Excellent service from the second we walked in the door , from Kevin taking details , sorting contract etc , to handing over to Reilly to complete the deal , both great guys , been with 3 all my years... See more
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See what reviewers are saying
Sirinder and Tamati fantastic customer service, even though I wasn't a 3 customer. I had dreadful issues with my phone which they sorted. I would highly recommend these guys.
Company replied
Im very happy with that wonderful Seller in 3 store, Mr. Sirinder. Assistent Menager, the best service, That very very helpful Person, Im so happy with His help, very good expirience for me and I wil... See more
Company replied
Staff helped immensely very helpful kind & not over bearing and saved money on broadband that I didn't think I could get anywhere especially three. They also helped my friend too,so both happy, plus... See more
Company replied
Company details
About Three UK - 3Store Fort Kinnaird
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 7B Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, North, United Kingdom
- 01316573316
4.8
Excellent
78 reviews
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My experience with the advisor was very…
My experience with the advisor was very painless, he fixed was I know was a difficult problem, probably my fault.
Satisfied customer 😊
18 June 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi John, thank you for sharing your feedback. We’re really pleased to hear that our advisor was able to sort out a tricky issue and make the process feel effortless for you. 😇 -Prabhjeet
Reply from Three UK - 3Store Fort Kinnaird
Awesome! That’s what we like to hear. Thank you for your feedback! 🙌 -Veronica
Outstanding service from Tamati
14 June 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi Lesley, thank you so much for the 5⭐ review! We are delighted to hear you received outstanding service from Tamati. -Kishan
Service from Jamal was perfect
13 June 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi John! 😊
Brilliant to hear Jamal took such great care of you. Thanks for taking the time to share your experience with us! 🙌 -Ayesha
Excellent services, Reilly was calm, helpful and very knowledgeable , I feel I got the best deal on offer to suit my parameters .
Excellent services
26 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Oh wow! That’s what we call fantastic service. We truly appreciate you sharing this with us! ☺️ -Neha
Jamal was fantastic and made my phone…
Jamal was fantastic and made my phone shopping experience easy and convenient.
26 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi Louise, thanks for sharing this — brilliant to hear Jamal made choosing your new phone so straightforward and stress‑free. Sounds like you had a great experience. -Shivam
I came into the store at fort Kinnaird…
I came into the store at fort Kinnaird this morning looking at options for upgrading and replacement devices, I have been a loyal customer to three for many years jamal and his colleagues were very informative and knowledgeable.. jamal invested my needs requirements for the device and gave me a few options in detail. Top service as always highly recommended
25 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you for taking the time to leave this review, Sunny. We’re so pleased to hear that Jamal and our team were able to guide you through your upgrade options with care and detail at our Fort Kinnaird branch. 😊 -Veronica
After an issue with an on line order
After an issue with an on line order, the guys in store sorted everything out very smoothly.
21 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hello John, we’re delighted our store team provided such attentive support and got everything sorted. Thank you so much for the 5 ⭐ review! -Samad
I visited the Three branch at Ford…
I visited the Three branch at Ford Kinnaird and found the staff incredibly friendly and professional. They made everything very easy for me and provided an excellent service and product. Truly outstanding customer service from a very respectful and helpful team. Thank you so much
19 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you for taking the time to share this lovely review, Abdalla. We’re delighted to hear that our team provided clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq
Reply from Three UK - 3Store Fort Kinnaird
Hello Margaret! We're thrilled to hear you had a great experience with Tamati. Thank you for the review! -Afaq
absolutely first class service Reilly…
absolutely first class service Reilly and Kevin above and beyond top marks.
11 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
William, we really appreciate you sharing this. Hearing that Reilly and Kevin delivered such outstanding support is fantastic, and it’s clear they made a real difference during your visit. Your praise will definitely be passed on to them. -Manavata
Armand was very professional
Armand was very professional, informative and helpful. We are pleased with our new deals.
6 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
That’s brilliant, Eileen! 🎉 We love hearing that Armand made everything smooth and easy for you. Thank you for the wonderful feedback! -Veronica
Was well served by Samuel on replacing…
Was well served by Samuel on replacing the screen cover
Thank you
5 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi Lydia, great to hear Samuel was able to help with replacing your screen cover and make it a smooth experience. -Shivam
Top quality service
Excellent service from the second we walked in the door , from Kevin taking details , sorting contract etc , to handing over to Reilly to complete the deal , both great guys , been with 3 all my years and it’s those people who make it worth while ! In and out in no longer than 15 mins with a new handset , thanks very much again 👏🏻🤝
3 May 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Wow, Clive! 👏🏻 What a great experience. We’re thrilled Kevin and Reilly made everything quick and easy and had you out with a new handset in no time. Thanks for your continued support 🤝 -Samad
Top employee
When i was in today, Reilly done an amazing job. He eas so patient with me and went above and beyond to get what i requested. Thank you so much.
17 April 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hi Lauren, it’s great to hear Reilly took the time to support you so thoroughly and made sure everything you needed was taken care of. Thanks for sharing such kind words about the experience. -Kishan
The guys were extremely friendly and…
The guys were extremely friendly and helpful - thanks
8 April 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Hey Chris, that’s incredible! 🎉 We’re thrilled that our team made your experience go so smoothly. 😊✨ -Veronica
Hit the mark
Today I met Reilly, he provided exactly what I needed, he provided the information I wanted, and I walked out with a new phone in an acceptably short time. He was on point, acted swiftly and hit the Mark. Thanks Reilly.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thank you for your lovely feedback, Mim! Fantastic to hear that Reilly provided the right support and made the whole process seamless for you. ✨ -Veronica
Excellent customer service
Jamal was really helpful today! He was able to explain and answer all our questions. Really appreciate it!!
4 April 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Thanks a ton, Anna! 🎉 We’re so glad everything went perfectly with Jamal, and we can’t wait to welcome you back again! 🥰 -Kashish
Tamati was really helpful with both my…
Tamati was really helpful with both my account and my daughters and we now have new contracts.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
Karen, we really appreciate your feedback 🙌. Tamati clearly went above and beyond to help with both accounts, ensuring you and your daughter walked away with new contracts stress free. -Samad
Happy Customer…
Reilly and his manager where very helpful and dealt with my swap from personal to business account and very professional 👏
17 March 2026
Unprompted review
Reply from Three UK - 3Store Fort Kinnaird
We’re really glad to hear Reilly gave you such great support, Eden. We want every customer to feel just as happy with our service. 🌺 -Ayesha
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