I have been with 3 for many years. I have always had the best customer experience every time. The staff are very helpful, especially the St Austell team. I have never been disappointed with my visits... See more
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I recently visited the Three store in St Austell to make a change of details on my Three account and to enquire about an upgrade. Received a very professional, knowledgeable and friendly service from... See more
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I've been in twice recently. One with a lead connector problem the other with roaming in Morocco. On both occasions the staff (this time Maddiey, Tony and Ant) were realy helpful, friendly, efficien... See more
Company replied
I popped in last week as I was having issues with my phone. Maddiey was so helpful and knowledgeable and was able to sort it there and then! She has lovely customer service skills and nothing was too... See more
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Company details
About Three UK - 3Store St Austell
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12B Fore Street, PL25 5EN, St Austell, South, United Kingdom
- 0172668224
4.9
Excellent
78 reviews
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Really helpful in store compared to…
Really helpful in store compared to your phone side, very polite and helpful
16 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey Sophie, that’s superb! We’re glad our staff were able to sort everything out smoothly, and that you walked away feeling confident and happy. Thank you for sharing this wonderful 5⭐ review! -Three Social Media Team
Best experience ever
I have been with 3 for many years. I have always had the best customer experience every time. The staff are very helpful, especially the St Austell team. I have never been disappointed with my visits to the store and I would class the team as friends Tony, Ant and the rest of the team. All very knowledgeable and helpful.
13 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Thanks for being part of the Three family for so many years, Mrs Lowe. We're delighted the St Austell team continue to make every visit a great experience.😇 Hope you have a lovely day ahead! -Three Social Media Team
The assistant manager was very helpful…
The assistant manager was very helpful and will highly recommend them . Many thanks. A very satisfied customer.
13 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
What a lovely shout‑out, Ian 💫 it's fantastic to know the Assistant Manager's support earned your trust and such a strong recommendation 🌟
- Three Social Media Team
My experience yesterday afternoon at…
My experience yesterday afternoon at the shop was very encouraging,helpful.He has a good customer communication skills and very willing to give in his best.i was so happy I met him in the shop yesterday
7 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey there, thank you for taking the time to leave us an amazing 5⭐ review! 😊 We're delighted to hear that our team member provided such a positive experience and made you feel valued throughout your visit to our Three store.- Three Social Media Team
Hi I went into the 3 Store today and…
Hi I went into the 3 Store today and spoke with Ant. He’s a very helpful guy and knowledgeable. A credit to your team. Would recommend.
7 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey Geoff, we're delighted to hear Ant made such a positive impression during your visit. It's great to know you felt well supported and left with the information you needed. Thanks for taking the time to share your feedback and recommendation! 😊💚
-Three Social Media team.
The customer service team worked…
The customer service team worked together to sort my issue out thankyou madison
3 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey Samantha, thank you for taking the time to leave us an amazing 5⭐ review! 😊It's wonderful to know that Madison's dedication and teamwork made a real difference to your experience. -Three Social Media Team
Tony was brilliant
Tony was brilliant. Very friendly, helpful and knowledgeable. Understood my needs, was very patient and helped me pick a phone that was better for me than the one I went in for. Brilliant service. Tony was wonderful.
2 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Thank you for this 5 ⭐ review, Joe! We're glad that Tony made everything easier for you, and we truly appreciate you taking a moment to share your feedback with us. 😇 - Three Social Media Team
Brilliant service!
I recently visited the Three store in St Austell to make a change of details on my Three account and to enquire about an upgrade. Received a very professional, knowledgeable and friendly service from Ant and Tony. Brilliant customer care. Thank you!
28 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Debby, it's wonderful to receive feedback like this. Recognition for Ant and Tony is thoroughly deserved, and it's great to know their approach helped make managing your account and exploring your options such a positive experience. — Three Social Media Team
Maddie was great with helping me get a…
Maddie was great with helping me get a new phone and switching it over
1 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Selina, thank you for sharing this amazing 5⭐ review. It's lovely to see Maddie recognised for helping you get everything set up with your new phone.
Three Social Media Team
I popped in last week as I was having…
I popped in last week as I was having issues with my phone. Maddiey was so helpful and knowledgeable and was able to sort it there and then! She has lovely customer service skills and nothing was too much trouble. Thanks Maddiey! 🌟🌟🌟🌟🌟
19 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Yay, Maisie! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Maddiey is truly awesome for making it happen! 😎 — Three Social Media Team
MADDIEY MADE EVERYTHING EASY TO USE…
MADDIEY MADE EVERYTHING EASY TO USE AGAIN WITH MY LAPTOP.
I WAS SO IMPRESSED WITH THE SPEED AT WICH SHE DEALT WITH MY PROBLEM. A LOVELY LADY.
1 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Jillian, thank you for sharing this amazing 5⭐ review. It's lovely to see Maddiey recognised for helping you get everything back up and running so smoothly.
Three Social Media Team
Maddie helped me transfer my phone and…
Maddie helped me transfer my phone and was brilliant
1 October 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Trevor, thanks so much for the wonderful feedback! We're thrilled Maddie made your phone Set up quick and seamless. Have a wonderful day! 😇 - Three Social Media Team
Maddiey was very kind
Maddiey was very kind , she helped with what I needed today. I will continue to come back.
30 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
That's wonderful to hear, Beth. What a fantastic mention for Maddiey. We're so pleased her thoughtful support stood out and gave you another reason to return.
Three Social Media Team
Everything was great
Everything was great, very welcoming store. Ant helped me so much sorting out my phone. Very professional. Can recommend
29 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi there, thank you for your review. We're delighted to hear Ant made everything straightforward and provided such professional support, helping to get your phone sorted and making your visit a positive one.
— Three Social Media Team
Ant and Gary were so helpful
30 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Awesome feedback, Chris! 🌟 So glad to hear Ant and Gary could deliver such brilliant service. 🙌 – Three Social Media Team
Tony and Ant gave exceptional service
28 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Peter, thank you for your review. We're delighted to hear Tony and Ant provided such a positive experience and made your visit a great one.— Three Social Media Team
Ant and Tony are the most helpful…
Ant and Tony are the most helpful people. Never mind helping me with whatever issues with my phone I have
28 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hey Alfie, we’re so happy to hear you had such a great experience! Ant and Tony will be thrilled to know you found their amazing and really helpful. Thanks for the lovely feedback. 🥰 -Three Social Media team
Very helpful, will come again.
Tony was very helpful with my elderly mother, took the time, patience and attention needed and did not feel rushed out of the store.
26 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Kimberley, knowing someone has the space to make decisions at their own pace can make all the difference. It's wonderful to see Tony recognised for the care shown throughout the experience and for ensuring the support provided never felt rushed. — Three Social Media Team
Very helpful
Very helpful! Tony and Gary supported us with all of our questions and could tell that they genuinely just wanted to help!
Thank you!
26 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi Chloe, what a lovely review to receive. Tony and Gary clearly made a real difference, and we're delighted you felt so well supported throughout your visit.
Three Social Media Team
Quick n easy
Quick n easy. Killed tow birds one stone. Very helpful and left with a great deal. Stoked
26 September 2026
Unprompted review
Reply from Three UK - 3Store St Austell
Hi there 🎯 We're glad everything was sorted in one go and you walked away with fantastic value. Your feedback speaks volumes 🌟
- Three Social Media Team
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