This young lady jemimah helped me and my wife for hours in the shop getting 2 matching hand sets! She also weeded old contracts that no longer existed and over looked by her very knowledgeable manager... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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See what reviewers are saying
I feel very happy with Three and the staff was very friendly to guide us for better plan. I also recommend for international students to use Three after landing in uk for better offers and plans.
Company replied
I had such a lovely experience with Jemimah. She was absolutely amazing from start to finish. She explained everything to me clearly and in great detail, making sure I understood everything and felt... See more
Company replied
Arif gave Excellent customer service, I was attended to very well, and the representative was polite, patient and professional. He listened to my concerns and provided the assistance I needed. I am... See more
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Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
232 reviews
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Great service but faulty sim
Arif was super helpful and accommodating. Great experience. However got given a faulty SIM card
13 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Your shout‑out is WOW ✨ Jenan. Arif delivered such attentive and supportive care that made your experience stand out 💫 -Arvind
Arif was great
Arif was great - helped us through 2 new contracts - absolutely brilliant.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, it’s a pleasure to hear that Arif provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha
Was very easy to get the service
Was very easy to get the service. Jemima helped to rosolve the problem in second.
7 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Lakshan, we are thrilled to hear that Jemima took such great care of you and got everything sorted out so quickly. Providing an easy experience and fast support is exactly what we aim for. -Shivam
I came in to store with an issue and…
I came in to store with an issue and spoke with Sam who helped me out greatly. Left a happy man!
7 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there 🚀 Glad to hear Sam delivered prompt and supportive care that left you walking away happy ✨ -Arvind
Jemimah provide great customer service…
Jemimah provide great customer service ! Outstanding !
6 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Damian, thank you for sharing your feedback, we are glad that Jemimah looked after you so well and provided such a brilliant experience! -Shivam
Jemimah was incredibly helpful setting…
Jemimah was incredibly helpful setting up a new contract when my phone kept running out of data, and I was a long way from home.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there, thank you for sharing your feedback, we are glad that Jemimah looked after you so well and quickly sorted out your network access during a difficult situation! Your appreciation means a lot to us. -Shivam
Excellent service quick and helpful
Excellent service quick and helpful. Was understanding of having other contracts and listen to what I needed. Will be back for more products when needed
5 June 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you, Shaun! it’s great to hear how smoothly everything went. It sounds like the team really listened to what you needed and made sure you were set up with the right option without any hassle. 😇 -Prabhjeet
Reply from Three UK - 3Store Edinburgh St. James
Hi Daisy. Thank you so much for taking the time to share this, as it is fantastic to hear that Jemima provided such friendly and helpful support during your interaction. -Shivam
Jay was brilliant in helping us set up…
Jay was brilliant in helping us set up our broadband and SIM cards with 3 today. Very helpful and a gentleman.
28 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thomas, this absolutely brightened our day. Jay will be delighted to know he made your setup experience such a positive one ✨ -Ayesha
Yeah three sim very good and the staff…
Yeah three sim very good and the staff is very polite and friendly and specially mr. Jay customer assistance is very friendly and polite with us.
27 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Hargunpreet, thank you so much for your lovely feedback! We’re delighted to hear you’re happy with the service and that Mr Jay made such a great impression with his friendly and supportive approach. -Neha
Amazing and quick service by Jemimah
27 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Siddharth, we appreciate your feedback. Fantastic to hear Jemimah supported you so efficiently and made your visit a positive one. -Shivam
Friendly
Friendly, very helpful indeed. Our broadband is cheaper and we are happy bunnies. Thanks, Jemimah!
27 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
James, thank you so much for the fantastic feedback you shared. We’re glad that Jemimah was able to provide such remarkable and outstanding support. Your kind words encourage us to keep striving for excellence every day. -Neha
Jemimah helped me very well
Jemimah helped me very well. She's so kind and friendly. I'm so happy! Thanks
27 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Kochisa, thanks for sharing this — so lovely to hear Jemimah took such great care of you. Her kindness and friendly approach clearly made a real difference, and we’re really glad you left feeling so happy. -Shivam
Jamie was very kind and helpful in…
Jamie was very kind and helpful in store. Thank you!
26 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s fantastic, Alessia! We really appreciate your kind words. Jamie will be delighted to hear you had such a positive experience in store :) -Ayesha
Arif is amazing and helped me
Arif is amazing and helped me! Very satisfied
24 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi AD, your shout‑out is WOW ✨ We're overjoyed that Arif provided such prompt care and left you completely happy with everything 🥰 -Arvind
A great experience of customer service…
A great experience of customer service and satisfaction by SAM. This store has Aces employees. Thank you Sam and Three.
20 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Providing excellent service and memorable experiences is what we aim for every day, and Sam made that happen seamlessly. Thank you, Bijay, for being part of the journey! -Samad
Reply from Three UK - 3Store Edinburgh St. James
Thank you for your 5⭐ review, Hannah! We’re happy to know you had a wonderful experience. -Neha
Emilia and her manager Jamie were…
Emilia and her manager Jamie were brilliant. They helped me get a number which I thought was lost and gave me a great deal. Would highly recommend for the best service!
17 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thank you, Pedro, for such a fantastic review! We're really pleased to hear that Emilia and Jamie was able to guide you to the right deals and provide clear answers to your questions. Your recommendation means a lot. 😇 -Prabhjeet
Great service and banter from Arif on…
Great service and banter from Arif on both my phone contract and home broadband switch - thank you!
17 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks so much for your review. Arif will be delighted to know his friendly service and great banter made your contract and broadband switch such a positive experience. -Manavata
Arif was really helpful wad very quick…
Arif was really helpful wad very quick and efficient helped me get exactly what I needed
17 May 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
We really appreciate your kind words, Neil. Arif is always happy to assist and it means a lot to hear you felt well taken care of. Thanks for taking the time to share the joy! ⭐ -Ayesha
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