Three UK - 3Store Oxford (Westgate) Reviews 

I went into store with issues on my phone and they managed to fix them. I an very happy with the in store service.

Jahlecia Jahlecia was an absolute pleasure to work with. She was professional, friendly, and incredibly reliable throughout the entire experience. Her attention to detail, excellent communication, and positive attitude made everything smooth and stress-free. She went above and beyond to ensure everything was done to a high standard, and it truly showed in the results. I highly recommend Jahlecia to anyone looking for someone who is dedicated, trustworthy, and exceptional at what she does. I would gladly work with her again.

Great experience at your store today. James was amazing, friendly and helpful, good customer service, highly recommended
Thank you

⭐⭐⭐⭐

We would like to say a huge thank you to the team at the Three Store in Oxford Westgate, especially Jahlecia and the manager, Chris.

We visited the store yesterday regarding a problem with Babbu account, and Jahlecia kindly asked us to return the following day so she could look into everything properly. True to her word, she worked incredibly hard to resolve the issue and kept us informed throughout.

Chris also stepped in and was extremely helpful and supportive. Together, they went above and beyond to sort everything out. They even helped reduce Babbu’s monthly phone bill, which was an unexpected bonus.

The issue with Babbu’s credit file was caused by an error that wasn’t his fault, and thanks to their help, we’re hopeful that once the credit record has been updated over the next month, he’ll be able to move forward with applying for his mortgage.

The customer service we received was outstanding. Both Jahlecia and Chris were patient, professional, understanding and genuinely cared about finding the best outcome for us. It’s rare to receive such dedicated service these days, and we left feeling listened to, valued and very grateful.

Babbu is extremely satisfied with the outcome, and we wouldn’t hesitate to recommend the Three Store at Oxford Westgate to anyone. Thank you both for your kindness, professionalism and for going the extra mile.

Great people Chloe and Jahlecia are amazing helpful people especially for adults that are not tech savvy

Amazing experience

Very good customer Service, great kindness.

Hasnain was very helpful, very confident, nice. Gave me a great offer, I will think about it and he also helped with my SIM card and fixed my issue. I had full information about my problem.

I went in today because I was concerned about the security of my Three account. Chloe was very very helpful and helped me through the whole process. She let me know that I was a victim of fraud and then took steps to help me secure my account. Firstly she changed my email address back and then issued a new sim card for the card that the scammer had taken out, locking them out. Then she walked me through the process of reporting it to the Three fraud line.

Throughout the process, Chloe was extremely professional and kind and even sat with me while I was on the phone with Three's fraud department.

I think that Chloe really went above and beyond in proving the best possible customer service and I think she should get a massive bonus and pay rise and promotion.

Jahlecia was brilliant - we have come in three times now and have always been so lucky to be attended by Jahlecia - super attentive, patient and kind

Markuss was super helpful, professional and very knowledgeable in their field. They made the whole process easy.

Markuss was an absolute superstar! Great service! Was initially planning to change mobile service provider but his diligence and ease of communication made so much sense and I’m happy to stay with Three thanks to Markuss!

Very helpful James was,explained everything very well and was very pleasant and polite.

Jahlecia and Chloe been absolutely great for me and my mum in Oxford brunch! They explained us whole process extremely efficiently and managed to find a great deal which save a lot of money for our family!I would strongly recommend them to anyone! They made whole experience so positive and above our expectations!! Thank you so much. I will definitely stay with Three provider for more years only thanks to them!

Excellant staff and service

JAMES IS MY HERO
I came with a broken phone and he helped me replace it and not charge me too much extra
Im very happy

Chis has done an absolutely amazing job in a stressful time! Top customer service!

Very convenient location, fast service, friendly staff.

Brilliant service every time at Oxford branch Westgate

Chlorine really helped me fixed my charging port and got me on a better plan thank you!