After spending quite a while on the phone with Three’s customer support without getting anywhere, I decided to visit the store, and I’m so glad I did. The Assistant Manager, Mamun, greeted me s... See more
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Muman the Assistant manager helped me sort out my daughter's phone line and add a very good deal for my sons new phone sim. Very polite and very professional. Also very informative with any questions... See more
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Aisha was very helpful in solving my problem and even lowered my monthly payment. Thank you!
Company replied
Mumam, at the St Albans Three Store was absolutely FANTASTIC. He solved the massive problem I had with a faulty broadband Router within a few minutes. Muman was so professional and exceptionally imp... See more
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Company details
About Three UK - 3Store St Albans
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 39 The Maltings, AL1 3HL, St Albans, London, United Kingdom
- 01727866641
4.9
Excellent
76 reviews
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Excellent customer service always
Excellent customer service always. Staff are very friendly and professional.
8 July 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Awal, we appreciate your review. It’s great to know our staff consistently delivers the level of service you expect.
– Three Social Media Team
Wonderful service!
After spending quite a while on the phone with Three’s customer support without getting anywhere, I decided to visit the store, and I’m so glad I did.
The Assistant Manager, Mamun, greeted me straight away and took the time to understand the issue I was having. I needed to get a 5G router from the store because it couldn’t be delivered to my address, and he made the whole process completely stress-free. He explained everything clearly, got everything set up for me, and made sure I left knowing exactly how everything worked.
What really stood out was how friendly, patient and professional he was throughout. Nothing felt like too much trouble, and it was genuinely a pleasure chatting with him while everything was being sorted. After a frustrating experience over the phone, Mamun completely turned things around and reminded me just how valuable great in-store customer service can be.
A huge thank you to Mamun for all of his help. He’s a real credit to the Three team, and I wouldn’t hesitate to recommend this store to anyone.
3 July 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi, Louis! It’s fantastic to hear how much Mamun’s support turned your experience around after a difficult time over the phone. His clear guidance, patience and professionalism clearly made a real difference, and we’re delighted he was able to get everything sorted smoothly for you. 🥰 Three Social Media Team
Reply from Three UK - 3Store St Albans
Hi Ann 😊
So lovely to hear Carlo sorted everything for you with such ease.
We’re really glad he fixed all your problems and made your day a little brighter.
Thanks for sharing your experience!
— Three Social Media Team
The Assistant Manager
The Assistant Manager, Muman was Excellent and extremely helpful!
26 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Such a lovely message, Tricia ⭐️😊
We’re really happy to hear Muman was excellent and so helpful, he’ll be smiling when he reads this 💛✨
— Three Social Media Team
Muman the Assistant manager helped me…
Muman the Assistant manager helped me sort out my daughter's phone line and add a very good deal for my sons new phone sim. Very polite and very professional. Also very informative with any questions we have
24 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi there, Thank you for sharing your experience with us. It is brilliant to hear that your family received such great care and that all of your questions were answered thoroughly. Muman provided fantastic support by making sure both of your children's connections were properly sorted with the right setup. We truly appreciate you highlighting this polite and dedicated service.— Three Social Media Team
Aisha was extremely helpful
Aisha was extremely helpful, full of advice and found a great deal for us. Thank you
21 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hey Abdul thank you for the great feedback. It's wonderful to hear Aisha helped you find a better deal and shared advice that really made things easier. -Suhaas
Amazing service from Carlo
19 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Awesome stuff, Ana! ⭐ Carlo nailed it and we’re thrilled you walked away happy. Thanks for sharing the love! -Ayesha
Perfect service,sorted our lmt my new…
Perfect service,sorted our lmt my new contract within 5 minutes
Waqar
18 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Love this! This is exactly what we strive for, making you feel valued and happy. Wishing you an amazing day ahead! ☺️ -Kashish
Wonderful service in the Store in St…
Wonderful service in the Store in St Albans, the Manager Carlo is amazing and their customer advisor Waqar was lovely
15 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Kibrom. We’re delighted to hear that the team in our St Albans store made such a great impression. It’s wonderful to know that Carlo and Waqar created such a welcoming and supportive visit. 😇 -Prabhjeet
First class service.
12 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Absolutely love hearing this, Patricia 💫 We’re pleased to know our team delivered such top‑tier and stellar service 🌟 -Arvind
Amazing servicr from Carlo and Haydar
13 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Fantastic to hear, Carol! 🌟
Carlo and Haydar will be over the moon knowing they delivered amazing service. Thank you for the lovely shoutout! 💛 -Ayesha
Very good staff
The staff was very helpful especially the assistant manager. They were attentive and made upgrading my contract an easy process.
12 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Thank you for your wonderful review, Andie! 🌟 We’re happy to know the team created a welcoming environment and that the assistant manager made your experience exceptional. 🙌 -Neha
Great staff and efficient service
Very helpful and insightful staff. Everything was explained in detail to me and the service was very quick. Would recommend.
6 June 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Thank you so much for your lovely feedback, Florence! We’re delighted to hear you had such a wonderful experience with our team. 😊 -Veronica
Reply from Three UK - 3Store St Albans
This is fantastic to hear! ✨ We’re delighted that Carlo was able to support you so well. Thanks for the great review! -Veronica
Once again back in this lovely shop store
Once again back in this lovely store, wonderful service by all the staff specially Carlo he is amazing and was easy to speak to him also because we both speak Spanish, amazing and lovely, Carlo has got the skills needed, go to him for a good shopping experience.
30 May 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Antonio, thank you for taking the time to share your experience 🎯 We're pleased Carlo used his prompt expertise to keep everything effortless and look after your requests perfectly. Here's to great things ahead 💙 -Arvind
Purchased a sim only card for my…
Purchased a sim only card for my daughters dumb phone. Great service, good deal on the Sim too. All done in 5 mins. Great service.
30 May 2026
Unprompted review
Reply from Three UK - 3Store St Albans
That’s impressive, Stuart 😊 We're pleased our team provided such prompt efficiency to get your daughter's new connection active in just a few minutes, while securing a stellar value setup for you 💙 -Arvind
Reply from Three UK - 3Store St Albans
Thanks for this fantastic 5⭐ review, Wanda! We absolutely love hearing this. Have a wonderful day! ☺️ -Ayesha
Aisha was very helpful in solving my…
Aisha was very helpful in solving my problem and even lowered my monthly payment. Thank you!
24 May 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hey Sherry, this is lovely to read. We’re happy Aisha resolved your problem and reduced your monthly payment. 😇💙 -Ayesha
Aisha was absolutely lovely
Aisha was absolutely lovely, really great experience!
22 May 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hey Michaela! 🎊 That’s amazing to hear! Big kudos to Aisha for making your experience truly special. Your feedback means a lot to us. 😊 -Prabhjeet
Yaz and Carlo helpful efficient and…
Yaz and Carlo helpful efficient and informative
19 May 2026
Unprompted review
Reply from Three UK - 3Store St Albans
Hi Raphaelle, we’re glad Yaz and Carlo could provide clear guidance and support throughout your experience. -Kishan
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