Truly amazing service from Andy, Always worry about getting new phones, it was made painless thabks to andy.
Company replied
Location
Switch location45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA North Shields, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brett was kind and friendly. He helped me with exploring the options and getting set up quick so I could have my broadband ready. He's also offered further help if needed once I am good to go and said... See more
Company replied
Fantastic service! A nice friendly man called Brett helped me out. I urgently needed some help regarding a dementia friendly phone for my Dad and had issues talking to another provider on the phone! B... See more
Company replied
Great service from Paul and Andy. Sorted out a new three honor phone and linked it to a cracking deal. Really impressed with and tied up with Vodaphone. Works well in Europe. Looking forward to get... See more
Company replied
Company details
About Three UK - 3Store North Shields
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
45 Bedford Way, Unit 13, The Beacon Shopping Centre, NE29 6QA, North Shields, North, United Kingdom
- 01912574774
4.8
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aki was absolutely amazing from start…
Aki was absolutely amazing from start to finish!
27 March 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Andy was enthusiastic
Andy was enthusiastic, helpful and patient today. Very appreciative of his help today.
14 March 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Has a great experience with aki
10 March 2026
Unprompted review
Reply from Three UK - 3Store North Shields
WOW Zoe 🌟 Your 5 ⭐ review made our day. We're absolutely delighted Aki created a wonderful experience for you. Wishing you a fantastic day ahead ✨ -Arvind
Andy in the north shields Store was…
Andy in the north shields Store was absolutely amazing, sorted out me and wife's phone, cheaper deals for both.
Credit to the company 5 stars
9 March 2026
Unprompted review
Reply from Three UK - 3Store North Shields
That's impressive, David! 🎉 We’re delighted to hear that Andy at our North Shields store was able to provide such excellent support and help you and your wife find great value. 😇 -Prabhjeet
Brilliant Service from Aki
Great service from Aki today. Really pleased with help to upgrade phone and package. Top notch. 100% recommend.
6 March 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Graeme, we’re glad Aki made your phone and contract upgrade seamless. Your recognition and recommendation mean a lot to us. -Suhaas
The perfect service.....
Perfect service from both Aki and Paul! Highly recommended
Thanks again guys!!
2 March 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Val, thank you for taking the time to share this. It’s great to hear that Aki and Paul provided the support you needed and made things easier for you. -Afaq
Amazing service!
Aki and Paul were absolutely amazing from start to finish! I have been with Three for many years now and have never let me down
Thanks lads
2 March 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Mr Nixon, we’re delighted to hear you had such a positive visit and left feeling satisfied. Aki and Paul clearly made sure all your questions were taken care of, and it’s wonderful to know you’re happy to continue with us. Thank you for sharing your experience, it means a lot to us! 🌷 -Kashish
We were able to sort out multiple…
We were able to sort out multiple accounts into 1 which makes it more convenient, saved over £20 and kept our original numbers 😀
28 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Chelsea, we’re glad bringing your accounts together made life easier and saved you money while keeping your numbers just the way you like them. Thanks for the glowing feedback! ☺️ -Prabhjeet
Good deals
Good deals, knowledgeable staff
Great service all around
28 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Charlotte, thanks for sharing. It’s brilliant the team gave you clear guidance and helpful choices. -Kishan
Visited our local 3 shop today (North…
Visited our local 3 shop today (North Shields), and we were helped so much by Andy & Paul. Their customer service was amazing and they should be congratulated for their knowledge and expertise. They truly are a credit to the company.
28 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Lesley, thanks for sharing. It’s wonderful to know that Andy and Paul at our North Shields store provided such a brilliant experience through their professional guidance and skills. -Kishan
Really helpful staff
Really helpful staff took the time to understand our needs and explain options to find us the best deal, not like some of the busier stores where you feel like they're trying to rush you to a purchase.
28 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Jonathan, it's fantastic to hear you had such a standout experience with our team and walked away with a deal you're really happy with. Have an amazing day ahead! -Afaq
Brilleant survice with aki
Brilleant survice with aki
What a nice guy
Exserlent deal
Would recamend it to all we know .👍
27 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Neil, we’re delighted to hear you had such a brilliant experience with Aki and that the deal worked out excellently for you. Your recommendation means a lot to us. ☺️ -Prabhjeet
An amazing experience with aki
An amazing experience with aki
Lovely man brilliant deal 👌
Would recommend three to everyone we know
27 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Jenny! 🎉 It’s fantastic to hear Aki provided you with the best service possible. Thank you so much for the 5⭐ review! 😊 -Ayesha
Fantastic service from Paul and Andy
Fantastic service from Paul and Andy. Helped set my phone up and fix issues i had.
25 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thanks for your feedback, Davie, and it's lovely to hear that you enjoyed great customer service from Paul and Andy. It's a relief to hear that your phone issues have been resolved, and we appreciate you taking the time to share this with us. -Michael
Supported customer spoke to Brett…
Supported customer spoke to Brett excellent service
23 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Hi Louise, we’re delighted Brett’s dedication made your experience so positive. Thank you for sharing such a wonderful review! -Suhaas
Brett and Paul were so helpful!
Brett and Paul were so helpful!! Got me the best deal possible on the iPhone 17 much appreciated.
20 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Andy at North Shields is amazing
Andy at North Shields is amazing. Kind, patient and excellent at explaining clearly to old ladies. 😃
11 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
When service comes with kindness and clarity, it truly shines, Karen. We're happy Andy could brighten your day at North Shields! -Ashifa
Fantastic staff they were so friendly…
Fantastic staff they were so friendly and helped me every step of the way. I would recommend visiting this store in North Shields.
5 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Fantastic feedback, Mandy 🙌. We’re delighted the North Shields team were so friendly and supported you every step of the way. -Shivam
Great help and advice from Andy and…
Great help and advice from Andy and Paul, greats savings
4 February 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Diane, thanks for sharing. Andy and Paul did a great job guiding you, and we’re really glad it all worked out well. Good vibes all around! ⭐ -Ayesha
Brilliant service today with AKI needed…
Brilliant service today with AKI needed a new phone and he was excellent at explaining everything. Got me a great deal, very happy.
Definitely recommend. Thank you
31 January 2026
Unprompted review
Reply from Three UK - 3Store North Shields
Charlotte, your wonderful feedback has filled us with joy! We’re thrilled that Aki delivered an exceptional experience and helped you secure a great deal. We hope you’re enjoying your new device. -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.