Brilliant service by Luke today. After having some issues with customer services he took his time to find me a great deal on a new phone, gave me a fantastic deal on my sim card and sorted me out with... See more
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Hi, Sim at Edinburgh Princess St was very kind and helpful. I was reporting the death of my mother and she help me contact the correct team to process the update. I try to do this online beforehand... See more
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Gurdas is a brilliant guy. Took plenty of time to get me the exact phone and deal that suited my fairly specific requirements. I've always had great service here, would recommend to anyone. Great stuf... See more
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Brilliant service getting a new phone from Three. Bilal was very helpful and kind. He quickly got all my stuff from the old phone to the new, up and running without any hassle. Really happy, would hig... See more
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Company details
About Three UK - 3Store Edinburgh (City)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
74/75 Princes St, EH2 2DF, Edinburgh, North, United Kingdom
- 01312254748
4.8
Excellent
138 reviews
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Especially came back in to see sim for…
Especially came back in to see sim for an upgrade and she sorted me out with a new phone amazing service one in a million!
13 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Anare is amazinggg
Anare is amazinggg! Helped me switch my sim card to three!
12 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Anup, we’re thrilled to hear this! 💙 Anare made the SIM setup smooth and hassle free. Thanks for sharing your experience! -Neha
Excellent service friendly, helpful and left with what I came in for
I was served quickly by Anare, listened too, given the various options and financial implications clearly and in a very friendly way, no hard sell.
I left with an exactly what I went in for a wee cost saving on another contract.
Great service
10 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Great service and big savings, now that’s what we call a perfect combo, Sam! Your words about Anare highlight how genuine expertise can transform an experience. You didn’t just walk away with a phone, you walked away with confidence, knowing it fits you perfectly. Wishing you a day as wonderful as your feedback made ours! -Ashifa
Great and quick service
Great and quick service
Great Customer service from Bilal
I would more then recommend him
10 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Ela, it's brilliant to hear that Bilal provided such quick and helpful service. We're glad you had a smooth experience and really appreciate you sharing the recommendation. Thanks for choosing us! -Kishan
Reply from Three UK - 3Store Edinburgh (City)
Hey Syed, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Edinburgh (City)
Miguel, your experience is truly a gift. Thank you for taking the time to share your amazing feedback! -Ashifa
nice huy helped me find a good deal for…
nice huy helped me find a good deal for my sim and wifi
3 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thank you, Abdelshakur! We’re delighted to hear about your experience. It’s wonderful that our colleague was able to guide you toward the right options and ensure you received the best value. -Manavata
Quick and simple experience
Went in to upgrade my phone contract and even though I didn’t have access to to my phone, Bilal was very helpful and cheerful throughout the process would recommend.
2 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Chris, it’s brilliant that Bilal’s upbeat attitude and efficient support made your recent plan update such a smooth and effortless process. -Kishan
Everything!!!
2 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Onyksowy, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Came in after my operation to see sim…
Came in after my operation to see sim she sorted my phone and switched me to pay monthly awesome service!
2 March 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there, thanks for sharing your experience 🎯 We’re delighted our team could get everything sorted and set you up with the plan that fits you best. Wishing you plenty of joy and smiles ahead ❤️ -Arvind
12 months data plan
My experience was very positive because of the excellent customer service I received from Bilal at Three. He was very helpful and took the time to understand my internet needs before recommending a suitable 12-month plan. He explained everything clearly and made sure the package matched what I actually needed, not just the most expensive option. This company is doing well in providing friendly, knowledgeable staff who focus on customer needs and offer practical solutions.
28 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi Jafsin, thanks for reaching out. It’s brilliant that Bilal provided such a supportive interaction by focusing on your specific connectivity requirements to ensure you received the most appropriate 12-month plan. -Kishan
Aaron was the best
Aaron was the best, great service, great advice,
20 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there, we’re glad Aaron made everything straightforward for you and that you received such helpful guidance. -Kishan
Ir was great experience
Ir was great experience, they were
Polite and kind
20 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hello Fahad, we’re glad to hear that you had a wonderful experience with us. Thank you so much for the review! -Neha
I visited the Three store today and had…
I visited the Three store today and had a great experience. The staff were very respectful and welcoming. Bilal especially helped me a lot — he was patient, professional, and explained everything clearly. He made the whole process easy and stress-free for me.
16 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Creating smiles and delight is what we’re proud to bring to our customers every day. Bilal made it happen beautifully. Thank you, Ali, for letting us be part of your journey. -Ashifa
Exceptional service at Edinburgh store…
Exceptional service at Edinburgh store by Bilal. Lovely guy. Sorted my phone and Simon contacts and gave me brilliant deal. 10 out of 10 stars.
16 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Deals that delight and service that shines makes our Edinburgh store special. Thank you, Gurdeep, for your incredible 10/10 recognition of Bilal and Simon, feedback like yours inspires us to keep striving for more. -Ashifa
I went into store for a new deal and…
I went into store for a new deal and sim set me up wit a new plan. Great customer service
16 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Thanks for sharing, 🎉 Adeola! Our team clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. Enjoy your fresh new deal! 🥰 -Kashish
Staff is very friendly and helpful.
Staff is very friendly and helpful.
Me and one of my friends we both have change our lebara number into three and they help us in all steps and it was becom very easy. Thanks to all staf
9 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Welcome, Manpreet, we're honoured that you and your friend have made the wise decision to join the Three family. We're delighted you had a warm and simple experience getting set-up. Thanks for your kind review :) -Scott
I love it
I love it , the customer service was great and the customer advisor ( anare) was so great and gel
8 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Anifah, it’s wonderful to hear how well Anare supported you. Everything was made clear and comfortable throughout your experience, and your feedback is appreciated. -Afaq
Anare is a good salesman and helped me…
Anare is a good salesman and helped me set up my sim card
8 February 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Great service from Bilal
Bilal is absolutely amazing. Came in to get a new phone and he explained everything clearly to me and wrote all the details down for me to take away with me. This man is very good. Will be sending all my family and friends to this store.
19 January 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (City)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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