Called in today for an issue with my handset and Andy couldn't have been more helpful, he had the handset ready to go again in no time at all. I'm been here several times and they are always willing t... See more
Company replied
Location
Switch locationUnit 21 The Abbey Centre, Longwood Road, BT37 9UH Newtownabbey, North, GB
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See what reviewers are saying
I came in to price for a new iPhone as I was due an upgrade. I received great customer service where I was informed of my contract options and went through my previous contract to see if I required an... See more
Company replied
I visited the 3 phone shop in the Abbey centre today and was dealt with by Andy who I found to be very informative, knowledgeable in his role and carried out my request with ease. We ended up purchasi... See more
Company replied
Lois and Mark were so helpful and honestly made getting a new phone so easy. They really made the whole experience so much easier and were so knowledgable! There were able to get me a deal I never wo... See more
Company replied
Company details
About Three UK - 3Store Newton Abbey
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 21 The Abbey Centre, Longwood Road, BT37 9UH, Newtownabbey, North, United Kingdom
- 02890851615
4.8
Excellent
62 reviews
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Excellent customer service from Andy…
Excellent customer service from Andy was very helpful and had great insight and was very friendly
24 July 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey Rory, thank you for sharing this feedback! We’re thrilled that Andy gave you such a fantastic experience. 🌟 – Three Social Media Team
Great customer service very friendly…
Great customer service very friendly and helpful!
22 July 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Benedict, your kind words mean a lot. We’re delighted our staff could support you so well. Thanks for choosing us and for leaving such a positive review.
– Three Social Media Team
Very clear and informative.
Very clear and informative.
Staff member made my upgrade a breeze
18 July 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey there! Thanks for your feedback, Our team always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ — Three Social Media Team
Good customer care
Mary was Very good and well experienced.
Good communication skills
13 July 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Irene, thank you for the wonderful 5⭐ feedback. We’re glad to know that Mary delivered expert assistance, communicated clearly, and made your experience seamless.
– Three Social Media Team
Extremely helpful
Called in today for an issue with my handset and Andy couldn't have been more helpful, he had the handset ready to go again in no time at all. I'm been here several times and they are always willing to help.
6 July 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Love hearing this, Tanya 💫 We’re overjoyed Andy’s expert support got your handset back up and running, and it’s wonderful to know the team continues to be there whenever needed 🌟
- Three Social Media Team
Excellent customer service
Excellent customer service provided by Tina & Gareth! Very patient & knowledgeable and would definitely come back to Three again!
22 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey, Vicky! We’re really glad to hear that Tina and Gareth gave you such excellent service. Their patience, knowledge and willingness to help clearly made a great impression. 😇 -Prabhjeet
Perfect experience
Perfect experience, very happy customer , Gareth is an excellent member of your staff in the Abbeycentre
17 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Thanks for sharing your experience, Catherine. It’s great to know everything was perfect and that Gareth made such a positive impression. We really appreciate your kind words. -Ayesha
Excellent customer servie from mary p…
Excellent customer servie from mary p in there newtonabbey 3 store . Understood everything and took the time to explain . Plus mary was able to reduce my monthly payments
15 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Thank you for your kind words, Leanne. We’re pleased to hear Mary delivered the support you expected at our Newtownabbey branch. 🌟 -Veronica
Customer service from three store newtownabbey…
Tina from three store in newtownabbey was really helpful with trading in my phone. She understood what I was looking for, plus my budget. I was able to get a really good deal and understood everything. Excellent customer service.
.
15 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Your words are a real highlight ✨ Jonathan. Great to know Tina delivered attentive and insightful support in Newtownabbey, guiding your trade‑in with a clear understanding of your needs and budget 💫 -Arvind
Lois and Mark were amazing!
Lois and Mark were so helpful and honestly made getting a new phone so easy. They really made the whole experience so much easier and were so knowledgable!
There were able to get me a deal I never would of got myself - saved me money and whole process was so easy! Highly recommend calling in if getting a new phone!
12 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Thanks a ton, Maeve! 🎉
So happy to hear Lois and Mark made everything simple and helped you get such a great deal. They’ll be thrilled to know they made your day. Really appreciate you sharing this! 💛 -Ayesha
Very nice service and good staff aswell
12 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Thanks a ton, Christopher! 🎉 We’re so glad everything went perfectly with us. See you soon! 🥰 -Kashish
The staff was very helpful
The staff was very helpful, she explained to us the options available and offered other options that may suit our requirement.
The service is superb and great value for money.
12 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey Jayne, you’ve made us smile big! Our team turned your visit into something fabulous, friendly, and sparkling with good vibes. ☺️ We’re overjoyed you left feeling valued, and we couldn’t be prouder of them for creating such a standout moment. ⭐ Here’s to many more magical times together! 🎉 -Kashish
Delightful
Gareth made everything plain and simple and took time to talk through the options Great customer service
9 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hey David, thank you for sharing this amazing 5⭐ review! We’re thrilled to hear that Gareth gave you such a fantastic experience. -Veronica
Mark and lois were amazing at helping…
Mark and lois were amazing at helping me choose a new phone. Thank you both.
5 June 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Eleanor, thank you for your feedback. It’s good to know Mark and Lois guided you through your choice and made the process easy to manage throughout. -Suhaas
Reply from Three UK - 3Store Newton Abbey
Hello Aaron, we appreciate you taking the time to share your positive experience. It is wonderful to hear that Lois provided such excellent assistance during your interaction. -Kishan
Faultless
Made the whole experience seamless when switching from another supplier
27 May 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hello William! We’re so happy to hear that you had a great experience with us. Thank you for the 5⭐ review! We’re always happy to help. -Neha
Andy was very friendly and went above…
Andy was very friendly and went above and beyond to get the best deal
27 May 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Karl, this is wonderful to read. Andy will be so happy to know his friendliness and extra effort made such a difference for you 💕✨ -Ayesha
Great staff
The staff member who was dealing with my upgrade was super friendly and helpful. With good knowledge of the products
19 May 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
That's brilliant, Russell. We're thrilled that our team member provided such pleasant support and shared stellar device expertise during your upgrade. 🌟 -Arvind
Very helpful
Very helpful, providing easy advice, assistance and solving my problem with my phone
16 May 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
That’s fabulous, Caleb! We really love hearing that from our customers, and it means a lot to us. Thank you so much for the 5 ⭐ review! -Neha
Tina was brilliant
Tina was brilliant . Her advice ended up saving me money and she was really easy to deal with. Really helpful team overall for someone who isn’t great with technology
16 May 2026
Unprompted review
Reply from Three UK - 3Store Newton Abbey
Hi Treena. It’s great to hear that Tina was able to simplify things and make sure you got the best value. Thanks for sharing such a sweet experience! ☺️ -Prabhjeet
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