Will and Rickie were so helpful. We need to change our accounts and the process was very complicated for us. Will gave us all the instructions and the process was made so easy. When we came back to th... See more
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Adam was extremely helpful, like the best customer service experience I've ever had. Keep him employed and give him a raise!!!
Company replied
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... See more
Company replied
Nice easy experience getting a new phone, everything was explain well to me to find the phone that I wanted. Will was exceptionally helpful and patient throughout the process.
Company replied
Company details
About Three UK - 3Store Dundee
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, United Kingdom
- 01382206634
4.8
Excellent
67 reviews
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Really helpful and friendly customer…
Really helpful and friendly customer service. Especially Will done a great job.
14 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Oh wow, Dasun! Thank you for sharing your thoughts about Will. We’re so glad we could guide you along the way, and here’s to many more smiling moments together! 💗 -Ayesha
Adam was very helpful and efficient and…
Adam was very helpful and efficient and helped me pick the right phone very quickly. He answered all my questions without hesitation and he was also very friendly and polite. 10/10 service, thank you Adam!
14 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Love hearing this, Tabita 💫 We’re thrilled to know Adam offered such clear, confident guidance while helping you choose the phone that suited you best. That amazing 10/10 shout‑out isn’t just uplifting 😍 it motivates us to keep raising the bar every single day. -Arvind
Amazing customer service
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone contract. We came in with a ton of questions and he was able to answer every one for us. Before going in we were apprehensive about setting things up in person but after the great experience we had, we would do it again for sure!
11 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello, Abigail. We’re thrilled to hear about your visit to our Dundee store and the outstanding support you received from Aaron. 🌟 It’s great to know he was able to guide you through all your questions and help set up both broadband and a new phone plan with confidence. 😇 -Prabhjeet
The services was great im happy they…
The services was great im happy they really guide us what we want
Thank you so much
4 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for your feedback, Yogit, and it's lovely to hear that you enjoyed great customer service and that you also felt well-guided. We appreciate you taking the time to share this with us. -Michael
Will was my sales guy he was fab…
Will was my sales guy he was fab explained everything to my understanding very friendly an he even set my new Phne up fab service from him
2 March 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thank you for sharing your experience, Barbara! 😊 Will went above and beyond to make your visit clear and effortless with your new device. ✨ -Veronica
I was in the Three shop in Dundee today…
I was in the Three shop in Dundee today 13/2/26 I was referred to Will who was a fantastic help setting up my new phone all the staff in the Dundee shop were amazing and nothing was a problem to them and were very keen to help brilliant staff keep up the good work.
13 February 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Dundee Overgate 3 shop
Very good,Will helped and explained all my questions,My problem was resolved and he helped me save some money ! Would recommend.
13 February 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Very good customer service,helpful…
Very good customer service,helpful transferring everything to new phone 🙂
11 February 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks so much, Jackie. Happy to know the phone transfer went nice and easy for you. Hope you’re loving your new device! 🙂 -Ayesha
Brad
Brad, was very helpful, clean tidy store in Dundee.
Staff very polite. Would return.
10 February 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Colin, people like Brad turn simple moments into lasting memories. It was a joy helping you at our Dundee store. We’re already excited to see you again soon! -Ashifa
Three
I liked the attitude of the staff try to get the full story with regards to my new phone. Spend a lot of time help me to understand what is going on. No stone left untered
5 February 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello Michael, we’re glad our team took the time to support you and make sure everything was clear with your new phone. Thank you for sharing your feedback! -Suhaas
Great help!
16 January 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey James, that’s truly delightful! 💕 We’re so glad you shared your happiness with a dazzling 5 ⭐, it means a lot to us. -Ashifa
My experience with Three network is…
My experience with Three network is fantastic, friendly customer service I recommend Three network always! Thanks Adam.
9 January 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hey.
Thanks! Your review is really appreciated. -Pete
Great experience
Great experience. Just moved to the Scottish countryside and having problems with internet. Adam was brilliant and created the right package with 3 that’s much cheaper starlink.
4 January 2026
Unprompted review
Reply from Three UK - 3Store Dundee
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Dundee
Hello Tom, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Staff all super friendly especially John and ricky
Staff all super friendly especially John and Ricky who I think were the 2 managers got my upgrade no hassle.
12 December 2025
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for your 5 ⭐ review, Cliff, and it's lovely to hear that you enjoyed great customer service from the team during your upgrade. We appreciate you taking the time to share this with us 🎊. -Michael
Good knowledge of what they are doing
Good knowledge of what they are doing
16 December 2025
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for your 5 ⭐ review, and it's lovely to hear that you were happy with the knowledge displayed during your service experience. We appreciate you taking the time to share this with us 🎊. -Michael
Reply from Three UK - 3Store Dundee
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Brad was amazing when picking up a…
Brad was amazing when picking up a secondary sim, helped sort out the number transfer and everything was so easy, would highly recommend asking for Brad at 3 in Dundee
25 November 2025
Unprompted review
Reply from Three UK - 3Store Dundee
Hello Paul, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Excellent advice and service from…Rickie
Excellent advice and service from Rickie. Would definitely recommend. He was so knowledgeable and a pleasure to deal with.
22 November 2025
Unprompted review
Reply from Three UK - 3Store Dundee
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Great service from Ricky
Great service from Ricky , great deal, would recommend
22 November 2025
Unprompted review
Reply from Three UK - 3Store Dundee
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
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