Ÿl After inadvertently downloading MANY viruses last night making this phone pretty much worthless in desperation I called into your Merrion Centre for help. The chap who helped me, the assista... See more
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I have been visiting three support with replacement my SIM card , I got helped very quickly and very happy with service. Thank very much awais
Company replied
Hello , I came at your Merrion centre branch I dealt with Mr Azeem who gave is a fantastic customer service o really appreciate his support.
Company replied
All the people working were very helpful especially Monib and Awais. Helped me save money and get the best plan and then even helped my friend save on his plan
Company replied
Company details
About Three UK - 3Store Leeds (Merrion Centre)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 25, The Merrion Centre, LS2 8NG, Leeds Merrion, Midlands, United Kingdom
- 01132449217
4.9
Excellent
206 reviews
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I have been visiting three support with…
I have been visiting three support with replacement my SIM card , I got helped very quickly and very happy with service.
Thank very much awais
19 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Thank you for the fantastic ⭐⭐⭐⭐⭐ review, Majid! We're delighted to hear that Awais made your visit smooth and straightforward, ensuring everything was taken care of efficiently.- Three Social Media Team
Top customer service
Ÿl
After inadvertently downloading MANY viruses last night making this phone pretty much worthless in desperation I called into your Merrion Centre for help.
The chap who helped me, the assistant manager I believe truly did go to the end degree to get me sorted. I've been in Sales/Sales management for most of my life and if I hadn't retired recently I would be offering this young man a job so professional and helpful was he.
Please pass on my thanks and i can assure you that due to his efforts you now have me as a customer to life
Yours
Simon Davidson
19 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
What a powerful shout‑out, Simon 💙 the Assistant Manager at our Merrion Centre store turned a difficult situation around with remarkable care and dedication, and hearing you've chosen to stay with us because of his efforts is recognition of the highest order. Thank you for sharing your experience 🌟
- Three Social Media Team
His services was phenomenal he knows …
His services was phenomenal he knows how to talk with customers. Mobin
16 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
A huge thank you for this glowing review! ✨ We're thrilled to hear Mobin's friendly approach and great communication helped create such a positive experience. Feedback like this truly brightens our day. - Three Social Media team.
I was there with a friend who wanted to…
I was there with a friend who wanted to get a new SIM card, but somehow Awais convinced me to upgrade my plan. He was very helpful and quick.
14 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hey Ali, you've just made our day. What a fantastic shout-out for Awais. We're delighted his helpful advice and efficient support helped you find an upgrade that worked for you, even when you came in just to help a friend. Thanks for sharing such lovely feedback.
Three Social Media Team
All the people working were very…
All the people working were very helpful especially Monib and Awais. Helped me save money and get the best plan and then even helped my friend save on his plan
14 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
What a lovely feedback, Salman! ✨ We're delighted to know Monib and Awais provided excellent support and ensured both you and your friend found plans that worked best for you. Thank you for sharing your experience. - Three Social Media team.
Service was amazing friendly staff and…
Service was amazing friendly staff and saved me money serviced by awais and mobin
14 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Elizabeth, it's wonderful to hear Awais and Mobin helped deliver an experience that combined genuine care with meaningful value. — Three Social Media Team
Azeem was fantastic and very helpful…
Azeem was fantastic and very helpful thanks
7 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Mustak, thank you for your review. We're delighted to hear Azeem provided such great support and helped make your experience a positive one.— Three Social Media Team
Brilliant service excellent manager
Brilliant service excellent manager. Lukasz is brilliant
7 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hey Ian, we're glad to hear Lukasz made your experience positive one. Thank you for the feedback.
-Three Social Media Team.
Hello
Hello ,
I came at your Merrion centre branch I dealt with Mr Azeem who gave is a fantastic customer service o really appreciate his support.
5 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Kadija, thank you for sharing your experience. We're pleased to hear Azeem made the process straightforward and provided a high level of service throughout.
Three Social Media Team
great sim with good network
5 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Love this, Komaldeep 💫 it's fantastic to know you're enjoying both the connectivity and overall experience 🌟
- Three Social Media Team
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Gurkirat, thank you for taking the time to leave a review. We're delighted to hear that you had a positive experience with our staff. Providing friendly and helpful service is our priority, and it's great to know our team made a good impression. We appreciate your support and look forward to assisting you again in the future.—Shivam
Great servicr by awais
5 October 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Dennis, thanks for taking the time to leave a review. It's great to know Awais made such a positive impression. We appreciate your feedback.
Three Social Media Team
I met Azeem .He is very helpful and…
I met Azeem .He is very helpful and caring guy about customers.
28 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Sanira, thanks for the wonderful feedback. We’re delighted to hear that Azeem provided outstanding support with a thoughtful and warm approach, making your experience a great one.
-Three Social Media Team
Azeem was super helpful with phone set…
Azeem was super helpful with phone set up excellent service
28 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hello Denise, we're delighted Azeem could help get your phone set up and make things easy for you. Thank you for your 5⭐ review. - Three Social Media Team
I had a good experience with an ongoing…
I had a good experience with an ongoing issue. A massive thanks to Shann for helping me try and resolve this by spending plenty of time on it. She spoke through all the necessary steps and put me on the right path.
24 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Sam, thanks for sharing your feedback. We’re pleased to hear that Shann delivered exceptional assistance throughout, guided you through the necessary steps, and took the time to help you sort your ongoing issue, making the entire experience smooth and hassle free.
– Three Social Media Team
Shannon was so helpful
Shannon was so helpful. absolutely brilliant. we'll be back. we couldn't have asked for more help. everyone in the store has been fantastic
24 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hello Patricia, we're delighted Shannon and the team could assist during your visit. Thank you for your kind words. - Three Social Media Team
Yassen is incredible helpful and nice…
Yassen is incredible helpful and nice . Very happy with the service
24 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
We’re really glad to hear Yassen gave you such great support. We want every customer to feel this happy with our service. 🌺
-Three Social Media Team
Yaseen at Merrion Centre branch is very…
Yaseen at Merrion Centre branch is very helpful and professional to assist me. I am happy to change to THREE from another service provider with his help.
19 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi George, thanks for the glowing 5⭐ review. We’re glad to hear that Yaseen at the Merrion Centre branch provided skilled assistance and made your switch easy and stress free.
-Three Social Media Team
Good servicre awais thanks you
17 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi Hlena, thank you for sharing this amazing 5⭐ review. It's wonderful to see Awais recognised for the support provided. We appreciate your feedback.
Three Social Media Team
Well-explained and understood
15 September 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Merrion Centre)
Hi there, thanks for the fantastic feedback. We're delighted to hear that you have been provided with clear and thoughtful assistance throughout creating a smooth and hassle free experience for you.
-Three Social Media Team
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