Olivia at Three in Macclesfield 3 today was utterly charming and helpful about rescuing my phone from a clean-up virus. She really made my day with her calm and professional approach. Vielen Da... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matt was really helpful and made changing my phone and package so easy. Everything was explained in a very straightforward way, checking my understanding. There was no pressure whatsoever, and I'm de... See more
Company replied
Great experience in Three today. Olivia made excellent recommendations and could not have been more professional and helpful. She even helped me transfer all my data across to my new phone. Could not... See more
Company replied
Much better than my experience with Vodafone grosvenor, Staff at 3 the branch were absolutely amazing. Im a long time user of 3 and the merger has caused me so many problems at the Vodafone store! So... See more
Company replied
Company details
About Three UK - 3Store Macclesfield
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
27/29 Market Place, SK10 1DY, Macclesfield, Midlands, United Kingdom
- 01625440497
4.8
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service Stephen ( Macclesfield)was very helpful…
Stephen ( Macclesfield)was very helpful with advice and hands on assistance with our new iPhone.
3 has been an excellent choice as a provider
29 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Ronald, it is great to hear that Stephen in our Macclesfield store was able to provide the guidance and support needed for your phone. Congratulations on the iPhone! We're pleased to know our service is meeting your needs and that you're happy to be with us. -Kishan
Great experience
Dale was very helpful and patient with me. Great service. Would recommend macclesfield store to everyone.
28 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hi Debbie, thanks for sharing these kind words. It's great to hear Dale took good care of you and that the Macclesfield team made your visit a positive one. We appreciate the recommendation. -Kishan
After trying other phone companies
After trying other phone companies, Three is the absolute best and their customer service lady named Olivia is exceptional.
17 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thank you for sharing this brilliant review, Barbra! 💫 It’s wonderful to know that Olivia’s guidance helped make Three your top choice. 😊 -Veronica
New Phone.
What I needed doing was done perfectly. Very happy and satisfied.
16 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Love this, Paul! We’re buzzing with excitement knowing that our team made your experience outstanding. Your amazing 5 ⭐ feedback truly makes our day! ☺️ -Kashish
Stephen top very good best yet
16 January 2026
Unprompted review
Reply from Three UK - 3Store Macclesfield
Christopher, thank you for this lovely feedback! So glad Stephen delivered excellent support. Have a fantastic day! -Veronica
Staff were very helpful.
Matt was very helpful and very patient. He solved my issues quickly. Would recommend popping into Three store in Macclesfield if you need a hand with anything.
27 December 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Great service from Dale
Great service from Dale. Always excellent and very helpful
when i visit the store to upgrade.
5 December 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thanks for the 5* review! We appreciate your feedback -Maxine
Mark
Great service, I had a tech issue I could not resolve but the guys in store got it fixed in no time, thanks!
10 November 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
That's epic, Mark! We're glad the team in store sorted it out and resolved any inconvenience :) -Scott
Amazing Service
I have been a longstanding customer of Three because of the guys in the Macclesfield store, Matt has been brilliant over the years and always gone out of his way to support me with any tech issues. Brilliant service. Thank you
6 November 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
We love that, Joseph. Huge thank you for writing a review and letting us know about the great service from Matt and all the Macclesfield store team. :) -Scott
I bought a new phone and the team in…
I bought a new phone and the team in Macclesfield helped me set it up and explain how to use it, great service, thank you so much
6 November 2025
Unprompted review
Reply from Three UK - 3Store Macclesfield
Thanks for your feedback, Carol, and it's lovely to hear that you enjoyed great customer service from the Macclesfield store team. We appreciate you taking the time to share this with us. -Michael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.