Great experience in the shop, Craig was fast and efficient and knew what he was doing and willing to put up with all my silly questions.
Company replied
Location
Switch location336 Almondvale South, The Elements, EH54 6HR Livingston, North, GB
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See what reviewers are saying
First went into the store to discuss potential Sim Only deals, Richard was incredibly friendly, super helpful, not trying to force me into taking out a contract with them, just offering advice and... See more
Company replied
Andrew was very helpful and I was able to renew my contract. He has provided with clear and detail information and supported in making the right decision to move forward with my contract. Thank you.
Company replied
We had a fantastic experience at Three today with Lewis. We needed help with several contract changes and had a number of queries, but nothing was too much trouble. Lewis was extremely helpful, kn... See more
Company replied
Company details
About Three UK - 3Store Livingston
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
336 Almondvale South, The Elements, EH54 6HR, Livingston, North, United Kingdom
- 01506440945
4.8
Excellent
107 reviews
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Great help from Andrew upgrading our
Great help from Andrew upgrading our business contracts got us a great deal and was soo simple to do.
3 June 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hello Jamie, we appreciate you taking the time to share your positive experience. It is wonderful to hear that Andrew provided such great help and made upgrading your business contracts a simple process with a great deal. -Kishan
Disappointed
Unfortunately, I have to update my review. It turns out that a staff member at the Livingston shop gave us false information about roaming and failed to inform us that our contract does not include free roaming. As a result, we have been left without any roaming service while on holiday. When signing the contract, we specifically asked about the data allowance outside Scotland. We were told it was probably around 6GB, but they weren't entirely sure of the exact amount. We were never informed about the additional £2 daily roaming charge. We feel extremely disappointed and deceived by this unreliable employee. As soon as we return from our holiday, we will be switching back to our old provider, giffgaff, where we get 5GB of free EU roaming.
1 June 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Katarzyna,
So glad to hear you had nice service and that everything went smoothly ⭐ -Ayesha
Andrew was very patient and helpful
Andrew was very patient and helpful. Thanks for the great service
30 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Tatenda, we’re pleased to know Andrew supported you with such patience and care. Thanks for sharing your experience. 😊 -Ayesha
Great service
25 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Iain! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Andrew was amazing explaining on what…
Andrew was amazing explaining on what offer I should go for and saying how much id be saving a month by going for the better phone.
23 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Lauren, it’s great to know Andrew took the time to guide you through your options and helped you feel confident in your choice while highlighting the value 😊 it’s always good to see our team making things clear and straightforward. -Shivam
The guys were very knowledgeable and…
The guys were very knowledgeable and gave me great advice to what phone and contact was best for me
9 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi George, thanks for your feedback. It’s great to hear the team provided helpful guidance when choosing a device and plan that suited your needs. -Suhaas
Craig was a great help updating my sim…
Craig was a great help updating my sim contract
18 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Thanks for sharing your feedback, James! We’re really glad Craig could help with your SIM contract and make things easier. 🎉 -Samad
Craig was a great help helping me…
Craig was a great help helping me upgrade to my new phone and made the process easy.
18 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Lovely feedback, Sheena—Craig’s assistance in making your upgrade easy really highlights the service we strive to provide every day. -Shivam
Kyle done such a great job helping me…
Kyle done such a great job helping me and my partner sort out a new phone contract for my father in law and an iPad also. Great deals and even better service. Couldn’t have asked for a better experience. I will definitely be back in store to get my new phone next month.
18 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Sam, your feedback made our day. Kyle loved assisting you, and we’re glad the experience felt right from start to finish. See you next month for that upgrade. -Manavata
Nathan was a top class bloke
Nathan was a top class bloke. An amazing sales pitch and helped me secure a new phone.
Thankyou very much for the support
17 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Absolutely fabulous, Abbie! We’re glad Nathan was such a wonderful support to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Nathan was a great help and had amazing…
Nathan was a great help and had amazing customer service skills. Very helpful and easy to understand.
17 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Thanks for sharing your experience, Zara 😊 We’re thrilled Nathan used his stellar expertise and clear guidance to look after you so wonderfully. Here's to many more fantastic moments ahead ❤️ -Arvind
Great store and staff
I always use the Livingston store staff always welcoming and very informative.
Today Nathan delt with my upgrade and he was as expected very good talked me through a range of phones that suited my needs etc. Will be back when I need anything else.
17 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Such a pleasure to read your feedback, Ryan. The Livingston store team takes real pride in offering friendly and knowledgeable service, and we’re glad that came across. Nathan will be thrilled to hear he helped you find the right phone with confidence. Thanks for choosing us. -Manavata
Amazing and friendly service
Went in for a new Sim and everything was set up quickly with no hassle thanks to Cheryl. Great service with a friendly smile. 10/10
16 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Brilliant to read your feedback, Mr Donnelly. Cheryl made sure everything was set up quickly and without any hassle, and it’s great to know her friendly approach made the experience a 10/10 for you. -Manavata
Very straightforward and helpful
13 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Thanks for taking the time to leave a 5⭐ review, Alistair. We’re glad to hear you’ve had a great experience. -Neha
Reply from Three UK - 3Store Livingston
Hi Paddy, great to know Craig provided strong support and made the experience a positive one for you. -Kishan
Andrew was so helpful
Andrew as a trainer was so helpful and sorted my 3 contacts out.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Great to hear Craig, Andrew was able to support you and get everything sorted so smoothly. -Shivam
Great experience
Great experience. Kyle was very knowledgeable and very helpful
7 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Thank you for the fantastic ⭐⭐⭐⭐⭐ review, Thomas. We’re thrilled to know Kyle made your interaction with us seamless. -Maryalex
Excellent customer service
Excellent customer service. Andrew was a great help.
2 May 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi there, your words truly spotlight Andrew's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Reply from Three UK - 3Store Livingston
Hello Robyn 😊, thank you for the wonderful review. We’re delighted to receive such kind words about Andrew. -Suhaas
Great staff went in for my husband and…
Great staff went in for my husband and they kindly sorted out other products that we use as well. Excellent.
24 April 2026
Unprompted review
Reply from Three UK - 3Store Livingston
Hi Danna, thanks for taking the time to leave a review. It’s great to hear the team were able to help not just with your visit, but also by making sure everything else you use was covered too. -Shivam
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