny new phone
19 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Congratulations on your new handset, Princess, and we’re delighted Gloria found you a great deal and had your new device ready to go so quickly. -Kishan
I am an elderly man with accessibility…
I am an elderly man with accessibility needs, both my hands are restricted, I always stress about visiting stores, as you never know how things will go, I have 5 contracts that was expired since 2021 to 2023 and didn't have anyone to assist me to cancel them, I went into the Dalston store and met Rana who helped me one year ago to get a phone, upon explaining to him i have some contracts he insisted helping me call customer services, we spent over an hour to cancel all old contracts and even helping me get a new phone, I'm grateful people like him exist and a company like Three hires people like him, thank you Rana. ( Hi this is Rana here from the Dalston Three store, Mr Adams has verbally asked me to write this for him as he is unable to do so, can I also add if anyone is in need of any assistance please be sure to come into store and let us know if you have any accessibility needs as we will he more than happy to assist anyone 😊 #V3ftw)
14 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Hey Pinhot! 💙 Rana’s care and excellence truly shine in your review, and knowing he made your experience special means so much to us. We’re always here to help and truly appreciate you sharing such heartfelt words. -Ashifa
I was saved by oumar he was good…
I was saved by oumar he was good costumer representative.
Good service from him, 7stars
8 January 2026
Unprompted review
Reply from Three UK - 3Store Dalston
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
I have lots of contracts with three and…
I have lots of contracts with three and went into the Dalston store to talk about them, Gloria helped me and i even took the £20 two tablets deal. Dalston was wonderful and helped me
27 December 2025
Unprompted review
Reply from Three UK - 3Store Dalston
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.