I had the misfortune of being pick pocketed on a recent trip and my phone was stolen. On a recent trip Melrose was very kind to me and helped me get a new device and found not only a good deal for me... See more
Company replied
Location
Switch locationUnit SU45 West Quay Shopping Centre, SO15 1QD Southampton West Quay, South, GB
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I went into the Three store in Southampton, to ask for information on mobile broadband on behalf of my brother. And I was greeted by Carlyle, one of the stores sales advisors. I explained what I was a... See more
Company replied
Helpful, friendly and experienced. Thanks to Alex and his colleagues for your prompt response and support.
Company replied
Truly Amazing!!! We came in after trying to swap networks and messing it up .. Carlyle was especially helpful… he took time to understand and worked tirelessly to sort everything out .., we ended up w... See more
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Company details
About Three UK - 3Store Southampton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit SU45 West Quay Shopping Centre, SO15 1QD, Southampton West Quay, South, United Kingdom
- 02380630105
4.8
Excellent
41 reviews
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Helpful
Helpful, friendly and experienced. Thanks to Alex and his colleagues for your prompt response and support.
3 July 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi Fadejimi, thank you for sharing your feedback. We’re delighted that Alex and his colleagues responded promptly and offered the assistance you were looking for.
– Three Social Media Team
I had the misfortune of being pick…
I had the misfortune of being pick pocketed on a recent trip and my phone was stolen. On a recent trip Melrose was very kind to me and helped me get a new device and found not only a good deal for me she managed to get a reduction in my daughter’s package.
Excellent service, well done Melrose I hope your boss sees this post and you are rewarded accordingly. Thank you so much, you made a stressful situation stress free.
13 June 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hey, Jennifer. It’s great to know that Melrose was able to turn such a difficult moment into a smooth and reassuring experience. We’re delighted she could help you get set up with a new device and even secure a better deal for your daughter’s plan. Support like this is exactly what we aim for. 😇 -Prabhjeet
Very happy and good salesman
8 June 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks for the great feedback, Florin! ⭐ Always brilliant to hear when the service hits the mark. -Ayesha
Melly i call her that name
Melly i call her that name. She helped a lot. Thanks to her
8 June 2026
Unprompted review
Reply from Three UK - 3Store Southampton
What a sweet 5⭐ rating! We’re heartened to know about your experience with us. Wishing you a joyful day ahead! 🌸 -Ayesha
The member of staff who served me was…
The member of staff who served me was very efficient and help me make a good choice
24 May 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks for sharing your experience, Edna 😊 We're pleased to hear our colleague provided such stellar efficiency and prompt guidance to help you pick the perfect option 💙 -Arvind
I needed an upgrade for my old phone…
I needed an upgrade for my old phone and Melrose explained well the new contract bonus is that now i have roaming included! Over all staff attended my needs well.
17 May 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Wonderful feedback, Kratos. We’re delighted Melrose talked you through your upgrade and that the added roaming was a bonus. It’s great to know the staff met all your needs during your visit. -Manavata
Very good thanks 😊
I went into the store looking for an upgrade I was so happy got my new phone really good experience from everyone there
16 May 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks for the lovely review! We’re pleased to hear our team provided a positive experience and helped you with your upgrade. 😊 -Veronica
Exceptional experience!
I went into the Three store in Southampton, to ask for information on mobile broadband on behalf of my brother. And I was greeted by Carlyle, one of the stores sales advisors. I explained what I was after and he then went through and explained everything very methodically and professionally. And on top of this, he then very kindly wrote everything down for me so that I would not forget anything. I left the store feeling very impressed by his overall attitude, helpfulness and knowledge. An exceptional experience! Thank you and well done Carlyle!
11 May 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hello Mike, what a joy to read your message. Carlyle’s passion for helping shines through in every interaction, and we’re thrilled he made your visit to Southampton feel effortless and memorable. Thank you for celebrating his dedication with us. -Ashifa
Reply from Three UK - 3Store Southampton
Wow, Lizzie! Your review is next level awesome! 🎉 Huge shout out to Carlyle for making it unforgettable. Many thanks 😉 -Kashish
Phone contact upgrade
We were out of contract with the phones we have. We were guided to better alternatives, from which we made our choices.
The advisor was very helpful and informative at the Southampton 3 shop.
