This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
I feel very happy with Three and the staff was very friendly to guide us for better plan. I also recommend for international students to use Three after landing in uk for better offers and plans.
Company replied
I had such a lovely experience with Jemimah. She was absolutely amazing from start to finish. She explained everything to me clearly and in great detail, making sure I understood everything and felt... See more
Company replied
Arif gave Excellent customer service, I was attended to very well, and the representative was polite, patient and professional. He listened to my concerns and provided the assistance I needed. I am... See more
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Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
232 reviews
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Great service and great team
3 September 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, we're pleased to hear that our staff made your day! 🎉 Thank you for the amazing 5⭐ review. - Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Woohoo 🎉 Kiran, Jay clearly delivered the goods. Thanks for the awesome shout‑out 💙
- Three Social Media Team
Wonderful experience with 3 and staff…
Wonderful experience with 3 and staff as well .. ARIF was good
30 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Lovely, Ravi! We absolutely love hearing this. We’re so glad you received the best support from Arif, and we can’t wait to welcome you back soon! 😉 — Three Social Media Team
Jay is nice guy he as a good customer…
Jay is nice guy he as a good customer relationship am so happy meeting him
21 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for sharing this, Ajayi. We’re glad Jay offered genuine support and made your visit feel positive, and we appreciate you taking a moment to recognise his great approach.
— Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Your shout‑out is WOW, Chima ✨ It's amazing to know the team set such a high standard 💙
- Three Social Media Team
Emilia helped me with all my problems
Emilia helped me with all my problems. She had a lot of patience and help me with the settings on my phone, even though I’m just a pay as you go!
18 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi María, thank you for sharing your experience. It is wonderful to hear that Emilia was so accommodating and dedicated to ensuring your device was completely set up and working perfectly.— Three Social Media Team
Was first class
Was first class! Jay was awesome! Really honest and clear. Also helped my mum with phone advice. Really positive experience
18 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Liam, it’s great to know Jay offered genuine guidance and sound advice, while also assisting your mum with her phone. We’re pleased the overall interaction left such a strong impression — Three Social Media Team
Had a broken phone and was messed about…
Had a broken phone and was messed about by samsung and EE which was unbelievable stressful and time consuming, I then went into three mobile edinburgh and arif sorted me out with a new phone and solved all my issues
16 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Kayleigh, we’re really glad Arif was able to step in and get everything sorted after such a stressful experience. Thank you for sharing your thoughtful feedback.
— Three Social Media Team
Jemimah delivered excellent service…
Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is more than half of what I was paying before. Thanks a lot!!!
16 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, thanks for the glowing 5⭐ love. We’re thrilled to hear that Jemimah offered such attentive support, guided you through the options, and helped you secure a great value package with both broadband and a SIM as per your needs.
– Three Social Media Team
Great customer experience
Arif was very patient and got our wifi sorted without a problem would highly recommend
15 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Kate, we’re glad Arif exceeded your expectations. Thank you for sharing this fantastic 5⭐ review!-Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Hey Aoibhe, thank you for sharing this amazing 5⭐ review! We’re thrilled Arif gave you such a fantastic experience. – Three Social Media Team
Amazing experience Jay was very…
Amazing experience Jay was very helpful and make everything so easy.
12 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Victoria,
We’re really pleased to know Jay provided such smooth and helpful support. It’s great to hear your visit went so well. Thanks for taking the time to leave a review.
– Three Social Media Team
Jay and Arif were a great help this morning! Fixing my sim issues and providing my mum with help and advice.
My experience was lovely
10 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for sharing, Georgia! 🎉 Jay and Arif clearly worked some magic with your SIM and gave your mum the best support. Hearing this truly makes our day! 🥰 — Three Social Media Team
Jemima and Jamie were so helpful and…
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and kindness. 3 store in St James Centre Edinburgh
8 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Sam, thanks for sharing your feedback. We’re really glad to hear Jemima and Jamie were so patient and knowledgeable in resolving the phone setup issue at our St James Center store. 😊
-Three Social Media Team.
Many Thanks to Jamie & Jay
Jamie & Jay were extremely helpful with helping me sort out my issue with Three Customer Service - great representatives of Three as a company and their store!
5 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Conor, we appreciate your excellent 5⭐ feedback. It’s great to hear Jamie and Jay guided you clearly and ensured everything was handled smoothly.
— Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Hey there, we’re really glad to hear Arif took great care of you. Thanks for sharing your feedback 🙌
-Three Social Media Team.
Great service by Arif
Great service by Arif. Signed up to a great plan!
1 August 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Lovely to hear, Mbwana, that Arif provided you with the very best service throughout. We’re so happy! Wishing you all the very best ahead. 😊 — Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
We appreciate your feedback, Pablo. It’s great to know our team was able to help and leave you with such a positive impression.
– Three Social Media Team
Reply from Three UK - 3Store Edinburgh St. James
Wow, thank you, Sebastian, for the incredible feedback! 🎉 We’re over the moon that Jay could make everything effortless for you. 🙌 – Three Social Media Team
Jamie has been so helpful
Jamie has been so helpful, skill-full and fantastic helping me with everything today. His extended kindness I really appreciate. Thank you so much!
17 July 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey there, we’re really glad to hear that Jamie offered such supportive and thoughtful help throughout. Thank you for taking the time to share your feedback 😊
-Three Social Media Team.
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