Gary and Matthew were very pleasant ,helpful and knowledgeable. I had rung technical support at 3 with no sense made rung your Pontypridd store advised to bring new router down . Gary sorted it out in... See more
Company replied
Location
Switch location89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL Pontypridd, South, GB
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I received a full special customer service from Joanna. She prompt to details, a good listener and ready to meet or satisfy my need as a customer. She is also highly convincing.
Company replied
Absolute great experience from Mathew today. Phones sorted and explained the mess i had. Cant thank you enough.
Company replied
Having purchased a new phone from the 3 shop in Pontypridd. I needed some help in transferring my old phone to the new one and Connar kindly did the whole procedure for me. He was extremely helpful an... See more
Company replied
Company details
About Three UK - 3Store Pontypridd
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Taff Street, Pontypridd, Mid Glamorgan, CF37 4SL, Pontypridd, South, United Kingdom
- 01443402223
4.8
Excellent
104 reviews
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I received a full special customer…
I received a full special customer service from Joanna.
She prompt to details, a good listener and ready to meet or satisfy my need as a customer. She is also highly convincing.
18 October 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Iyanda, thanks for your review. We're so pleased to know Joanna contributed to such a positive experience. Thank you for choosing Three.
- Three Social Media Team
EXCELLENT
Joanna has been wonderful and helpful, good in marketing and experienced. Always full of patience.
18 October 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi, there! 🎊 Great to hear. Hats off to Joanna for making the experience epic. Your feedback means a lot to us! - Three Social Media Team
Absolute great experience from Mathew…
Absolute great experience from Mathew today. Phones sorted and explained the mess i had. Cant thank you enough.
18 October 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Denis, we're delighted to hear Mathew made your experience such a positive one. It's great to know he helped get everything sorted and provided clear guidance to help untangle the issues you were facing. Thank you for taking the time to share your feedback! 😊💚
-Three Social Media Team.
Gary and Matthew were very pleasant…
Gary and Matthew were very pleasant ,helpful and knowledgeable. I had rung technical support at 3 with no sense made rung your Pontypridd store advised to bring new router down . Gary sorted it out in 2 minutes wish I hadn't bothered to ring and just go to these 2 . They are absolutely fantastic and you should be proud they work for you
14 October 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for the fantastic review Janet. It's great to hear Gary and Matthew were able to help efficiently and make things straightforward for you. We really appreciate your kind words and support.
-Three Social Media Team
Joanna was super helpful and friendly
Joanna was super helpful and friendly! Super glad I went in and was able to find a plan that worked perfectly for me
28 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Cerys, thank you for sharing this amazing 5⭐ review. It's lovely to see Joanna recognised for helping you find an option that suited your needs so well.
Three Social Media Team
Excellent service
We were served by Joanna today.
Very helpful, friendly patient and we were happy with the overall service received.
Thank you Joanna.
24 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
That's impressive, Debbie! We’re overjoyed to hear that Joanna made your experience fabulous. Thank you so much for sharing the feedback! ☺️- Three Social Media Team
Matthew was great in store and helped…
Matthew was great in store and helped me very much with my upgrade. Top service. Thank you very much
24 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for this lovely review, Teagan! It’s fantastic to know that Matthew was able to assist you and that you walked away happy with everything you needed. 😊
-Three Social Media Team
Matthew was very friendly and extremely…
Matthew was very friendly and extremely helpful. He gave me information in a very professional and easy-to-understand manner. It was a very pleasant experience to be assisted by him.
24 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for this lovely review, Vicki! It’s fantastic to know that Matthew was able to assist you and that you walked away happy with everything you needed. 😊
-Three Social Media Team
Matthew was informative
Matthew was informative, polite and helpful and patient
24 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Julie, we're glad to hear Matthew took the time to provide clear guidance and support throughout your visit. It's great to know his patient and considerate approach left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Very good customer services
Having purchased a new phone from the 3 shop in Pontypridd. I needed some help in transferring my old phone to the new one and Connar kindly did the whole procedure for me. He was extremely helpful and make it look so easy and I am so thankful for this wonderful customer service. 10/10 😊
18 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Maxine, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Connar took care of everything and helped make the switch to your new phone feel effortless. We appreciate your feedback.
Three Social Media Team
Reply from Three UK - 3Store Pontypridd
Hey Matthew, we're glad to hear the team was able to help once again and leave you with such a positive impression. Thank you for the feedback. 😊💚
-Three Social media team.
I met Matthew today to collect my new…
I met Matthew today to collect my new mifi box. Absolutely brilliant and welcoming. Ran into a small problem - my fault! And he managed to solve it in seconds. Was incredibly informative and kind. Credit to the company!
14 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Rebecca, thank you so much for the fantastic review! We're thrilled to hear that Matthew provided such a welcoming experience and was able to get your mifi box sorted out quickly. 😇 -Three Social Media Team
Cameron was very helpful and went…
Cameron was very helpful and went through everything thoroughly alongside Matthew
6 September 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Lisa, thanks for taking the time to leave a review. It's great to hear Cameron and Matthew helped make everything clear and ensured you had the support you needed throughout.— Three Social Media Team
Excellent service
Excellent staff friendly and so knowledgeable in sorting out my contract
26 August 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Caroline, thanks for this lovely feedback. It’s good to know the team’s warm approach and clear guidance helped get your contract in place. — Three Social Media Team
Sorted me out with a 17 pro max within…
Sorted me out with a 17 pro max within an hour with no faults cam and Matthew
9 August 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi Tomos. It is fantastic to hear that Cam and Matthew were able to get your new device sorted so quickly and flawlessly. Thank you for taking the time to highlight their excellent service.— Three Social Media Team
The staff was so helpful and patient to…
The staff was so helpful and patient to set up my new iPhone in the store due to unable to charge my old phone.
6 August 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Simple, easy, sorted, Warren! 🎉 We’re so happy our team could get your new iPhone ready to go. Have an awesome week ahead! 😉 — Three Social Media Team
5* customer service!
Walked in to the Pontypridd store today, very apprehensive as I’ve not had the best experiences in the past but I was so pleasantly surprised by the service provided by Matthew in particular but also Tom.
Matthew made me feel instantly at ease, explained everything in a way I could understand with zero judgement and without being patronising.
Both him and Tom couldn’t do enough to help with my issue, they were kind and gave me all the time necessary without making me feel rushed.
Thank you both so so much for your help and advice today. It was greatly appreciated!!
4 August 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi, Jen. We know experiences can make you feel uneasy, so we're thrilled that Matthew and Tom completely turned things around for you. Thank you so much for visiting our Pontypridd store! 🥰 - Three Social Media Team
Thanks to the guys
Thanks to the guys
Thanks for sorting out my new phone and getting rid of the viruses off my old phone A++++ service
3 August 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Thank you for the brilliant 5⭐ feedback, Leslie. We’re glad the team delivered a seamless upgrade and resolved the issues on your old phone quickly.
— Three Social Media Team
Matthew and Cam have been amazing
Matthew and cam have been amazing, so helpful, have us info and supported us through our purchases
2 August 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hi, there! We're absolutely thrilled to hear that Matthew and Cam provided such amazing support and gave you all the information you needed during your visit. 😇 - Three Social Media Team
Great servics the boys really helped me…
Great servics the boys really helped me out and set up my phone for me been going there for years
1 August 2026
Unprompted review
Reply from Three UK - 3Store Pontypridd
Hey Valerie, we’re delighted to hear the team gave you great service and helped set up your phone. We truly appreciate your trust and loyalty over the years. 😊
-Three Social Media Team.
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