We were met by one of the agents at the 3 shop who welcomed as very well. Then directed to another customer agents (Nehal)who served us, who was very helpful, polite, went through with us what we requ... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from Dean - sorted out renewals on sims and new contract for phone in no time sorting out the greatest of deals. Thanks again
Company replied
Well its really best experience by staff .. best welcoming staff .. well treated by Andreea in romford liberty School..
Company replied
In fact, I had such a lovely experience today with Nehal. He was fantastic! He was highly professional and took his time to explain. He also gave me a very good deal on my new device. Keep the goo... See more
Company replied
Company details
About Three UK - 3Store Romford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 23 The Liberty Centre, RM1 3RL, Romford, London, United Kingdom
- 01708752582
4.9
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dean was super helpful
Dean was super helpful, went through every option so that I was able to get the best deal!
16 July 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Mollie, thank you for the lovely feedback. We’re glad to hear that Dean delivered outstanding support, reviewed all the suitable choices with you, and helped you secure the ideal deal that fits you perfectly.
– Three Social Media Team
100% helpful and done in matter of time
Great customer service from Dean - sorted out renewals on sims and new contract for phone in no time sorting out the greatest of deals. Thanks again
15 July 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hey, Kelly! Dean will be over the moon to hear how well he looked after you. We're grinning from ear to ear knowing he swiftly sorted your SIM renewals and locked in our absolute best value contract for your new phone. 🥰 - Three Social Media Team
Reply from Three UK - 3Store Romford
Hi Brendan 😊
Wonderful to know you were treated with kindness and care. Thanks for letting us know.
— Three Social Media Team
Nice girl Tamima amazing service
Nice girl Tamima
Amazing service will come back
6 July 2026
Unprompted review
Reply from Three UK - 3Store Romford
Lacramioara, thank you for sharing this amazing 5⭐ review! It’s wonderful to know Tamima made your experience smooth and reassuring. We appreciate you taking the time to let us know. 💙
Three Social Media Team
Dean in the Romford store was very…
Dean in the Romford store was very helpful and informative, sorted me out very quick and efficiently on my upgrade I was struggling to do, thank you
5 July 2026
Unprompted review
Reply from Three UK - 3Store Romford
What a sweet 5 star rating, Jack! Dean is truly exceptional, and we’re so happy to know he made everything right for you. Thank you! ☺️ — Three Social Media Team
Helpful staff shiners and Andreea
Helpful staff shiners and Andreea
Thank you
3 July 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Stefania, thank you for your review. We’re glad to know that Shiners and Andreea delivered exceptional support and helped create a smooth experience.
– Three Social Media Team
We were met by one of the agents at the…
We were met by one of the agents at the 3 shop who welcomed as very well. Then directed to another customer agents (Nehal)who served us, who was very helpful, polite, went through with us what we required, gave us options and compared prices,he to took time to explain things which made it easier for us to understand and for us to make a good choice. Left the shop feeling satisfied
2 July 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Laura, thank you for sharing your experience. We’re delighted to hear Nehal guided you so clearly and made your visit feel welcoming from start to finish.
– Three Social Media Team
Very good attention to the client solve any questions
Very good attention to the client solve my question very quickly and especially Nehal who attended us in this ocation
1 July 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Adolfo, thank you for sharing your experience. We’re delighted to hear our team was able to assist you quickly, and it’s wonderful to know Nehal provided such attentive support.
Three Social Media Team
Reply from Three UK - 3Store Romford
Thank you for your wonderful feedback, Corina! We’re so glad John provided such outstanding support. 🌟 – Three Social Media Team
Had a wonderful experience at the Three…
Had a wonderful experience at the Three Store, Romford Liberty Shopping Centre. I really appreciate the way Mr. John responded to all my queries. He was professional, patient, knowledgeable, and took the time to explain everything clearly.
Excellent customer service and a very positive experience overall. Thank you, John, for your support and assistance.
23 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Anoop, thank you for sharing this. We are glad your visit to our Romford Liberty Shopping Centre store was such a positive one and that John supported you throughout your queries. It is great to know he made everything clear and easy to follow. We appreciate your feedback.
VodafoneThree Social Media Team
Amazing service with dean
Amazing service with dean - so helpful and efficient
20 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Karines, thank you for sharing your experience! We love hearing that Dean provided you with such outstanding support and took care of everything so quickly. -Kishan
Very clear and good customer service
17 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thank you for your review, Robyn! 😊 Wonderful to hear you had such a smooth experience. -Veronica
Customer service
Dean was really lovely in assisting with my issue. Thank you! :)
17 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks for the 5 ⭐ review, Cilla! We truly appreciate you sharing your experience. It's wonderful to hear Dean provided you with outstanding care. -Ayesha
Nehal is Very friendly amd helped with…
Nehal is Very friendly amd helped with the order quickly.
Thanks
14 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Boom 💥 Anil. Nehal delivered prompt and caring support, getting your order handled with ease ✨ -Arvind
Am so so pleased with the service I had…
Am so so pleased with the service I had from Tamima.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Absolutely love hearing this, Abena 💫 We’re pleased to know Tamima delivered such top‑tier and stellar support 🌟 -Arvind
Reply from Three UK - 3Store Romford
Hi Nicky, we are incredibly pleased to read that you received such high-quality care during your time with us. -Kishan
Tamima is very helpful
12 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Amazing, Rashida! We’re glad to hear that Tamima provided a positive experience and was able to assist you. Your feedback means a lot to us. -Neha
Andreeas customer service was…
Andreeas customer service was brilliant. She listened to exactly what I wanted, offered options and delivered.
She’s polite and friendly.
Thanks again Andreea 😊
6 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Your words are a real highlight ✨ Itoro. Great to know Andreeas guided everything with such thoughtful care, offering choices with confidence and delivering with a warm approach 💫 -Arvind
Tj was exceptional
Tj was exceptional! Really helpful and friendly. Fantastic service. Helped me out even though it was almost closing time.
5 June 2026
Unprompted review
Reply from Three UK - 3Store Romford
Superb, Catherine! 🌟 A big shout out to Tj for making your experience truly exceptional. Thank you for your kind words! ☺️ -Prabhjeet
In fact
In fact, I had such a lovely experience today with Nehal. He was fantastic! He was highly professional and took his time to explain. He also gave me a very good deal on my new device. Keep the good work going Nehal. I and my family surely enjoyed your professionality.
29 May 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Olabisi, thank you for your review. We’re pleased to know Nehal delivered excellent service and ensured you understood every step. We’re happy you and your family had a positive experience. -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.