We were helped by Erin today and she was really helpful. All queries and questions were discussed and sorted. She was very professional and understanding. Very knowledgeable about the products and s... See more
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I visited Three in Maidstone today to switch from another provider, and I had a great experience. Erin assisted me throughout the process and clearly explained each step, making sure I understood ever... See more
Company replied
Great service from Richard in 3 shop in Maidstone … He managed to sort my problem out really happy that he went the extra mile As an OAP so helpful would recommend this shop as all staff have been... See more
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I broke my iphone and needed my ESim to be transferred onto my old iPhone whilst my current one went off to be fixed. I popped into Three Fremlin Walk Maidstone and was served by Erin who was absolute... See more
Company replied
Company details
About Three UK - 3Store Maidstone
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 12 Fremlin Walk, ME14 1QP, Maidstone, South, United Kingdom
- 01622671373
4.9
Excellent
75 reviews
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This company invites their customers to review, whether positive or negative
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We were helped by Erin today and she…
We were helped by Erin today and she was really helpful. All queries and questions were discussed and sorted. She was very professional and understanding. Very knowledgeable about the products and services.
We left very happy.
5 July 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi, there! It’s great to hear that Erin made your visit smooth and stress‑free. Her ability to listen, guide and explain clearly is something we’re incredibly proud of, and your experience reflects exactly the level of care we aim to deliver every day. 😇 - Three Social Media Team
Thank you Erin
I visited Three in Maidstone today to switch from another provider, and I had a great experience. Erin assisted me throughout the process and clearly explained each step, making sure I understood everything before moving forward. She was extremely friendly and made the whole experience smooth and stress-free. Excellent customer service!
4 July 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Your words are a real highlight, Abbie ✨ We’re pleased Erin’s attentive support at our Maidstone store made your move across feel easy to follow, with clear guidance every step of the way 😊
- Three Social Media Team
Great service from Richard in 3 shop in…
Great service from Richard in 3 shop in Maidstone … He managed to sort my problem out really happy that he went the extra mile
As an OAP so helpful would recommend this shop as all staff have been very helpful
20 June 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey, Linda! It’s great to hear that Richard provided such attentive support and made sure everything was resolved smoothly for you. Knowing that you felt genuinely looked after means a lot to us. 😇 -Prabhjeet
Great service
Michael was amazing, very knowledgeable and helpful.
Highly recommend!
20 June 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey Becky, we’re so glad you’re happy with our service from Michael, thank you so much for the ⭐⭐⭐⭐⭐ review! -Kashish
Lorena was a amazing I broke my phone…
Lorena was a amazing I broke my phone and she helped us set up the new phone and transfer everything I’m not techi so this was a massive help to me she is a credit to your company
14 June 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
We’re thrilled to hear this! Sam will be delighted to know she made your experience shine. Thanks for letting us know, it truly means a lot to us, Ian! 🥰 -Kashish
Reply from Three UK - 3Store Maidstone
Thank you, Gorem! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Erin was most helpful
Erin was most helpful, polite and very informative. Patient
11 June 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Lydia, thank you for taking the time to leave a review. Erin will be thrilled to know her support made a real difference.
Three Social Media Team
Erin was wonderful and talked through…
Erin was wonderful and talked through all the new options clearly and idiot proof.
11 June 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey Neil. We're thrilled Erin made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Michael was fabulous
Michael was fabulous. Very informative and made sure we got the best deal for three 3 phones. Thank you
31 May 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thanks for sharing, 🎉 Stacey! Michael clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 -Kashish
Great service from Lorena and Michael…
Great service from Lorena and Michael who assisted us and went above expectations.
31 May 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Emily. Thank you so much for taking the time to share this, as it is fantastic to hear that Lorena and Michael provided such brilliant support and went above and beyond for you. -Shivam
Michael was super knowledgeable about…
Michael was super knowledgeable about the phones and contracts he was very helpful and patient to get us the best deals. We got three phones and contracts. Michael was very polite throughout our two visits.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Wonderful to read feedback like this, Verity. Michael’s knowledge and patience really shine through, and we’re delighted he helped you find the right phones and contracts across both visits. -Manavata
Jack was informed and helpful to assist…
Jack was informed and helpful to assist us transfer all our accounts in one visit.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Kevin, thank you for the brilliant 5 ⭐ rating. We're delighted to hear Jack made the whole process smooth and straightforward for you. -Maryalex
Fantastic help from jack thank you…
Fantastic help from jack thank you helping with the set up
6 May 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
That’s brilliant to hear, David! We’re so glad Jack could help get everything set up and running smoothly for you. Thanks for sharing your experience and welcome to Three. -Shivam
Jack was fantastic
Jack was fantastic, excellent service and great advice.
4 May 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Mark, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Jack. -Prabhjeet
Michael was very good and helpful today
3 May 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey there! Simple, easy, sorted! 🎉✨ We’re hyped Michael could help you out today, have an awesome week ahead! 🚀 -Kashish
I broke my iphone and needed my ESim to…
I broke my iphone and needed my ESim to be transferred onto my old iPhone whilst my current one went off to be fixed. I popped into Three Fremlin Walk Maidstone and was served by Erin who was absolutely brilliant she was so efficient and did this for me within a few minutes. Extremely patient and helpful.
30 April 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Yay 🎉 Sacha, your words light up our day! We’re delighted that Erin at Fremlin Walk Maidstone stepped in with calm expertise, sorted your eSIM switch onto a backup phone, and got everything sorted swiftly while your device was away for repair. Wishing you smoother moments ahead ❤️ -Arvind
The store assistant
The store assistant, Michael was amazing. He helped setup my new iPhone 17e and pass across all my data from my old iPhone 11. We experienced a problem that meant the iPhone 17e didn’t connect to the internet. Michael went above and beyond to fix the issue which was due to a software issue from tfw transfer from my old phone. Massive thank you to Michael!!!
28 April 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hi Warren! Thanks for the 5⭐ review, we really appreciate it. Michael will be so glad to hear he got everything sorted with your new iPhone and fixed that connection issue. Massive thanks for the shoutout! 🙌📱✨ -Ayesha
Jack has been incredibly helpful at the…
Jack has been incredibly helpful at the Maidstone shop. He has gone above and beyond to help my ignorant self when switching phones
25 April 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Thanks so much for letting us know, Henrietta. It’s great to hear that Jack made your visit to the Maidstone store feel smooth and supported you confidently through your phone switch. -Afaq
Jack was great I wouldn't have bought…
Jack was great I wouldn't have bought a new phone if it weren't for him being able to transfer everything from my old one.
19 April 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Love hearing this, Paul 💫 We’re delighted that Jack took such great care of you and ensured everything was handled with total expertise. Wishing you plenty of joy and smiles ahead ❤️. -Neha
The assistant was very freindly and…
The assistant was very freindly and could not have been more helpfull her name was Erin.
18 April 2026
Unprompted review
Reply from Three UK - 3Store Maidstone
Hey, Steve. We're thrilled Erin made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
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