I would highly recommend using them.
27 April 2026
Unprompted review
Reply from Three UK - 3Store Southampton
That’s a fantastic review! It sounds like the advisor at the Southampton Three store really took the time to guide you through your options and make sure you found the right upgrade. Being out of contract can feel overwhelming, but having someone helpful and informative makes all the difference. Your recommendation highlights the value of good customer service clear guidance, patience, and making sure the customer feels confident in their choice. -Manavata
Carlyle went above and beyond sorting…
Carlyle went above and beyond sorting out my mess up. A couple of hours with patience and humour. Could not been any better
17 April 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thank you for taking a moment to share this, James! We’re really pleased to hear that Carlyle provided such dedicated support and made the whole situation easier for you. -Afaq
Truly Amazing!!
Truly Amazing!!! We came in after trying to swap networks and messing it up .. Carlyle was especially helpful… he took time to understand and worked tirelessly to sort everything out .., we ended up with a fantastic deal which included broadband!!! Great work !!! Amazing service
17 April 2026
Unprompted review
Reply from Three UK - 3Store Southampton
We’re loving it, Rae! Carlyle’s wit turned a tricky switch into a smooth journey and those deals were just the cherry on top of an already brilliant visit. Happy surfing. -Ashifa
Very good from Carlyle from Southampton shop...thanks
Good service costumer...
16 April 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Amazing, Alin! It’s great to hear you had such a positive experience with Carlyle at our Southampton store. Thank you for sharing this! ☺️ -Prabhjeet
Very helpful and supportive.
Very helpful and supportive.
Good knowledge also.
3 April 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thanks a ton for the review, Dominic! We absolutely love hearing this. Hope you have a wonderful day. 😊 -Prabhjeet
Garlysle was amazing such a smooth and…
Garlysle was amazing such a smooth and quick process. Listened to what I wanted and got me exactly what I was after
30 March 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Thank you so much, Chalkie! We’re thrilled to hear that Garlysle made the process smooth and quick, and that you got exactly what you were looking for. -Shivam
Matt
Matt went above and beyond to help me out, couldn’t have done any more for me to solve my issue. From helping me in store to even helping me out of his hours. He honestly was such a pleasure to deal with and made the whole process incredibly smooth. Would recommend to anyone!
19 March 2026
Unprompted review
Reply from Three UK - 3Store Southampton
What an amazing 5⭐ rating, Seb! Matt made sure nothing was left unresolved, and we’re happy he made the experience so smooth. Wishing you all the best ahead ☺️ -Ayesha
Very quick and professional service…
Very quick and professional service from Carlyle. Thank you very much
3 March 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hello, Fru. We’re so pleased to hear Carlyle provided such attentive support and left you with a great impression. It’s wonderful to know our team is making a positive impact. -Prabhjeet
Anthony in the 3 store at West Quay in…
Anthony in the 3 store at West Quay in Southampton was excellent & extremely helpful. I rang last evening and he was very patient and helpful with my initial enquiries and just now I came into the store to buy a new tablet and home broadband deals which have become crucial to my current circumstances. He was very helpful in store and I now have everything I need to operate my business from home & in multiple locations. His customer service skills were excellent (I worked in that for 20 years) and he went out of his way to get me the best tablet available to me. I've been a 3 mobile customer for many years and always have a great experience with 3 that's my main reason for my loyalty. Great customer service, 5 stars.26th
26 February 2026
Unprompted review
Reply from Three UK - 3Store Southampton
That’s fantastic feedback, Darrell! 🌟 We’re so pleased Anthony at the West Quay store was able to give you such patient and helpful support, both over the phone and in person. It’s great to hear you’ve got everything you need to keep your business running smoothly, and we truly value your loyalty over the years 🙌 -Shivam
Excellent service
Excellent service, Mr. Carlyle dealt very well.Thanks a lot.
24 February 2026
Unprompted review
Reply from Three UK - 3Store Southampton
Hi Gagandeep. We’re pleased to hear that Mr. Carlyle provided such excellent service and made the experience smooth for you. Your appreciation means a lot to us. ☺️ -Prabhjeet
Reply from Three UK - 3Store Southampton
Woohoo 🎉 Delighted to hear you had such a positive and supportive experience 🚀 Your glowing 5 ⭐ review made our day, Rik. -Arvind
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