Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with... See more
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Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... See more
Company replied
Gurdas is a brilliant guy. Took plenty of time to get me the exact phone and deal that suited my fairly specific requirements. I've always had great service here, would recommend to anyone. Great stuf... See more
Company replied
Brilliant service getting a new phone from Three. Bilal was very helpful and kind. He quickly got all my stuff from the old phone to the new, up and running without any hassle. Really happy, would hig... See more
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Company details
About Three UK - 3Store Edinburgh (City)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
74/75 Princes St, EH2 2DF, Edinburgh, North, United Kingdom
- 01312254748
4.8
Excellent
138 reviews
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Cruz is very cool and help me for make…
Cruz is very cool and help me for make me understand how everything works and what suits me.
25 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Ishaa! We're delighted Cruz provided outstanding support. Thanks so much for your fantastic 5⭐ review! - Three Social Media Team
Aaron was 10/10 Patient
Aaron was 10/10 Patient, calm ,well detailed and very entertaining. When uou go to three please ask for Aaron to be your handler.
24 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Chisom, we're so glad Aaron was able to make your interaction such a positive one! His dedication to explaining things clearly and keeping the conversation engaging is exactly the kind of support we strive to provide.
– Three Social Media Team
Very good service
Very good service, Luke was very professional. He helped me with getting a new phone set up and a good price with the deal. His colleague Cruz was good a little bit helping, but Luke mainly dealt with me very good and I will tell my friends to shop at this store.
15 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Wow, Giovanni! Your review is next level awesome! 🎉 Huge shout out to Luke and Cruz team for making it unforgettable. Many thanks 😉 — Three Social Media Team
Brilliant service by Luke today
Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with a few accessories. Could not recommend Luke highly enough.
23 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Ray. We’re so pleased Luke turned things around by finding the right solution and securing a great deal for you. Moments like these brighten our day. ☺️ - Three Social Media Team
Great service!
Aaron was extremely helpful, patient and knowledgeable. He was happy to help and knew all the answers to my questions. He made getting a new phone a very quick and easy process for which I’m very grateful for. Can’t recommend him enough. Thank you!
5 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Abigail, thank you for the wonderful feedback. We’re happy to hear that Aaron delivered top tier assistance, answered all your queries and ensured an effortless, quick experience while helping with your new device. Your recommendation truly means a lot to us.
— Three Social Media Team
Sin saved me so much money!!!
Sin saved me so much money!!!! Best advisor!!!
4 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hey Maria, we’re really glad to hear Sin was able to help you save a great amount of money. Thank you for sharing your experience 😊
-Three Social Media Team.
The best help with Sim in Edinburgh
The best help with Sim in Edinburgh. Super informed.
3 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Rosie, thank you for the fantastic ⭐⭐⭐⭐⭐ rating. It's wonderful to hear that our team made your visit so reassuring and informative at the Edinburgh branch.
Three Social Media Team
Lovely experience at the Three store…
Lovely experience at the Three store today. I could not get access to my Three plus app and Bilal helped me get access and even renewed my contract at great price. Absolute star.
30 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Sheila, thank you so much for sharing this. We're absolutely delighted to hear that Bilal turned your day around. Getting locked out of an app is always frustrating, so it's fantastic that he could get your Three+ rewards sorted while saving you money on your new contract. 🥰 - Three Social Media Team
Reply from Three UK - 3Store Edinburgh (City)
Hi Rita, thanks for the amazing feedback. We’re thrilled to hear that Sim offered such warm and excellent assistance.
– Three Social Media Team
Five star service
We visited the store on 23rd July. All of the peoople were very friendly. Aaron helped me buy a new phone and set it up for me. He was superb. Very helpful and knowledgable. He wss very personable and approachable. Seemless transfer to new phone. Outstanding servoce.
23 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for the great review, Moira! We’re thrilled to hear you got a new phone and received fantastic support from Aaron. – Three Social Media Team
Bilal was excellent and very prompt in…
Bilal was excellent and very prompt in helping me set up my new home broadband!
20 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Edward! Thank you for the great feedback, and welcome to the network. We are thrilled Bilal was able to get your home broadband set up so quickly and smoothly!
— Three Social Media Team
Reply from Three UK - 3Store Edinburgh (City)
Hi there, Thank you so much for taking the time to leave us such a kind review. We are absolutely thrilled to hear that you are having a great experience with us! Your positive feedback means a lot to the whole team.— Three Social Media Team
Amazing service by Sim
Amazing service by Sim - genuinely so lovely and nice. Made me and my partner so at ease so happy with our new phone and service, This girl needs a promotion
18 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Rhea, thank you for sharing such a lovely review. We’re thrilled to hear that Sim made you and your partner feel so comfortable and confident with your new phone and service.
– Three Social Media Team
Good experience adjusting my phone…
Good experience adjusting my phone contract with Aaron. Came in and he was super polite and helpful.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you for the fantastic ⭐⭐⭐⭐⭐ review, Hannah. We’re thrilled to know Aaron made your interaction with us seamless.-Three Social Media Team
Seriously
Seriously, folks, if there was an award for "Worst Network Provider in the Known Universe," these guys would be giving acceptance speeches faster than a politician at a ribbon-cutting ceremony. They could offer me a bottomless pit of data for absolutely zilch, and I'd still politely decline, perhaps even with a dramatic flourish and a tiny violin playing in the background. My advice? Steer clear, unless your idea of a good time involves a digital scavenger hunt for a single bar of signal. It's less a network and more a high-tech magic trick designed to make your money disappear.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Chris, we're sorry to hear you've had such a poor experience. While we appreciate the humour in your review, it's clear you're frustrated with the service you've received, and that's not what we want for our customers.
If the issues you're experiencing are related to coverage or signal, you can check for any known issues in your area using our coverage checker here: https://bit.ly/2ThkuKd. If you'd like us to look into this further, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. The team will be able to review your connection and discuss the options available to help improve your experience.
- Three Social Media Team
Amazing service from Bilal
Amazing service from Bilal. He helped renew my plans according to my needs. Super fast and friendly, 10 out of 10.
4 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
That’s brilliant, Joseph 🌟 We’re pleased Bilal tailored your upgrade to suit your needs with prompt support, and that glowing 10 out of 10 says it all 😊
- Three Social Media Team
So quick and easy to set up month by…
So quick and easy to set up month by month wi-fi, great service
3 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Ingrid! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review.
Easy to get what I wanted
Easy to get what I wanted, and did not take long at all. Luke was very helpful
1 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Alastair. Thank you for the great feedback. It is brilliant to hear that your visit was so quick and hassle-free, and that Luke provided such excellent assistance to ensure you got exactly what you needed.__Three Social Media Team
Super friendly and helpful
Super friendly and helpful! Immediately attentive and explained everything clearly :)
30 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Becca, we’re pleased the team was attentive and made everything easy to understand. Thanks for sharing your experience.
— Three Social Media Team
Brilliant service and thanks to Luke
Brilliant service and thanks to Luke. He got my services working very fast and helped me with the issue. Excellent chat and I wish I had come here first because it was brilliant.
20 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Russell. It is wonderful to hear that Luke got everything up and running so quickly for you. We always want our setups to be straightforward, and we are glad his excellent support made such a great impression during your visit. -Shivam
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